MAXIMISE TALK TIME WITH OUR OUTBOUND DIALLER

Your agents shouldn't spend their day on answer machines and empty dials. MaxContact's outbound dialler makes sure they don't by connecting agents to live conversations automatically - and at scale.

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200-300%

200-300% increase in contact rates

4+ Hours

4+ hours of agent talk time per day

0%

0% abandoned call rate with an un-droppable algorithm

WHY MOST OUTBOUND TEAMS UNDERPERFORM

If your agents are manually dialling, they're probably spending less than 90 minutes a day in actual conversations. The rest of the shift is dead time; no-answers, voicemails, and waiting for the next call.

An automated dialler has the power to change this. But not all dialler systems are made equal. Many diallers trade one problem for another, either sacrificing compliance for speed, or performance to stay compliant.

MaxContact's outbound dialler is built to do both. High contact rates. Zero abandoned calls. No compromise.

AMD: MORE LIVE CALLS, MORE REVENUE

Every call that reaches voicemail instead of a live agent is lost productivity. At volume, those minutes add up fast.

MaxContact's Answer Machine Detection automatically identifies voicemails before they reach your agents. If the system can't confidently determine within the two-second detection window whether a call is live or not, it passes the call through. So no genuine opportunity is missed, and no live call is lost to a false positive.

‍The result:

  • Up to 40% less time lost to voicemails and no-answers
  • More agent time spent on real conversations
  • Reduced risk of false positives, creating silent calls

INCREASE TALK TIME WITH PREDICTIVE DIALLING

If your contact centre is still reliant on manual dialling instead of a predictive dialler, you're not reaching your potential.

While agents on manual dialling average less than 90 minutes of live talk time per day, agents using predictive dialling consistently hit 4+ hours. Same shift, same team, but a different output entirely.

MaxContact's un-droppable algorithm manages call pacing so agents are always connected to live calls and never waiting or idle. And because our dialler software maintains a 0% abandoned call rate, you're not trading performance for compliance risk. You get both.

Dialler Mode

CHOOSE THE RIGHT DIALLER MODE FOR EVERY CAMPAIGN‍

Predictive Dialling

How it Works

Places calls ahead of agent availability and connects only when a customer answers. Maximum talk time and contact rates.

Best For…

High-volume campaigns with experienced teams and mature contact lists; sales, renewals, and collections at scale.

Progressive Dialling

How it Works

Places one call per available agent, giving precise control over pacing and reducing abandoned calls.

Best For…

Regulated campaigns, collections, and FCA-governed outreach where consistency matters more than volume.

Preview Dialling

How it Works

Gives agents full visibility of the contact record before the call connects. Eliminates cherry-picking as the system determines the next contact, not the agent.

Best For…

High-value or complex interactions where context changes the outcome.

OUTBOUND DIALLER SOFTWARE BUILT FOR COMPLIANCE

Our UK-based dialler system has compliance built in from the moment your campaign starts.

  • Un-droppable algorithm maintaining a 0% abandoned call rate, even in blended environments
  • Minimum ring time enforcement aligned with Ofcom's 15-second requirement
  • 72-hour rule management with automatic contact suppression and mode switching
  • Valid CLI presentation on every outbound call
  • Campaign-level audit trails ready for any Ofcom or FCA investigation
  • Configurable calling windows to keep every campaign within compliant hours

WHAT OUR CUSTOMERS SAY

Case Study
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AI-powered conversation analytics for Honey Group

We spoke to call centre manager Karl Burke to learn more about how Conversation Analytics by MaxContact has been the right partner for the next level of The Honey Group’s evolution.

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Who:

  • Honey Group, an estate planning and legal services company
  • Contact centre with 40+ staff
  • Booking appointments for 90+ active sales consultants

‍

What:

  • Needed to improve call outcomes, agent performance, and compliance monitoring
  • Wanted to review all calls without the need to dramatically increase the size of the Quality Control team
  • Wanted to enhance call success conversion rates and provide better insights for training and development

‍

Outcome:

  • Implemented Conversation Analytics by MaxContact for speech analytics and call transcription
  • Gained valuable insights into agent performance and call topics
  • Improved ability to identify training needs and optimise call centre operations
  • Gained ability to review 100% of conversations automatically

‍

Case Study
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How ICX Streamlined QA Processes with Conversation Analytics

ICX has transformed its approach to quality monitoring and compliance with MaxContact’s Speech Analytics solution.

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ICX, a prominent player in the automotive industry, has transformed its approach to quality monitoring and compliance with MaxContact’s Speech Analytics solution. Within months of implementation, the team has achieved significant efficiency gains while improving their ability to monitor compliance at scale. The solution has enabled ICX to move away from fully manual, time-intensive call reviews. Conversation Analytics intelligently identifying calls that are more likely to require attention - allowing quality assessors to prioritise reviews and focus on strategic improvements instead of sifting through every interaction.

Case Study
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Protector Insurance: Better Visibility, Stronger Performance

Find out how Protector Insurance used MaxContact to improve reporting, monitoring and service levels — achieving 99% of calls answered within 20 seconds.

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Protector is a growing insurance organisation operating across three core lines: liability, property, and motor fleet. With more than 200 UK-based employees and continued monthly onboarding, the business is expanding steadily across the UK and Europe, with offices in Manchester, London, Birmingham, the Nordic countries, and Paris.

Its UK phone operations is centred around claims handling teams based primarily in Manchester, where the teams manage large volumes of inbound and outbound calls each day. Team leaders support claim handlers through coaching, performance management, and service level oversight.

As the business grew, Protector needed a customer engagement solution that offered greater flexibility, stronger reporting, and more usable functionality than its previous provider. MaxContact now supports that operation with improved data access, real-time dashboards, and emerging AI adoption that are helping shape the next stage of development.

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Simple integration

INTEGRATE YOUR DIALLER WITH YOUR EXISTING STACK

MaxContact connects with Salesforce, HubSpot, Zoho, AutoConvert, and more. So agents always have live customer data on every call, without switching systems.

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STOP LOSING AGENT TIME TO ANSWER MACHINES AND IDLE TIME

Find out why 8,000+ agents have already made the switch.

Talk to salesBook a demo

Want to see how the dialler fits into the bigger picture? Learn more about MaxConnect, our outbound engagement platform.

Dialler FAQs

Frequently asked questions ordered by popularity. Remember that if the visitor has not committed to the call to action, they may still have questions (doubts) that can be answered.

How does the dialler integrate with our CRM?

Out of the box with Salesforce, HubSpot, Zoho, and AutoConvert. Agents see live customer data on every call. Open APIs are better suited to everything else.

Is MaxContact's dialler system cloud-based?

Our dialler is fully cloud-based, works anywhere and scales to any team size.

Is the outbound dialler suitable for regulated sectors like financial services and collections?

Progressive dialling mode, audit trails, and FCA-aligned pacing controls makes MaxContact the right dialler in the UK for regulated outbound campaigns.

How does answer machine detection affect agent productivity?

Agents only pick up when a real person answers. Any call MaxContact can't confidently identify as live gets passed to an agent, so nothing is missed, and no time is wasted on voicemail.

How does the un-droppable algorithm work?

It manages pacing so there's always an agent ready when a live call connects, keeping abandoned call rates at 0%. Unlike diallers still targeting 3%, which Ofcom has confirmed is not compliant.

What's the difference between predictive, progressive, and preview dialling?

Predictive dialling maximises talk time and is best for high-volume campaigns. Progressive dialling gives pacing control and is best for regulated environments. Preview dialling gives agents context before connecting and is best for high-value interactions. Most teams use all three dialling modes across different campaigns.