Turn Facebook messages into real business conversations
Handle Facebook Messenger enquiries in your contact centre alongside phone, email, and chat. Route messages intelligently, track SLAs, and deliver consistent service.
Meet customers on their preferred platform
Over 1.3 billion people use Facebook Messenger monthly. Respond to customer enquiries where they already spend their time, without forcing them to pick up the phone or send an email.
Manage all social messages in one platform
Bring Facebook private messages into MaxContact alongside WhatsApp, SMS, email, and phone calls. Your agents handle every channel from one interface with complete conversation history.
SIMPLE TO USE
POWERFUL WHEN YOU NEED IT
From basic Facebook message handling to sophisticated social media workflows, our Messenger solution scales with your business and customer demands.
Integration with IT systems
MaxContact's Facebook Messenger integration connects with your CRM and customer databases. Link conversations to customer records automatically and access data to personalise responses.
Increase your contact centre performance - Guaranteed
We're so confident in our platform that we guarantee measurable performance improvements. If we don't deliver, you can walk away.
Book a call to find out more about MaxContact's Performance Promise.
Trusted by many
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“We outlined what we needed to performance manage, and MaxContact delivered the insights that help us monitor our service and spot areas for improvements across our team.”
"Handling over 2,000 daily calls while providing an enhanced customer experience through intelligent automation and skilled team focus."
"Ultimately, the platform represents another symptomatic diagnostic tool to be used by clinicians to deliver the best possible care"
facebook messenger questions, answered.
Get clarity on how MaxContact manages Facebook Messenger conversations within your contact centre, from setup and routing to compliance and performance tracking.
Out of the box with Salesforce, HubSpot, Zoho, and AutoConvert. Agents see live customer data on every call. Open APIs are better suited to everything else.
Our dialler is fully cloud-based, works anywhere and scales to any team size.
Progressive dialling mode, audit trails, and FCA-aligned pacing controls makes MaxContact the right dialler in the UK for regulated outbound campaigns.
Agents only pick up when a real person answers. Any call MaxContact can't confidently identify as live gets passed to an agent, so nothing is missed, and no time is wasted on voicemail.
It manages pacing so there's always an agent ready when a live call connects, keeping abandoned call rates at 0%. Unlike diallers still targeting 3%, which Ofcom has confirmed is not compliant.
Predictive dialling maximises talk time and is best for high-volume campaigns. Progressive dialling gives pacing control and is best for regulated environments. Preview dialling gives agents context before connecting and is best for high-value interactions. Most teams use all three dialling modes across different campaigns.
Ready to bring Facebook Messenger into your contact centre?
See how MaxContact helps you manage social media enquiries alongside every other channel.
