4.9★ on G2 reviews
4.7★ on Capterra reviews
Agent Wrap-Up Summary
Agent Wrap-Up Summary automatically generates accurate post-call notes the moment a call ends - inside the agent's workspace, ready to review, ready to save. No tab switching. No typing from memory. No time wasted.
Trusted by great businesses
4.9★ on G2 reviews
.avif)
.avif)
.avif)
4.7★ on Capterra reviews
.avif)
.avif)
"The MaxContact solution gives our teams the freedom to carry out their roles and flexibility to work securely in and out of the office, which has increased job satisfaction."
.avif)
"The MaxContact customer engagement platform allows us to provide a cost-effective, reliable omnichannel service to our clients"
.avif)
“We outlined what we needed to performance manage, and MaxContact delivered the insights that help us monitor our service and spot areas for improvements across our team.”
Is Agent Wrap-Up Summary right for you?
Your wrap times are running 2-5 minutes
and your customers are kept waiting for the next available agent.
Note quality varies by agent
and that's creating gaps in your CRM, your customer context, and your QA.
You've set up a wrap template
but compliance with it depends entirely on who's having a good day.
You've set up a wrap template
Accurate call notes. Zero Effort.
Agent Wrap-Up Summary uses the real-time transcript from every call to generate structured post-call notes the moment a conversation ends. They appear in the agent's wrap panel - the same place they're already working - so there's nothing new to learn.
Agents review and edit if needed, they’re saved automatically. That's it. Notes are saved to Contact Hub and attached to the interaction record, visible to supervisors, QA, and any team who needs them.
Built for the way your team actually works:
Notes generated at the point of wrap.
The summary is ready the moment a call ends - no waiting, not in a separate analytics screen. Agents spend seconds reviewing, not minutes writing.
Editable, not read-only.
Agents are the quality gate. They review and confirm every summary before it's saved — keeping them accountable and accurate without slowing them down.
Consistent format, every time.
Configurable note templates mean every interaction follows the same structure - regardless of who handled the call. No more chasing agents for better notes.
Saved directly to Contact Hub
Notes are stored as part of the interaction record and visible in contact history. Your supervisors, QA team, and back office have the customer context they need, exactly where they need it.
Saved even if Conversation Analytics is deactivated
Wrap-Up Summary remains available even if Conversation Analytics is later disabled - so your investment in process and note quality is protected.
The numbers that matter
FREQUENTLY ASKED QUESTIONS
Get answers to common questions about MaxContact's Conversation Analytics platform and how it can transform your contact centre operations.
Agent Wrap-Up Summary generates structured, CRM-ready notes automatically at the point of wrap, using the transcript and interaction data from the call your agent just handled. Agents review, edit,and save - without manual note-taking. Notes remain in Contact Hub as part of the interaction record, even if Conversation Analytics is later disabled .Available June 2026.
AI Call Scoring applies your existing QA scorecards to individual interactions using transcript evidence - cutting manual review time from 30 minutes to approximately five, with consistent and defensible scoring. It uses the same structured scorecards you’ve already configured in Conversation Analytics, not a proprietary AI score. AI Call Scoring is available from May 2026.
All conversation analytics processing occurs withinyour designated geographic region with full GDPR compliance. Sensitive customerinformation is protected through encryption, anonymisation options, androle-based access controls whilst maintaining the analytical insights neededfor business optimisation.
Traditional reporting focuses on quantitative metrics like call volumes and handling times. MaxContact's AI-powered analytics adds qualitative insights from conversation content - understanding customer emotions, identifying successful sales techniques, spotting compliance risks, and revealing patterns that drive business outcomes.
Our AI-powered conversation analytics automaticallytranscribes and analyses every customer interaction, providing insights intosentiment, compliance adherence, objection patterns, and successfulconversation techniques. This transforms basic call metrics into actionableintelligence to drives results.
Yes. Speech Analytics monitors compliance requirements across all conversation types – whether inbound service calls or outbound sales and collection activities.
Go Deeper
Conversation Analytics
See the full Conversation Analytics product suite - including AI Call Scoring, topic detection, and sentiment analysis.
ROI Calculator
Model the savings for your team size and current wrap times. Get a tailored figure in under two minutes.
AI Call Scoring
Automatically score 100% of calls against your quality criteria. Save ~4 days of manual QA review per month.
AI Call Scoring
Cut wrap time in half
See how Agent Wrap-Up Summary works in a live demo.
