AI chatbots that drive growth, not just answers

The chatbot grows with your business, learning overtime and driving continuous improvement. Machine learning and NLP capabilitiesensure it becomes more effective as interaction volumes increase, supportingunlimited scale.

Track key metrics including deflection rates, costsavings, NPS and CSAT score improvements, resolution rates, and customersatisfaction. Customisable dashboards show performance against your specificKPIs and business goals.

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Yes, the chatbot can be trained to understand yourindustry's specific language and processes. It can handle both generic querieslike "opening hours" and complex industry-specific questions usingyour NLP library.

Extensive customisation is possible, fromconversation flows to response tone. The chatbot can offer personalised productrecommendations, access customer data for tailored responses, and be trained onyour specific terminology.

When the chatbot cannot resolve an issue, itseamlessly transitions to a human agent with a full conversation transcript.This avoids repetition for customers whilst giving agents all the context theyneed to help quickly.

The chatbot works across all communication channels, including SMS, voice (IVR), email, WhatsApp, web chat and Facebook Messenger. Customers get consistent experiences regardless of how they choose to contactyou.

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Our chatbot is designed to complement any existinginfrastructure, integrating seamlessly with MaxContact and your existing techecosystem. We connect to CRM systems, databases, and business applicationsthrough secure APIs.