Stay ahead with insights from contact centre experts

The average contact centre takes 3.08 days to get feedback back to an agent after a call. By the time it lands, that agent has already had another day or two of calls to repeat whatever needed fixing. That gap is costing you deals, not just compliance evidence.

New PECR penalties. Active FCA enforcement. Directors personally on the hook. Automated QA is no longer a "nice to have".

69% of your customers screen unknown calls. Here's how to earn the answer anyway.

We'll show you what the data says about the biggest barrier to AI adoption in the contact centre right now - and demonstrate exactly what businesses that are getting it right are doing differently.

Your agents are navigating 4+ screens on every call, and its costing you time and money. Here's what the research says about enabling agents with AI.

Join us at The Den, Kimpton Clocktower on 13 May 2026 from 6-8:30pm for an evening of honest conversation, good food, and the kind of debate that doesn't happen in a webinar.