4.9★ on G2 reviews
4.7★ on Capterra reviews
ai customer Service agent that delivers 24/7
Turning every interaction into a seamless experience with intelligent AI agents that handle customer queries naturally, whilst your team focuses on complex cases that need the human touch.
Trusted by great businesses
4.9★ on G2 reviews
.avif)
.avif)
.avif)
4.7★ on Capterra reviews
.avif)
.avif)
"The MaxContact solution gives our teams the freedom to carry out their roles and flexibility to work securely in and out of the office, which has increased job satisfaction."
.avif)
.avif)
"The MaxContact customer engagement platform allows us to provide a cost-effective, reliable omnichannel service to our clients"
.png)
.png)
.avif)
“We outlined what we needed to performance manage, and MaxContact delivered the insights that help us monitor our service and spot areas for improvements across our team.”
.avif)
"The relationship we have with MaxContact, their own commitment to innovation and the fact that, through regular reviews, they're aware of what we want to do as a business, has helped technology become a point of difference for us."
Scale support operations without scaling costs
AI agents handle routine customer queries 24/7 across voice, SMS, WhatsApp, email, and webchat. Deliver instant support at any volume whilst controlling operational costs as your team focuses on complex issues that genuinely need human empathy and expertise.
Natural conversations with intelligent escalation
Context-aware AI delivers empathetic, human-like support that maintains trust throughout the customer journey. Seamless handoffs to human agents when complexity requires it, with complete conversation history to avoid customers repeating themselves.
AI Agents Built for
Customer Service Excellence
Each AI agent specialises in specific customer service scenarios, delivering consistent, high-quality support across your entire operation.
Simple to deploy.
Powerful when you
need it.
Omnichannel AI Agents
Deploy AI agents across voice, SMS, WhatsApp, email, webchat, and social media with consistent quality and context awareness. Customers get instant support on their preferred channel with seamless cross-channel continuity.
AI Sales & Lead Agent
Qualify leads instantly and book appointments automatically. Let AI handle initial outreach and qualification whilst your sales team focuses on closing high-value opportunities.
AI Collections & Payments Agents
Automate payment reminders, account updates, and low-balance collections. Free your team to focus on complex cases whilst AI handles routine recovery activity compliantly.
AI Collections & Payments Agents
Integration with EXISTING TECH STACK
Seamlessly integrate with CRM platforms like Salesforce and HubSpot, helpdesk systems such as Zendesk and Freshdesk, and knowledge bases through comprehensive APIs and pre-built connectors. MaxContact's unified platform approach ensures consistent data flow and operational efficiency across your entire customer service operation.
Trusted by many
.png)
.png)
“We outlined what we needed to performance manage, and MaxContact delivered the insights that help us monitor our service and spot areas for improvements across our team.”
"Handling over 2,000 daily calls while providing an enhanced customer experience through intelligent automation and skilled team focus."
"Ultimately, the platform represents another symptomatic diagnostic tool to be used by clinicians to deliver the best possible care"
FREQUENTLY ASKED QUESTIONS
Everything you need to know about deploying AI agents in customer service operations, from integration requirements to performance metrics.
Yes, MaxContact's AI agent platform is designed for multi-use case deployment. The same core technology adapts to debt collection workflows, sales processes, and customer service requirements through use case-specific training and configuration. This approach maximises your technology investment whilst maintaining consistency in customer experience across all touchpoints.
We provide comprehensive analytics tailored to each use case: containment rates and payment completions for collections, lead qualification scores and appointment bookings for sales, resolution rates and customer satisfaction for service. Real-time dashboards track performance, cost savings, and operational efficiency with detailed reporting for continuous improvement and ROI demonstration.
Intelligent escalation rules automatically detect when human intervention is needed based on conversation complexity, customer emotion, or business logic requirements. The AI agent seamlessly transfers the conversation to the appropriate human specialist, providing complete context including customer history, conversation summary, and recommended next actions for optimal outcomes.
AI agents are trained specifically on your brand guidelines and communication style for each use case. Whether handling debt collection with empathy, sales conversations with enthusiasm, or service interactions with professionalism, they learn from your existing customer interactions and can be customised to match your company's personality perfectly across all scenarios.
Our AI agents maintain full PCI DSS compliance for payment processing, with enterprise-grade security for all customer data handling. They can securely process payment arrangements, capture card details, set up direct debits, and manage sensitive information whilst providing comprehensive audit trails for regulatory compliance and business oversight.
Most customers see measurable results within weeks of deployment. The combination of reduced cost-per-contact, increased capacity, and improved consistency typically delivers positive ROI within the first quarter of operation.
READY TO ENGAGE
SMARTER?
Supercharge your customer interactions with MaxContact’s powerful, AI-driven platform - built to scale with your business, keep your data secure, and deliver results that matter.
