Connect with customers on WHATSAPP
Handle WhatsApp business conversations alongside phone, email, and chat. Send secure messages, automate replies, and provide the instant service customers expect.
Meet customers where 80% of adults prefer to message
WhatsApp is convenient, trusted, and encrypted. Give customers a secure channel to reach you, share documents, and get instant responses without picking up the phone or waiting on hold.
Send timely notifications customers actually read
Trigger WhatsApp messages for payment reminders, delivery updates, or appointment confirmations. Template-based notifications ensure compliance whilst giving customers the information they need.
SIMPLE TO USE
POWERFUL YOU NEED IT
From simple two-way messaging to sophisticated automated notification workflows, our WhatsApp Business solution scales with your customer engagement needs.
Integration with IT systems
MaxContact's WhatsApp Business integration connects with your CRM, payment providers, and customer databases. Trigger automated messages and access customer data to personalise every conversation.
Increase your contact centre performance - Guaranteed
We're so confident in our platform that we guarantee measurable performance improvements. If we don't deliver, you can walk away.
Book a call to find out more about MaxContact's Performance Promise.
Trusted by many
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“We outlined what we needed to performance manage, and MaxContact delivered the insights that help us monitor our service and spot areas for improvements across our team.”
"Handling over 2,000 daily calls while providing an enhanced customer experience through intelligent automation and skilled team focus."
"Ultimately, the platform represents another symptomatic diagnostic tool to be used by clinicians to deliver the best possible care"
WhatsApp Business
questions, answered.
Get clarity on how MaxContact manages WhatsApp Business conversations, from setup and message templates to security, compliance, and integration with your systems.
Out of the box with Salesforce, HubSpot, Zoho, and AutoConvert. Agents see live customer data on every call. Open APIs are better suited to everything else.
Our dialler is fully cloud-based, works anywhere and scales to any team size.
Progressive dialling mode, audit trails, and FCA-aligned pacing controls makes MaxContact the right dialler in the UK for regulated outbound campaigns.
Agents only pick up when a real person answers. Any call MaxContact can't confidently identify as live gets passed to an agent, so nothing is missed, and no time is wasted on voicemail.
It manages pacing so there's always an agent ready when a live call connects, keeping abandoned call rates at 0%. Unlike diallers still targeting 3%, which Ofcom has confirmed is not compliant.
Predictive dialling maximises talk time and is best for high-volume campaigns. Progressive dialling gives pacing control and is best for regulated environments. Preview dialling gives agents context before connecting and is best for high-value interactions. Most teams use all three dialling modes across different campaigns.
Ready to meet customers on their favourite messaging app?
See how MaxContact's WhatsApp Business solution drives engagement and reduces contact centre costs.
