4.9★ on G2 reviews
4.7★ on Capterra reviews
Right people, right place, right time
MaxContact's workforce management makes staff scheduling for your contact centre simple. Get accurate forecasts, automated rotas, and happier teams while cutting costs by up to 30%.
Cut recruitment
costs by 10%+
Happy agents stay longer. When staff can manage shifts, book holidays, and swap rotas easily, attrition drops significantly. Save thousands on recruitment.
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Empower your team's flexibility
The self-service portal lets agents view schedules, request holidays, and swap shifts through a web or mobile app. More control means better engagement.
SIMPLE TO USE
POWERFUL when YOU NEED IT
Workforce management shouldn't require a PhD. MaxContact's WFM gives you enterprise-grade forecasting with everyday simplicity.
More ways to connect, convert and scale.
Outbound dialler
Predictive dialling that maximises talk time and drives consistent revenue growth.
Digital Channels
Reach customers across SMS, WhatsApp, email and webchat from one unified platform.
AI Agents
AI-powered voice agents handle sales, collections and service conversations naturally, 24/7.
Conversation Analytics
Transform every conversation into actionable insights with AI-powered conversation intelligence and coaching.
AI Chatbot
Handle routine enquiries 24/7, deflecting up to 70% of inbound queries automatically.
Delivered with expertise. Results guaranteed.
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Delivered with expertise. Results guaranteed.
Integration with business systems
MaxContact WFM connects with your existing technology stack including phone systems, CRM, payroll, HR, and communication platforms.
Trusted by many
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“We outlined what we needed to performance manage, and MaxContact delivered the insights that help us monitor our service and spot areas for improvements across our team.”
"Handling over 2,000 daily calls while providing an enhanced customer experience through intelligent automation and skilled team focus."
"Ultimately, the platform represents another symptomatic diagnostic tool to be used by clinicians to deliver the best possible care"
"MaxContact WFM transformed our scheduling from chaos to clarity. Our agents are happier and our costs are down."
READY TO ENGAGE
SMARTER?
See how MaxContact WFM can cut your scheduling time by 80% and reduce staff costs. Book a demo with our workforce experts today.
