4.9★ on G2 reviews
4.7★ on Capterra reviews
conversations handled with confidence
MaxContact's blended voice and digital solution lets your team seamlessly switch between inbound and outbound calls and interactions, maximising productivity without missing a beat.
Trusted by smart businesses
4.9★ on G2 reviews
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4.7★ on Capterra reviews
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“We outlined what we needed to performance manage, and MaxContact delivered the insights that help us monitor our service and spot areas for improvements across our team.”
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"The MaxContact solution gives our teams the freedom to carry out their roles and flexibility to work securely in and out of the office, which has increased job satisfaction."
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"The MaxContact customer engagement platform allows us to provide a cost-effective, reliable omnichannel service to our clients"
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Revenue-driving performance everywhere
Give your team the power to turn conversations into outcomes. With AI automation, intelligent targeting, and real-time coaching that drive predictable revenue.
CX that fuels business growth
Create customer experiences that boost loyalty and drive long-term value. Better experiences build better business outcomes, turning service into a revenue stream.
SIMPLE TO USE
POWERFUL when YOU NEED IT
One platform that handles inbound and outbound seamlessly. Your agents stay focused on customers, not juggling between different systems.
What makes MaxContact blended voice different
Prioritisation & skills based routing
Smart algorithms determine which calls get priority, ensuring urgent inbound calls never wait whilst outbound continues.
Single agent desktop experience
One interface for everything. Agents see inbound queues, outbound campaigns, and customer data in one place.
Predictive capacity management
AI predicts call volumes and automatically adjusts blending ratios to maintain optimal performance across both directions.
Conversation intelligence
AI analyses every call in real-time, providing insights that help agents perform better on both inbound and outbound.
Omnichannel orchestration
Handle voice calls alongside SMS, email, and web chat. Customers get consistent experiences across every channel.
Delivered with expertise. Results guaranteed.
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Delivered with expertise. Results guaranteed.
Integration with your tech
MaxContact blends seamlessly with your existing CRM, workforce management, and business systems. No rip-and-replace - just enhanced performance from day one.
Trusted by many
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"We saw a 400% to 425% increase in productivity just overnight when we moved from manual dialling to MaxContact's automatic dialling."
"We're really pleased with MaxContact's platform. The ease of use and all information being readily available at the click of a button within the reporting suite is brilliant."
"The MaxContact solution gives our teams the freedom to carry out their roles and flexibility to work securely in and out of the office, which has increased job satisfaction."
"From an efficiency perspective, we’ve definitely seen around twenty five to thirty percent uplift, just from utilising the MaxContact platform."
"We’ve definitely seen a marked improvement in productivity, and we are starting to see financial benefits of having a fast reliable outbound dialler."
"Everyone says they've got your best interests at heart. Compared to the previous people we worked with, MaxContact have more of a desire to understand our business and therefore drive action that will impact change."
FREQUENTLY ASKED QUESTIONS
Everything you need to know about MaxContact's blended voice solution. Got a specific question? Our team is ready to help with personalised answers.
Yes, MaxContact supports all types of outbound campaigns - sales, collections, customer service, retention, and compliance calls. Our flexible platform adapts to different campaign requirements whilst maintaining consistent performance and compliance standards.
Our AI analyses agent’s performance, objection handling effectiveness, and campaign success metrics to provide you with conversation insights that improve conversion rates and customer experience.
MaxContact provides comprehensive training for all users, from agents to managers. Our UK-based support team offers implementation guidance, ongoing training programmes, and 5-star rated customer support to ensure your success.
Predictive dialling eliminates agent idle time by automatically managing call pacing and connecting agents only when customers answer. This can increase talk time by 4+ hours per day and reduce wasted time on busy signals, voicemail, and no-answers by up to 40%.
Yes, MaxContact integrates with all leading CRM platforms and telephony providers. Our integration team ensures seamless connectivity with your existing infrastructure, typically completing integrations within 2-4 weeks.
Absolutely. MaxContact includes built-in compliance controls for FCA, Ofcom, and TPS regulations. Our platform provides comprehensive audit trails, automated consent management, and real-time monitoring to ensure your outbound operations stay compliant.
READY TO ENGAGE
SMARTER?
Supercharge your customer interactions with MaxContact’s powerful, AI-driven platform - built to scale with your business, keep your data secure, and deliver results that matter.
