10× your QA coverage. Zero extra headcount.
Automated QA at Scale - part of MaxContact Conversation Analytics - applies your QA scorecards to every eligible interaction automatically. Your QA team focuses on coaching, compliance, and the complex calls that need a human eye. The platform handles the rest.
Trusted by great businesses
4.9★ on G2 reviews
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4.7★ on Capterra reviews
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"The MaxContact solution gives our teams the freedom to carry out their roles and flexibility to work securely in and out of the office, which has increased job satisfaction."
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“We outlined what we needed to performance manage, and MaxContact delivered the insights that help us monitor our service and spot areas for improvements across our team.”
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"The MaxContact customer engagement platform allows us to provide a cost-effective, reliable omnichannel service to our clients"
Quality at scale,
effortlessly.
MaxContact Auto QA delivers enterprise-grade quality assurance that's intuitive enough for any team member to use from day one.
What does 10× QA coverage actually cost without automation?
For a team running 50 manual reviews per QA reviewer per month - at 30 minutes per review - replicating 10× that volume manually would cost an estimated £14,000 per month in analyst time alone. Automated QA at Scale delivers the same coverage automatically, using your scorecards. Your QA analysts focus on the work that needs human judgement. The platform handles the rest.
Set up once. Run automatically.
Configure your scorecards
Build your QA criteria in Conversation Analytics. Set the topics, questions, and pass/fail logic that match your compliance and quality standards.
Set your automation rules
Choose which interactions qualify for automated scoring - by campaign, result code, agent, or volume. You decide the scope. Not everything needs to be automated.
Scores appear automatically
As soon as the transcript is available, Automated QA at Scale evaluates the interaction against your scorecards and generates a score with linked evidence. Your QA team reviews flags and focuses on coaching.
Take a look
Explore how Auto Quality Assurance can give you 100% coverage. Ensuring you are audit-ready.
AUTOMATED QUALITY ASSURANCE: WHAT IT DOES FOR YOUR CONTACT CENTRE
Monitor 100% of conversations
Gone are the days of 5% random sampling. Auto QA analyses the quality of every call and chat, and email interaction, giving you complete visibility into your team's performance and customer experience.
Automate quality scoring
AI-powered scoring eliminates manual QA bottlenecks. Get consistent, objective evaluations across all agents and interactions, freeing your QA team to focus on coaching and improvement.
Drive performance through insights
Surface coaching opportunities instantly. Identify top performer behaviours, spot compliance risks, and track improvement trends with actionable insights that drive real results.
Compliance you can evidence. At scale.
FCA & financial services
FCA & financial services – Automated scorecard evaluation across 100% of interactions. Generate audit-ready evidence of compliance with FCA conduct rules and treating customers fairly requirements.
Score both the letter and the spirit of the rules – verbatim, rules-based checks (was a disclosure said, yes or no) alongside judgement-based criteria (was the recommendation clear and appropriate) – in the same platform.
Vulnerability detection at scale
Flag vulnerable customer indicators consistently across every conversation. Configurable triggers mean nothing falls through the cracks, even at high volumes.
Surface indicators in real-time as they emerge from the conversation, not just from outdated customer records – so the appropriate actions can be taken to support your customers, and your agents.
Script adherence & DPA
Verify required disclosures, script compliance, and data protection obligations are met on every eligible call - without a human reviewer listening to each one.
Sequence-aware checks confirm the right steps happened in the right order – for example, identity verification completed before sensitive account details are discussed – not simply that each required element appeared somewhere in the call.
Winning
Features
Conversation Analytics
Turn every call into actionable insight. Spot trends, coach smarter, and stay compliant automatically.
AI Chatbot
Respond to enquiries instantly, qualify inbound leads, and route high-value calls to the right agents.
Delivered with expertise. Results guaranteed.
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Delivered with expertise. Results guaranteed.
Performance Guaranteed. Results Delivered.
With 20+ years of expertise and 500+ successful deployments, we know our platforms deliver results. We're so confident, we'll guarantee your performance improvement through the MaxContact Performance Promise, or you walk away.
Book a call to find out more about MaxContact's Performance Promise.
Integration with your contact centre platform
MaxContact Auto QA integrates with leading CCaaS platforms via API. Analyse every conversation, automate scoring, and surface coaching insights - without changing your existing contact centre setup.
Enterprise quality assurance with minimal disruption.
Trusted by many
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"Handling over 2,000 daily calls while providing an enhanced customer experience through intelligent automation and skilled team focus."
"MaxContact's support team is fantastic. They held our hand all the way through and made sure that we're happy with everything and helped us build the custom reports we needed."
"The relationship we have with MaxContact, their own commitment to innovation and the fact they know our business has helped technology become a point of difference for us."
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“We’ve increased contact rates with our customers, which has been massive. When you’re sourcing leads, you want to make sure your contact ratio is as high as possible, so that’s been a huge positive for us.”
FREQUENTLY ASKED QUESTIONS
Everything you need to know about MaxContact Auto QA. Still have questions? Our team is here to help with your specific requirements.
Most deployments take less than a day. Our automated integration connects with your existing systems through secure channels, requiring minimal technical setup. You'll be monitoring conversations within 24 hours.
Contact centre quality assurance software automatically monitors and scores agent interactions across calls, chats and emails to ensure consistent performance, regulatory compliance and a high standard of customer experience. MaxContact's AI-powered Auto QA analyses 100% of conversations, replacing manual sampling that typically covers just 5-10% of interactions and misses the compliance risks and coaching opportunities in between.
Our quality assurance software is typically priced on conversation volume, with flexible monthly or annual contracts to suit different operation sizes. Contact our team for a customised quote based on your specific requirements and scale.
Auto QA monitors script adherence, regulatory compliance, DPA requirements and vulnerable customer identification across every interaction. Compliance concerns are flagged in real time with immediate alerts to relevant managers, so issues are caught during the interaction rather than discovered days or weeks later.
Auto QA integrates with leading CRM and contact centre platforms via API, enabling seamless data flow without disrupting existing operations. MaxContact handles the technical setup meaning teams can be up and running without significant IT resources or downtime.
Agents have self-service access to their scores, feedback, and improvement recommendations through intuitive dashboards. This transparency drives engagement and accelerates performance improvement.
Automated QA at Scale is one part of the story.
See AI Call Scoring, Agent Wrap-Up Summary, and the full Conversation Analytics platform.
READY TO ENGAGE
SMARTER?
Ready to transform your quality assurance? See how MaxContact Auto QA can monitor 100% of your conversations and drive measurable performance improvements.
