Turn Facebook messages into real business conversations
Handle Facebook Messenger enquiries in your contact centre alongside phone, email, and chat. Route messages intelligently, track SLAs, and deliver consistent service.
Meet customers on their preferred platform
Over 1.3 billion people use Facebook Messenger monthly. Respond to customer enquiries where they already spend their time, without forcing them to pick up the phone or send an email.
Manage all social messages in one platform
Bring Facebook private messages into MaxContact alongside WhatsApp, SMS, email, and phone calls. Your agents handle every channel from one interface with complete conversation history.
SIMPLE TO USE
POWERFUL WHEN YOU NEED IT
From basic Facebook message handling to sophisticated social media workflows, our Messenger solution scales with your business and customer demands.
Integration with IT systems
MaxContact's Facebook Messenger integration connects with your CRM and customer databases. Link conversations to customer records automatically and access data to personalise responses.
Increase your contact centre performance - Guaranteed
We're so confident in our platform that we guarantee measurable performance improvements. If we don't deliver, you can walk away.
Book a call to find out more about MaxContact's Performance Promise.
Trusted by many
.png)
.png)
“We outlined what we needed to performance manage, and MaxContact delivered the insights that help us monitor our service and spot areas for improvements across our team.”
"Handling over 2,000 daily calls while providing an enhanced customer experience through intelligent automation and skilled team focus."
"Ultimately, the platform represents another symptomatic diagnostic tool to be used by clinicians to deliver the best possible care"
facebook messenger questions, answered.
Get clarity on how MaxContact manages Facebook Messenger conversations within your contact centre, from setup and routing to compliance and performance tracking.
Yes. MaxContact allows you to create segment-specific contact strategies with custom prioritisation, routing rules, channel preferences, and timing logic. Deliver personalised contact experiences at scale whilst maintaining operational efficiency and compliance.
Absolutely. MaxContact supports complex contact strategies across both B2C and B2B operations. Whether you're managing high-volume consumer campaigns or targeted enterprise outreach, our platform adapts to your specific contact strategy requirements whilst maintaining consistent execution.
Yes. MaxContact supports A/B testing within campaigns, allowing you to test different contact timings, prioritisation rules, and channel approaches. Analytics show which strategies perform best, enabling data-backed decisions before scaling successful approaches across your entire operation.
MaxContact's intelligent routing and prioritisation ensures every lead gets contacted systematically based on conversion potential—not agent preference. Skills-based routing matches customers with the best-suited agent automatically, whilst managers gain visibility into contact patterns and can enforce consistent execution across the team.
A contact strategy is a systematic approach to customer outreach that defines who to contact, when, how, and through which channel. It matters because businesses with strategic contact approaches consistently outperform those relying on ad-hoc activity or individual agent intuition. MaxContact helps you build, execute, and optimise contact strategies that deliver repeatable results.
Yes. Our automated payment IVR operates 24/7, allowing customers to self-serve and make payments at any time. This reduces missed payments, improves cash flow, and decreases the burden on your agents.
Ready to bring Facebook Messenger into your contact centre?
See how MaxContact helps you manage social media enquiries alongside every other channel.
