Turn website visitors into customers with live chat
Capture enquiries the moment customers need help. MaxContact's webchat lets your agents handle multiple conversations simultaneously, all within one platform.
Capture customer enquiries before they leave your site
Website visitors want instant answers. Webchat lets you engage customers in real time, answer questions immediately, and convert browsing into buying before they click away to a competitor.
Let agents handle multiple conversations efficiently
Unlike phone calls, your agents can manage several webchat conversations simultaneously. Increase team efficiency, reduce average handling time, and serve more customers with the same headcount.
SIMPLE TO USE
POWERFUL WHEN YOU NEED IT
From basic website chat to sophisticated customer engagement workflows, our webchat solution adapts to your business needs and team capacity.
Integration with IT systems
Integrate webchat with your CRM, payment providers, and customer databases. Access customer information during conversations and update records automatically without leaving the interface.
Increase your contact centre performance - Guaranteed
We're so confident in our platform that we guarantee measurable performance improvements. If we don't deliver, you can walk away.
Book a call to find out more about MaxContact's Performance Promise.
Trusted by many
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“We outlined what we needed to performance manage, and MaxContact delivered the insights that help us monitor our service and spot areas for improvements across our team.”
"Handling over 2,000 daily calls while providing an enhanced customer experience through intelligent automation and skilled team focus."
"Ultimately, the platform represents another symptomatic diagnostic tool to be used by clinicians to deliver the best possible care"
LIVE CHAT
questions, answered.
Get clarity on how MaxContact's webchat solution works, from implementation and customisation to agent management, integrations, and performance reporting.
Yes. MaxContact allows you to create segment-specific contact strategies with custom prioritisation, routing rules, channel preferences, and timing logic. Deliver personalised contact experiences at scale whilst maintaining operational efficiency and compliance.
Absolutely. MaxContact supports complex contact strategies across both B2C and B2B operations. Whether you're managing high-volume consumer campaigns or targeted enterprise outreach, our platform adapts to your specific contact strategy requirements whilst maintaining consistent execution.
Yes. MaxContact supports A/B testing within campaigns, allowing you to test different contact timings, prioritisation rules, and channel approaches. Analytics show which strategies perform best, enabling data-backed decisions before scaling successful approaches across your entire operation.
MaxContact's intelligent routing and prioritisation ensures every lead gets contacted systematically based on conversion potential—not agent preference. Skills-based routing matches customers with the best-suited agent automatically, whilst managers gain visibility into contact patterns and can enforce consistent execution across the team.
A contact strategy is a systematic approach to customer outreach that defines who to contact, when, how, and through which channel. It matters because businesses with strategic contact approaches consistently outperform those relying on ad-hoc activity or individual agent intuition. MaxContact helps you build, execute, and optimise contact strategies that deliver repeatable results.
Yes. Our automated payment IVR operates 24/7, allowing customers to self-serve and make payments at any time. This reduces missed payments, improves cash flow, and decreases the burden on your agents.
Ready to convert WEBSITE visitors into customers?
See how MaxContact's webchat solution drives sales and improves service.
