Spokn AI

AI Speech Analytics to understand the 'why' behind every call

Use Cases

Achieve goals and targets, whatever your team’s priorities

- Debt Resolution

- Customer Service

- Sales

- Customer Experience

- Support

- Employee Experience

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Why MaxContact?

We keep you in control across your whole contact centre ecosystem.

- Getting started

- Integrations

- Business Continuity

- Work from anywhere

- Security & Compliance

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Our products > Features > IVR manager

Call Centre IVR

The easy way to design, build, and adapt your business’s IVR to meet your needs, in real-time

IVRs make great customer service effortless


reduction in handling time


increase in first contact resolution


reduction in calls needing team members involved

Make building IVRs easier

IVR journeys that work for you, and your customer

Our drag and drop IVR builder creates better, more efficient customer journeys in minutes. Use detailed insights to continually refine the IVR experience, and get customers to where they want to go more quickly.

High demand? Automatically route customers to your digital channels

Use advanced branching logic and set up rules to help manage you customer demand. So when inbound call volumes are high, automatically offer customers alternative digital channels to get in contact.

Empower self-serve

Help customers take matters into their own hands, day or night, whether they’re requesting a callback, choosing marketing preferences, or making a payment.

Reduce the cost of every call

Speed up the DPA process and reduce the cost of every call by automatically identifying and verifying customers before they speak with your teams. Route customers to the right agent first time, every time.

See our IVR system in action

Book your free-of-charge demo today

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  • What is an IVR?
    Interactive Voice Response (IVR) lets customers interact with your contact centre without waiting for an agent. Instead, they respond to digital voice messages. IVR makes it easy to route customers to the right team, person or option, or it can entirely automate routine tasks like taking payments.
  • How does an IVR work?
    IVR successfully delivers the best customer experience through out-of-hours talking voice messages, APIs that trigger auto-responses and text-to-speech to notify customers of account specifics or delivery.
  • What are the benefits of IVR in a call centre?
    There are many benefits that are vital to customer call centres from an increase in first contact resolution and customer service team efficiency to a reduction in operational costs.

Download our inbound customer engagement brochure

Discover how Max Contact’s IVR functionality can help you.

See IVR in action

Request a customised demo for you and your organisation.

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