4.9★ on G2 reviews
4.7★ on Capterra reviews
Inbound Engagement that Fuels Growth
Turn every customer contact into a strategic opportunity. MaxContact's intelligent inbound platform routes, resolves, and converts across every channel.
Trusted by great businesses
4.9★ on G2 reviews
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4.7★ on Capterra reviews
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"The MaxContact solution gives our teams the freedom to carry out their roles and flexibility to work securely in and out of the office, which has increased job satisfaction."
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"The MaxContact customer engagement platform allows us to provide a cost-effective, reliable omnichannel service to our clients"
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“We outlined what we needed to performance manage, and MaxContact delivered the insights that help us monitor our service and spot areas for improvements across our team.”
Customer experience that fuels growth
Every inbound interaction becomes a value-generating moment with intelligent routing that connects customers to the right solution, not just the right person. With MaxContact, contact teams stop being cost centres and start becoming profit centres.
Resolve more, transfer less
Smart IVR journeys and self-service options handle routine queries automatically, freeing your team for high-value conversations that drive loyalty, upsells, and retention.
Stay ahead of customer expectations
Your customers expect seamless omnichannel experiences. Deliver them consistently and watch your satisfaction scores soar whilst your team handles complexity effortlessly.
SIMPLE TO USE
POWERFUL when YOU NEED IT
MaxContact's inbound customer engagement platform is designed for busy teams who need results without complexity. Powerful enough to scale, simple enough for day-to-day delivery.
More ways to connect, convert and scale.
Blended Voice
Handle inbound and outbound calls from one platform without switching systems.
Digital Channels
Reach customers across SMS, WhatsApp, email and webchat from one unified platform.
AI Chatbot
Handle routine enquiries 24/7, deflecting up to 70% of inbound queries automatically.
Reporting
Real-time dashboards and 30+ reports deliver the insights you need to drive performance.
Phone System
Cloud-based business communications with voice, video and messaging for your entire organisation.
Delivered with expertise. Results guaranteed.
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Delivered with expertise. Results guaranteed.
Integration with your existing tech stack
MaxContact integrates seamlessly with your existing CRM, payment systems, and databases. Connect to Salesforce, HubSpot, Microsoft Dynamics, and other market leading platforms out of the box.
Trusted by many
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"We have such a strong working relationship with MaxContact, they are always there should we need anything. They are our preferred supplier having worked together for over four years and using more than five other solutions. We can honestly say we have made the right choice with MaxContact."
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"From an efficiency perspective, we’ve definitely seen around twenty five to thirty percent uplift, just from utilising the MaxContact platform."
"MaxContact excel technically, they’re the most helpful technology partner we have. From helping throughout the sales process, creating trial environments to responding quickly and efficiently – we don’t get that with other providers."
"When we first partnered with MaxContact, we were small, we've now grown to a sales team of 20+ and expanded other departments too. If we had stayed with our previous supplier, we'd never have grown this fast. With MaxContact, we can see the whole company's performance more clearly."
FREQUENTLY ASKED QUESTIONS
Common questions about MaxContact's inbound customer engagement platform. Can't find what you're looking for? Our team is here to help.
Real-time dashboards show queue times, agent performance, and customer satisfaction scores. Historical reporting covers trends, peak times, and resolution rates. Custom reports can be created for specific business needs.
When customers contact you via any channel, agents see their full interaction history immediately. Customers can switch from web chat to phone without repeating information, creating seamless experiences that build loyalty.
Yes, we integrate with all leading CRMs including Salesforce, HubSpot, Microsoft Dynamics, and SugarCRM. API integration allows custom connections, and our team handles the technical setup for you.
MaxContact is ISO27001 certified with built-in GDPR, FCA, and Ofcom compliance tools. All calls are recorded free of charge, plus you can add speech analytics for automated quality monitoring and regulatory reporting.
Absolutely. Our platform scales automatically and we've successfully supported clients handling 900,000+ calls annually. Built on Microsoft Azure, we guarantee 99.99% uptime with full disaster recovery.
Most implementations typically take a few weeks, including training. Our project team handles setup, configuration, and testing whilst your team focuses on business as usual. We provide comprehensive training and ongoing support.
READY TO ENGAGE
SMARTER?
Ready to transform your inbound customer engagement? See how MaxContact helps businesses turn every interaction into a revenue and retention opportunity.
