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Contact centre software that serves the public better

4.9★ on G2 reviews

4.7★ on Capterra reviews

Meet public demand and deliver exceptional public services with secure, compliant customer engagement software.

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500%
Productivity increase with MaxContact dialling
99.99%
Platform uptime for reliable operations
300%
Increase in contact rates
25%
Reduction in average handling time
Our Clients Trust us
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Everything you need for better public service delivery

Serve the public effectively - from secure payments to AI insights - in one engagement platform.

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Meet Customers Where They Are

Connect across phone, SMS, WhatsApp, and email with complete conversation history and seamless channel switching.

Omnichannel

PCI-DSS compliant processing

Set up compliant payment phone lines, secure assisted payments or pay online by link, all with automated payment workflows.

Secure Payments

Understand the 'why' behind calls

AI-powered analytics help you make better decisions by understanding 100% of your contact centre conversations.

Conversation Analytics

Handle large call volumes

Callback queuing prevents frustration during busy periods. The public get their place in the queue and a call back.

Call Management

Automate routine interactions

Inbound and outbound AI agents handle high-volume, low-complexity tasks. Scale capacity without adding headcount.

AI Agents

Serve More

Handle demand without budget strain

Manage high public demand efficiently with AI automation and intelligent routing. Deliver better service without increasing headcount.

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Secure Service

Maintain compliance with confidence

ISO27001, PCI-DSS Level 1, and Cyber Essentials Plus certified. Built-in compliance controls and audit trails keep you secure.

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Built for public sector

requirements and regulations

From secure payments to speech analytics, MaxContact meets the unique compliance and service delivery needs of government services.

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Government-grade security standards

ISO27001, PCI-DSS Level 1, and Cyber Essentials Plus certified with comprehensive audit trails.

Security First

Valuable data and insights

Detailed analytics help you understand call trends, peak hours, and service gaps for informed decisions.

Data Insights

Real-time performance improvement

Improve agent communication skills and ensure compliance with real-time coaching and call monitoring.

Agent Coaching

Scalable, adaptable platform

Dynamic solution that scales with your needs, keeping your contact centre agile for future excellence.

Future Ready

Transparent public sector pricing

Clear, predictable costs with no hidden fees. Scale efficiently within budget constraints.

Budget Friendly

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Customer testimonials

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Performance Guaranteed. Results Delivered.

With 20+ years of expertise and 500+ successful deployments, we know our platforms deliver results. We're so confident, we'll guarantee your performance improvement through the MaxContact Performance Promise, or you walk away.

Book a call to find out more about MaxContact's Performance Promise.

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Enhance your customer service

Real people, real results

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Dudley Council implemented MaxContact’s dialler solution, transforming their rental income collection process. The integrated solution empowered the Lead Income team to manage operations more effectively, enhancing both team efficiency and service to the community.

Dudley Council
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Commercial insurance services provider, Compare My Insurance, were frustrated by their previous system which meant they weren’t dealing with customers efficiently and were missing out on opportunities. MaxContact’s solution has provided stability and reliability, boosting contact rates and efficiencies.

Compare My Insurance
View Case Study

See MaxContact in action

Experience how MaxContact transforms customer interactions across every channel with AI-powered insights and automation.

Speak to an expert Book a demo