Engagement software that powers utility companies

4.9★ on G2 reviews

4.7★ on Capterra reviews

Improve customer service, automate billing enquiries, and drive sales with reliable customer engagement software built for utilities.

500%
Productivity increase with MaxContact dialling
99.99%
Increase in contact rates
300%
Increase in contact rates
25%
Reduction in average handling time

Everything you need for

exceptional utility customer service

Handle customer queries faster and manage all communications in one platform with integrated PCI-DSS payment solutions.

Medium length section heading goes here

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Suspendisse varius enim in eros elementum tristique.

Medium length section heading goes here

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Suspendisse varius enim in eros elementum tristique.

Medium length section heading goes here

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Suspendisse varius enim in eros elementum tristique.

Medium length section heading goes here

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Suspendisse varius enim in eros elementum tristique.

Serve Better

Improve first call resolution rates

Smart routing and agent tools help resolve customer issues faster. Reduce repeat calls and improve customer satisfaction with efficient service delivery.

Reduce Costs

Cut costs with self-service options

Empower customers to resolve basic issues themselves. Self-serve options like IVR and AI Agents reduce agent workload and lower overall operating costs.

Built for utilities challenges

and compliance requirements

From regulatory compliance to seasonal demand spikes, MaxContact helps utilities providers deliver consistent, reliable service.

Medium length section heading goes here

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Suspendisse varius enim in eros elementum tristique.

Medium length section heading goes here

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Suspendisse varius enim in eros elementum tristique.

Medium length section heading goes here

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Suspendisse varius enim in eros elementum tristique.

Medium length section heading goes here

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Suspendisse varius enim in eros elementum tristique.

see maxcontact in action

Customer testimonials

"Previously we were working with an enterprise level 'big 5' contact centre provider. Working with MaxContact has been a completely different experience. MaxContact's staff are experienced in technology, compliance, security and the industry as a whole. Support is no longer a battle, we speak to them regularly and they attend site whenever needed."

Firstsource
VP, Firstsource

"From an efficiency perspective, we’ve definitely seen around twenty five to thirty percent uplift, just from utilising the MaxContact platform."

Andrew Dent
Operations Director, Connectivity CX

"The speed of MaxContact is phenomenal! Especially when loading our complex and multiple scripts to our agents and reporting on key statistics across the business"

Chirple

“We’ve increased contact rates with our customers, which has been massive. When you’re sourcing leads, you want to make sure your contact ratio is as high as possible, so that’s been a huge positive for us.”

Mark Thomas
CEO, Compare My Insurance

"MaxContact's support team is fantastic. They held our hand all the way through and made sure that we're happy with everything and helped us build the custom reports we needed."

Karl Burke
Contact Centre Manager, Honey Group

Performance Guaranteed. Results Delivered.

With 20+ years of expertise and 500+ successful deployments, we know our platforms deliver results. We're so confident, we'll guarantee your performance improvement through the MaxContact Performance Promise, or you walk away.

Book a call to find out more about MaxContact's Performance Promise.

Enhance your customer service

Real people, real results

Dudley Council implemented MaxContact’s dialler solution, transforming their rental income collection process. The integrated solution empowered the Lead Income team to manage operations more effectively, enhancing both team efficiency and service to the community.

Dudley Council
View Case Study

Commercial insurance services provider, Compare My Insurance, were frustrated by their previous system which meant they weren’t dealing with customers efficiently and were missing out on opportunities. MaxContact’s solution has provided stability and reliability, boosting contact rates and efficiencies.

Compare My Insurance
View Case Study

See MaxContact in action

Experience how MaxContact transforms customer interactions across every channel with AI-powered insights and automation.