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Book a demo
For a bespoke demo of MaxContact’s platform and how it can help you reach the right customer, at the right time.
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Book a demo
For a bespoke demo of MaxContact’s platform and how it can help you reach the right customer, at the right time.
Simply, fill in your details below and our team will be in touch.
Empower your customers with self-service options and optimise your inbound call experience with our industry-leading Interactive Voice Response (IVR) solutions. Leverage the power of natural language processing to create intuitive IVR menus that understand customer requests, even when phrased in natural language. For broader accessibility, integrate traditional dual-tone multi-frequency (DTMF) selection for keypad navigation. This empowers customers to resolve routine inquiries independently or be seamlessly routed to the most qualified live agent, reducing wait times and boosting satisfaction.
22%
reduction in handling time
29%
increase in first contact resolution
36%
reduction in calls needing team members involved
Make building IVRs easier
IVR journeys that work for you, and your customer
Our drag and drop IVR builder creates better, more efficient customer journeys in minutes. Use detailed insights to continually refine the IVR experience, and get customers to where they want to go more quickly.
High demand? Automatically route customers to your digital channels
Use advanced branching logic and set up rules to help manage you customer demand. So when inbound call volumes are high, automatically offer customers alternative digital channels to get in contact.
Empower self-serve
Help customers take matters into their own hands, day or night, whether they’re requesting a callback, choosing marketing preferences, or making a payment.
Reduce the cost of every call
Speed up the DPA process and reduce the cost of every call by automatically identifying and verifying customers before they speak with your teams. Route customers to the right agent first time, every time.
Book your tailored demo today
Book a demo
For a bespoke demo of MaxContact’s platform and how it can help you reach the right customer, at the right time.
Simply, fill in your details below and our team will be in touch.
IVR FAQs
Discover how Max Contact’s IVR functionality can help you.
Download Inbound customer engagement brochure
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Request a customised demo for you and your organisation.
Book a demo
For a bespoke demo of MaxContact’s platform and how it can help you reach the right customer, at the right time.
Simply, fill in your details below and our team will be in touch.