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BPO

Contact centre software that scales with your BPO

4.9★ on G2 reviews

4.7★ on Capterra reviews

Drive client success and scale operations efficiently with AI-powered contact centre software built for BPOs.

Speak to an expertView packages
500%
Productivity increase with MaxContact dialling
99.99%
Platform uptime for reliable operations
67%
Reduction in campaign onboarding time
25%
Reduction in average handling time
Our Clients Trust us

Contact centre software that makes BPO operations straightforward

Everything your BPO needs to drive client success - from advanced dialling to AI insights - in one platform.

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Connect to prospects and contacts faster

Predictive, progressive, and preview dialling with un-droppable algorithm. Hit targets while staying compliant.

Smart Dialling

Data-driven performance coaching

AI Conversation Analytics and AI call summaries turn conversations into actionable coaching insights.

AI Insights

Meet clients where they are

Handle phone, email, WhatsApp, web chat, and social media seamlessly. One platform, every channel.

Omnichannel

Complete performance visibility

Live dashboards, detailed reports, and historical analytics. Monitor KPIs and prove client ROI with comprehensive data.

Full Reporting

Automate routine interactions

Inbound and outbound AI agents handle high-volume, low-complexity tasks. Scale capacity without adding headcount.

AI Agents

Agent Performance

Consistent results, every agent

Transform inconsistent performers into reliable revenue drivers with AI-powered coaching and real-time performance insights.

Conversation analytics
CX that Pays Off

Transform service into revenue

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Create customer experiences that boost loyalty, increase conversion rates, and drive long-term value. Better experiences build better business outcomes. 

See MaxContact in action

Built for BPO success across

every client vertical

From debt collection to sales campaigns, MaxContact adapts to your clients' unique requirements and compliance needs.

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FCA and Ofcom compliant by design

Built-in compliance controls, call recording, and audit trails. Stay compliant across every client engagement.

Compliance First

96% find us easy to implement

Get new clients onboarded fast with pre-built templates and no-code campaign management tools.

Quick Deployment

Models that work for BPOs

Transparent pricing with no hidden fees. Scale up or down based on client demands without penalty.

Flexible Pricing

100% UK-based support team

Award-winning support from people who understand BPO operations. 97% customer satisfaction rating.

Expert Support

Connect with existing systems

Choose from pre-built integrations or custom integrations for unique requirements.

Integrations

see maxcontact in action

Customer testimonials

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Performance Guaranteed. Results Delivered.

With 20+ years of expertise and 500+ successful deployments, we know our platforms deliver results. We're so confident, we'll guarantee your performance improvement through the MaxContact Performance Promise, or you walk away.

Book a call to find out more about MaxContact's Performance Promise.

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Enhance your customer service

Real people, real results

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Dudley Council implemented MaxContact’s dialler solution, transforming their rental income collection process. The integrated solution empowered the Lead Income team to manage operations more effectively, enhancing both team efficiency and service to the community.

Dudley Council
View Case Study

Commercial insurance services provider, Compare My Insurance, were frustrated by their previous system which meant they weren’t dealing with customers efficiently and were missing out on opportunities. MaxContact’s solution has provided stability and reliability, boosting contact rates and efficiencies.

Compare My Insurance
View Case Study

See MaxContact in action

Experience how MaxContact transforms customer interactions across every channel with AI-powered insights and automation.

Speak to an expert Book a demo