4.9★ on G2 reviews
4.7★ on Capterra reviews
omnichannel Customer engagement
Connect with customers how they want to be reached. Our omnichannel platform unifies voice, digital messaging and data to maximise every moment.
Trusted by great businesses
4.9★ on G2 reviews
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4.7★ on Capterra reviews
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"The MaxContact solution gives our teams the freedom to carry out their roles and flexibility to work securely in and out of the office, which has increased job satisfaction."
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"The MaxContact customer engagement platform allows us to provide a cost-effective, reliable omnichannel service to our clients"
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“We outlined what we needed to performance manage, and MaxContact delivered the insights that help us monitor our service and spot areas for improvements across our team.”
Connect every channel for consistent performance
When customers engage across phone, email and chat, you gain complete visibility and control over every interaction. Our intelligent routing and unified customer view helps your team convert enquiries into sales, whatever the channel.
Deliver exceptional service at scale
Resolve customer queries faster and reduce handling time by giving agents complete conversation history across all channels. Real-time insights help you spot problems early and keep customers happy.
Gain the insights you need to exceed targets
Real-time dashboards reveal exactly where your biggest revenue opportunities exist, and which channels deliver the best ROI. Make confident decisions with comprehensive data at your fingertips.
SIMPLE TO USE
POWERFUL when YOU NEED IT
Whether you're handling sales enquiries or delivering CX that fuels growth, our omnichannel tools work together seamlessly to drive results.
Winning
Features
Blended Voice
Handle inbound and outbound calls from one platform without switching systems.
Outbound Dialler
Predictive dialling that maximises talk time and drives consistent revenue growth.
AI Agents
AI-powered voice agents handle sales, collections and service conversations naturally, 24/7.
AI Chatbot
Handle routine enquiries 24/7, deflecting up to 70% of inbound queries automatically.
Reporting
Real-time dashboards and 30+ reports deliver the insights you need to drive performance.
Delivered with expertise. Results guaranteed.
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Delivered with expertise. Results guaranteed.
Integration with your tech stack
Connect MaxContact with your existing CRM, payment systems and business applications. Our Integration Marketplace offers pre-built connections to streamline your workflows.
Trusted by many
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“We outlined what we needed to performance manage, and MaxContact delivered the insights that help us monitor our service and spot areas for improvements across our team.”
"Handling over 2,000 daily calls while providing an enhanced customer experience through intelligent automation and skilled team focus."
"I love this product! It has transformed the way I work. The features are intuitive, and the design is sleek. I can't imagine going back to my old methods!"
"We can now measure performance and productivity anytime, strategise effectively, and the wallboards and leaderboards add healthy competition our agents enjoy.”
FREQUENTLY ASKED QUESTIONS
Common questions about MaxContact's omnichannel customer engagement platform. Our team of experts are always available to discuss your specific requirements and help you get started.
When customers contact you via any channel, agents see their full interaction history immediately. Customers can switch from web chat to phone without repeating information, creating seamless experiences that build loyalty.
Yes, we integrate with all leading CRMs including Salesforce, HubSpot, Microsoft Dynamics, and SugarCRM. API integration allows custom connections, and our team handles the technical setup for you.
MaxContact is ISO27001 certified with built-in GDPR, FCA, and Ofcom compliance tools. All calls are recorded free of charge, plus you can add speech analytics for automated quality monitoring and regulatory reporting.
Yes, customers can seamlessly switch between channels whilst maintaining full conversation context. They might start with webchat, escalate to a phone call, then receive follow-up information via SMS - all tracked in one customer record.
Over 30 built-in reports cover performance across all channels including response times, conversion rates, customer satisfaction and agent productivity. Real-time dashboards show live performance whilst historical reports identify trends and opportunities.
Absolutely. Many customers use our omnichannel platform for blended operations - handling sales enquiries, customer service and retention campaigns. Intelligent routing ensures conversations reach the right expert whilst unified reporting shows performance across all use cases.
One platform.
Every Conversation.
Ready to transform your customer engagement? See how MaxContact's omnichannel platform can help you convert more leads and serve customers better.
