4.9★ on G2 reviews
4.7★ on Capterra reviews
Insights that drive Action
MaxContact's advanced reporting suite transforms your contact centre data into actionable insights. From real-time dashboards to AI-powered conversation analytics, get the visibility you need to drive performance, ensure compliance, and scale operations efficiently.
Trusted by great businesses
4.9★ on G2 reviews
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4.7★ on Capterra reviews
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"The MaxContact solution gives our teams the freedom to carry out their roles and flexibility to work securely in and out of the office, which has increased job satisfaction."
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"The MaxContact customer engagement platform allows us to provide a cost-effective, reliable omnichannel service to our clients"
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“We outlined what we needed to performance manage, and MaxContact delivered the insights that help us monitor our service and spot areas for improvements across our team.”
Real-time performance visibility that drives results
Get instant visibility into agent productivity, campaign performance, and customer satisfaction. From talk time and conversion rates to compliance metrics and customer journey insights, MaxContact delivers the data you need when you need it most.
Make every decision data-driven
Replace guesswork with intelligence. Our comprehensive analytics suite combines traditional contact centre metrics with AI-powered conversation insights to help you optimise performance and anticipate challenges before they impact results.
Intuitive Powerful
Contact Centre Reporting
Whether you need a quick performance snapshot or detailed campaign analysis, MaxContact reporting has what you need. Intuitive dashboards for daily management, advanced analytics and AI insights for strategic planning.
Winning
Features
Blended Voice
Handle inbound and outbound calls from one platform without switching systems.
Digital Channels
Faster time-to-value with our enterprise AI solutions and AI-agent marketplace.
Conversation Analytics
Transform every conversation into actionable insights with AI-powered conversation intelligence and coaching.
Outbound Dialler
Predictive dialling that maximises talk time and drives consistent revenue growth.
AI Agents
AI-powered voice agents handle sales, collections and service conversations naturally, 24/7.
Results Guaranteed. That's our Promise.
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Results Guaranteed. That's our Promise.
Built for Your Business Ecosystem
MaxContact reporting integrates seamlessly with your existing business tools and workflows. API access scheduled data exports, and pre-built connectors for major BI platforms ensure your contact centre intelligence enhances your broader business analytics strategy.
Trusted by many
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"I cannot recommend MaxContact enough. The system is reliable, simple to use and packed with features that make customer engagement and reporting so easy. MaxContact stands out from other solutions; you get great customer service, and you are important to them regardless of your business' size."
"The relationship we have with MaxContact, their own commitment to innovation and the fact that, through regular reviews, they're aware of what we want to do as a business, has helped technology become a point of difference for us."
"The speed of MaxContact is phenomenal! Especially when loading our complex and multiple scripts to our agents and reporting on key statistics across the business"
FREQUENTLY ASKED QUESTIONS
Everything you need to know about MaxContact's comprehensive reporting and analytics capabilities, from basic dashboards to advanced AI-powered conversation intelligence.
Yes, MaxContact supports flexible scheduled reporting with automated delivery via email, secure file transfer, or direct integration with your document management systems. Configure hourly operational updates, daily performance summaries, or monthly strategic reports fordifferent stakeholder groups.
Yes, MaxContact implements role-based reporting permissions allowing you to control which dashboards, reports, and data points are accessible to different user groups. Team leaders might access agent-level performance data whilst executives see strategic KPIs and board-level metrics.
Real-time dashboards provide live updates on agent activity, campaign performance, queue status, and customer satisfaction metrics. Wallboards can be displayed on any internet-connected screen, with automatic refresh intervals and conditional formatting to highlight performance against targets.
MaxContact offers comprehensive integration capabilities including API access, scheduled data exports, and pre-built connectors for major business intelligence platforms like PowerBI, Tableau, andQlik. Our open architecture ensures seamless data flow to your existing analytics ecosystem.
Standard dashboards and reports are available immediately upon system deployment. Custom dashboard creation takes minutes using our drag-and-drop interface. Complex custom reports and integrations typically require 1-2 weeks for development and testing, depending on requirements.
Yes, MaxContact offers a flexible report builder allowing you to create bespoke analytics, join data tables, and design reports that match your unique operational requirements. Our team can also work with you to develop custom reports that integrate with your existing business intelligence tools.
Make every decision
Data driven
Ready to transform your contact centre data into competitive advantage? See how MaxContact's comprehensive reporting suite delivers the insights you need to drive performance, ensure compliance, and scale efficiently.
