4.9★ on G2 reviews
4.7★ on Capterra reviews
100% Call Coverage. No more random sampling.
Conversation Analytics gives your contact centre complete visibility, automated compliance, and the capacity your team needs. Now including AI Call Scoring, Agent Wrap-Up Summary, and Automated QA at Scale.
Trusted by great businesses
4.9★ on G2 reviews
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4.7★ on Capterra reviews
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"The MaxContact solution gives our teams the freedom to carry out their roles and flexibility to work securely in and out of the office, which has increased job satisfaction."
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"The MaxContact customer engagement platform allows us to provide a cost-effective, reliable omnichannel service to our clients"
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“We outlined what we needed to performance manage, and MaxContact delivered the insights that help us monitor our service and spot areas for improvements across our team.”
From conversation to business insight
Replace guesswork with data-driven coaching, spot your top performers' winning techniques, and identify conversion patterns and objection-handling strategies as they happen.
Automate QA &
compliance checks
AI Call Scoring applies your existing QA scorecards to every interaction using transcript evidence - cutting review time from 30 minutes to five, with consistent and defensible results.
Automated QA at Scale goes further: every eligible interaction is evaluated automatically, the moment the transcript is available. Your QA team focuses on coaching, calibration, and the cases that need a human eye.
Cut wrap time in half. Without cutting corners.
Agent Wrap-Up Summary generates structured, CRM-ready notes at the point of wrap - using the transcript and interaction context your agents just handled. They review, edit, and save. No manual note-taking. No context lost. No separate tool.
insights and
Advanced intelligence
Most business operations analyse a tiny fraction of customer conversations, missing the patterns that drive success and the intelligence that shapes strategy.
Calculate Your ROI
£72,500
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Analysis
ANALYTICS & INSIGHTS ACROSS EVERY CONVERSATION
Outbound Dialler
Predictive dialling that maximises talk time and drives consistent revenue growth.
Digital Channels
Reach customers across SMS, WhatsApp, email and webchat from one unified platform.
Contact Strategy
Intelligent targeting that connects agents with the right customers via the right channel.
AI Voice Agent
Faster time-to-value with our enterprise AI solutions and AI-agent's for multiple use cases.
AI Chatbot
Handle routine enquiries 24/7, deflecting up to 70% of inbound queries automatically.
Delivered with expertise. Results guaranteed.
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Delivered with expertise. Results guaranteed.
CONNECT YOUR EXISTING TECH STACK
MaxContact's Conversation Analytics integrates with leading CCaaS platforms via APIs. Analyse every conversation across your contact centre, surface compliance risks, and identify coaching opportunities - without disrupting your existing workflow.
Enterprise conversation intelligence, simply connected.
Trusted by many
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"Handling over 2,000 daily calls while providing an enhanced customer experience through intelligent automation and skilled team focus."
"MaxContact's support team is fantastic. They held our hand all the way through and made sure that we're happy with everything and helped us build the custom reports we needed."
"The MaxContact solution gives our teams the freedom to carry out their roles and flexibility to work securely in and out of the office, which has increased job satisfaction."
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"We can now measure performance and productivity anytime, strategise effectively, and the wallboards and leaderboards add healthy competition our agents enjoy.”
FREQUENTLY ASKED QUESTIONS
Get answers to common questions about MaxContact's Conversation Analytics platform and how it can transform your contact centre operations.
Agent Wrap-Up Summary generates structured, CRM-ready notes automatically at the point of wrap, using the transcript and interaction data from the call your agent just handled. Agents review, edit,and save - without manual note-taking. Notes remain in Contact Hub as part of the interaction record, even if Conversation Analytics is later disabled .Available June 2026.
AI Call Scoring applies your existing QA scorecards to individual interactions using transcript evidence - cutting manual review time from 30 minutes to approximately five, with consistent and defensible scoring. It uses the same structured scorecards you’ve already configured in Conversation Analytics, not a proprietary AI score. AI Call Scoring is available from May 2026.
All conversation analytics processing occurs withinyour designated geographic region with full GDPR compliance. Sensitive customerinformation is protected through encryption, anonymisation options, androle-based access controls whilst maintaining the analytical insights neededfor business optimisation.
Traditional reporting focuses on quantitative metrics like call volumes and handling times. MaxContact's AI-powered analytics adds qualitative insights from conversation content - understanding customer emotions, identifying successful sales techniques, spotting compliance risks, and revealing patterns that drive business outcomes.
Our AI-powered conversation analytics automaticallytranscribes and analyses every customer interaction, providing insights intosentiment, compliance adherence, objection patterns, and successfulconversation techniques. This transforms basic call metrics into actionableintelligence to drives results.
Yes. Speech Analytics monitors compliance requirements across all conversation types – whether inbound service calls or outbound sales and collection activities.
READY TO ENGAGE
SMARTER?
Ready to turn your outbound operations into a revenue engine?
See how MaxContact helps high-performing teams scale smarter, connect faster, and deliver results that stick.
