Triple your contact rates with every dial
MaxContact is the contact centre platform UK teams actually use to hit their numbers.
Connect rates go up. SLAs tighten. Conversions improve. Compliance headaches get fewer. AI handles the repetitive volume, and Conversation Analytics runs across every call.
Built in the UK. Backed by the Performance Promise.
- Built for outbound conversions, inbound SLAs & digital channels
- AI Agents handle routine work
- Conversation Analytics on every call
- Concurrent licensing
- Outcomes guaranteed with the MaxContact Performance Promise
4.6★ on G2 reviews
4.7★ on Capterra reviews
Improve your outbound performance
Live demo with a UK contact centre specialist.
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Bigger targets to hit?
Your Team is Dialling, But Not Connecting
Answer machines, no-answers and idle time between calls are eating your agents' day - and killing your outbound contact rate.
Your Best Leads Aren't Reaching Your Best Agents
High-value contacts are sitting in your data. But without intelligent prioritisation and routing, they're just as likely to reach your newest agent as your best one.
Your Targets Are Rising, But Your Performace Isn't
You’re being asked to do more with the same teams, and the gap between targets and results just keeps getting bigger.
Your Targets Are Rising, But Your Performace Isn't
One platform to fix it all...
Smart Campaign Setup
Build Outbound campaigns in minutes, assing your top performers, and let intelligent targetting do the rest. More conversations with the right people. Increase your contact rates by 200-300%.
Answer Machine Detection
Our AMD automatically filters out answer machines before they reach your agents - so your team only talk when there's a real person on the line. With a 90% success rate detecting answer machines, MaxContact will reduce wasted time on voicemail and no-answers by up to 40%
Predictive Dialling
Predictive dialling automatically manages call pacing and only connects agents when a live call is ready. no idle time, no cherry-picking, no dead air. This helps you achieve 4+ hours of talk time per agent, per day.
HOW OUR OUTBOUND CONTACT CENTRE SOFTWARE HITS EVERY TARGET.
More calls. Zero drops. Full compliance.
MaxContact gives you three dialler modes - predictive, progressive, and preview - so you always have the right approach for the right campaign. Our Dropless Algorithm keeps abandoned call rates at 0%, so you stay on the right side of Ofcom without sacrificing performance. Switch between modes as your campaign demands, without losing a beat.
Right lead. Right agent. Right now.
Contact Prioritisation ensures your agents always see the best-fit records first - like highest value or most likely to convert. Pair that with outbound skills-based routing and your top performers are automatically matched to the contacts they're most likely to win. No cherry-picking. No wasted conversations.
Everything your agents need. One screen.
Contact Hub removes distractions so agents can focus on what matters. Script, CRM data, customer history, and context - all in a single pane of glass. Drag-and-drop scripting means you can update talk tracks quickly, train on the go, and keep every agent consistent, whether they've been on the floor for a week or a year.
No lead left behind.
Missed conversations don't have to cost you. MaxContact's Callback Manager keeps every follow-up tracked, assigned, and actioned - so nothing slips through. And when a call ends, automated post-call SMS or email keeps the conversation warm, without adding a single task to your agents' plates.
First to call. First to win.
Research shows that contacting a new prospect within five minutes can achieve conversion rates of up to 70%. Wait an hour, and it can drop to 20%. MaxContact's Priority Dialling automatically pulls new inbound leads straight into your outbound queue and calls them within 30 seconds - before the moment goes cold.
Stop Missing Calls.
Start Closing Deals.
Find out in 30 minutes why 8,000+ agents have already made the switch
Worried about being tied down?
Every MaxContact engagement comes with a Performance Promise. We agree the metric that matters most to you - connect rate, talk time, cost-per-contact, conversions per agent - and we commit to a measurable uplift inside an agreed window.
If we don't deliver against the agreed KPI, we make it right.
Agree the metric
You choose the KPI that matters most to your business - not one we pick for you.
Baseline and target outcomes
We measure where you are today, agree the uplift target, and commit to the timeframe.
Deploy and measure
We go live, we track, we report transparently against the agreed baseline. No moving goalposts.
Hit the target - or we make it right
If we don't deliver against the agreed KPI, we work to make it right. No moving goalposts, no fine print.
Why Teams Keep Choosing Us
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"Previously we were working with an enterprise level 'big 5' contact centre provider. Working with MaxContact has been a completely different experience. MaxContact's staff are experienced in technology, compliance, security and the industry as a whole. Support is no longer a battle, we speak to them regularly and they attend site whenever needed."
"We have such a strong working relationship with MaxContact, they are always there should we need anything. They are our preferred supplier having worked together for over four years and using more than five other solutions. We can honestly say we have made the right choice with MaxContact."
"Everyone says they've got your best interests at heart. Compared to the previous people we worked with, MaxContact have more of a desire to understand our business and therefore drive action that will impact change."
However your contact centre runs
The platform that moves the numbers your board is asking about.
MaxContact runs as the spine of UK contact centres handling high-volume outbound, demanding inbound, and complex blended operations - with AI Agents and Conversation Analytics built into the platform, not bolted on. Pick a use case to see what that delivers in practice, and the customer who got there.
Convert more outbound conversations without burning your data.
The platform UK outbound teams use to lift connect rates, protect number reputation, and stay Ofcom-compliant without slowing the floor down.
Built for your team
Predictive, progressive & preview
All three dial modes on one platform, switchable mid-campaign.
Contact strategy
Time-of-day pacing for the highest probability of answer.
CLI health management
Number rotation alone won't fix spam labelling - CLI health, signal, and cadence working together will.
Ofcom 0% enforcement
Abandonment target enforced automatically, in writing.
In your contact centre
Handle volume reminders, payment prompts, and qualification alongside your team.
As your contact centre
Run outbound campaigns end-to-end for smaller teams without the headcount.
Hit SLA on every channel, even when volume spikes.
The platform UK inbound teams use to get customers to the right person first time, handle voice and digital from one screen, and see SLA performance as it happens.
Built for your team
Intelligent IVR & routing
Customers reach the right person first time, every time.
Omnichannel inbox
Voice, SMS, WhatsApp, email, webchat - all on one screen.
Full customer context
Every previous interaction visible wherever the conversation lands.
Live SLA dashboards
Team leaders see performance now, not in tomorrow's report.
In your contact centre
Triage routine queries, escalating complex calls to your human team with full context.
As your front line
Handle defined query types end-to-end - after-hours, FAQ, status updates.
Keep blended utilisation high - and QA off sample-size guesswork.
The platform UK BPOs and mixed-mode teams use to flex team members across campaigns, run unified reporting, and enforce compliance identically across every client.
Built for your team
Team flex across modes
Sales, service, collections within a shift - no retraining.
Unified reporting
One view across campaigns, clients, and operating modes.
Unified customer journey
Every touchpoint logged against one customer record, across every campaign type.
Compliance, every campaign
Identical enforcement across every client and mode.
Automated compliance checks, performance insights, and coaching evidence from 100% of conversations - across every client, campaign, and mode.
Want to see what this looks like on your campaign, your team, your numbers?
Book a 20-min demo →Integrations
Native CRM and collections platform integrations, PCI-compliant payment capture without breaking call flow, and an open API for everything else - most integrations live in days, not weeks.
- Native CRM sync
- Integrated PCI Payments - capture mid-call without compliance breaks
- Major UK collections platform integrations
- Open API for custom integrations
“The team at MaxContact are friendly and no ideas feel off limits when it comes to new features. You have the freedom to share ideas and be creative, and if something is possible, it feels like it will genuinely be explored.”
Why Teams Keep Choosing Us
"Previously we were working with an enterprise level 'big 5' contact centre provider. Working with MaxContact has been a completely different experience. MaxContact's staff are experienced in technology, compliance, security and the industry as a whole. Support is no longer a battle, we speak to them regularly and they attend site whenever needed."
"We have such a strong working relationship with MaxContact, they are always there should we need anything. They are our preferred supplier having worked together for over four years and using more than five other solutions. We can honestly say we have made the right choice with MaxContact."
"Everyone says they've got your best interests at heart. Compared to the previous people we worked with, MaxContact have more of a desire to understand our business and therefore drive action that will impact change."