Building Relationships

MaxContact is a Contact Centre Software Company with a difference. Formed by a group of contact centre professionals who became frustrated with providers that over promised and under delivered on features, support and resilience.

We have a strong ethos of building relationships with our customers, therefore both parties see our relationship as a partnership. We promise to deliver features and functionality that ‘works as expected’ and our customers trust the advice we give them because it is in everyone’s interest that our customers get the most out of their investment.

We listen to our customers and build new features and improvements around them. After all, they use the system more than anyone else.

Aim

Our aim is to deliver Feature Rich, Cost Effective Solutions, with a support ethos that complements our solution. Our robust platform and continuous development strategy protects your investment now and in the future.

Experience

Our Senior Management Team all have over 15 years Contact Centre experience each and have been responsible for over 1000 solution implementations, across all major industry sectors from DCA’s to BPO’s.

Approach

We get to know our customers, which allows us to deliver a tailored solution which solves complex problems. Therefore delivering a solution which improves processes, productivity and drives efficiencies.

Want to see more? Check out our case studies!

Results

We have become one of the fastest growing contact centre specialists because we deliver results, and are willing to prove we are better than the competition. We are so confident we can provide a better overall solution that we offer free trials and currently have a 97% uptake rate against existing solutions.

We change out more existing incumbent contact centre solutions than any other supplier. 80% of our new business is replacing existing systems due to problems with:

  • Lack of Functionality
  • No Custom Development
  • Poor Stability
  • Poor Support
  • True unified platform
  • Account management
  • No Investment in Developing New Features

Confidence

Changing your contact centre solution is a big decision because they often become the heart beat of your organisation. Currently hosted in Microsoft Azure we excel in Security, Resilience and Compliance. With ISO 27001 Accreditation & G-Cloud Certification, you can be confident in partnering with MaxContact.

United Kingdom

PHONE   0330 159 6570

ADDRESS  Piccadilly House, 49 Piccadilly, Manchester, M1 2AP

EMAIL info@maxcontact.com

Australia

PHONE 0753294785

ADDRESS  P.O. Box 627, Mooloolaba, Queensland 4557

EMAIL  info&sales@maxcontact.com.au

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