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Our products > Features > IVR manager

IVRs make great customer service effortless

The easy way to design, build, and adapt your business’s IVR to meet your needs, in real-time.

reduction in handling time

increase in first contact resolution

reduction in calls needing team members involved

Make building IVRs easy with MaxContact

IVR journeys that work for you, and your customer

Our drag and drop IVR builder creates better, more efficient customer journeys in minutes. Use detailed insights to continually refine the IVR experience, and get customers to where they want to go more quickly.

Demand high? Automatically route customers to your digital channels

Use advanced branching logic and set up rules to help manage you customer demand. So when inbound call volumes are high, automatically offer customers alternative digital channels to get in contact.

Empower self-serve

Help customers take matters into their own hands, day or night, whether they’re requesting a callback, choosing marketing preferences, or making a payment.

Reduce the cost of every call

Speed up the DPA process and reduce the cost of every call by automatically identifying and verifying customers before they speak with your teams. Route customers to the right agent first time, every time.

How can managing IVRs with MaxContact help you?

What is an IVR?

Interactive Voice Response (IVR) lets customers interact with your contact centre without waiting for an agent. Instead, they respond to digital voice messages. IVR makes it easy to route customers to the right team, person or option, or it can entirely automate routine tasks like taking payments.

More advanced tools are crucial to getting customer contact right the first time. It’s crucial to get customer contact right first time. 

IVR successfully delivers the best customer experience through:

  • Out-of-hours talking voice messages
  • APIs to trigger auto-responses 
  • Text-to-speech to notify customers of account specifics or delivery.

Download MaxContact’s 
Inbound engagement brochure

For more in-depth information about MaxContact’s IVR functionality, download our brochure.

Why you should work with us

Simple to get started

Whether it’s licensing, pricing or set-up, we’ll make it easy.

Built for you

We don’t do one size fits all, which is why we work with you to design a solution that fits your needs.

Supported

100% UK-based support team. 97% customer satisfaction rating. Feel supported at every step.

See IVR in action

Request a customised demo for you and your organisation.