Business Analytics
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Real Time Dashboards
When yesterday’s data isn’t good enough, you need to react to trends faster. Focusing on real-time information allows you to take action to what is happening in your business now.
MaxContact Wallboards and Dashboards will empower your business to spot issues immediately. With our experience we have developed the most user-friendly, insightful dashboard on the market today.
Built from the ground up by industry professionals!
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If you would like to find out a little bit more about what we do and the impact we have had across numerous industries, why not downlaod our sector related brochures.
Intuitive Drag-and-Drop Customisation
MaxContact Dashboards allows you to present the most important call centre metrics in one place, automatically gathering and transforming complex data into simple information your teams can easily use to improve performance.
Build dashboards for every level of the business, from team leaders, call centre managers to business owners or third party clients. With unlimited dashboard publishing you can be sure each campaign is focusing on the targets that matter.
Case Study
Utilita were using an on-premises dialler solution for several years. This initially worked well for them, however over time they faced numerous challenges with their existing solution. Find out how Max Contact helped them overcome their problems.
Resources
Three-quarters of customer-facing workers facing imminent burnout
The year ahead: contact centre trends for 2022
Recruitment & retention in your contact centre – ebook
Why choosing a small ISV makes perfect business sense
How to reduce staff churn
