4.9★ on G2 reviews
4.7★ on Capterra reviews
Transform Debt Recovery
with AI Agents
Turning every interaction into a recovery opportunity with intelligent AI agents that handle debt collection conversations naturally, whilst your team focuses on complex cases.
Trusted by great businesses
4.9★ on G2 reviews
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4.7★ on Capterra reviews
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"The MaxContact solution gives our teams the freedom to carry out their roles and flexibility to work securely in and out of the office, which has increased job satisfaction."
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“We outlined what we needed to performance manage, and MaxContact delivered the insights that help us monitor our service and spot areas for improvements across our team.”
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"The MaxContact customer engagement platform allows us to provide a cost-effective, reliable omnichannel service to our clients"
Scale recovery operations whilst controlling overheads
AI agents handle high-volume debt recovery calls 24/7, turning every conversation into a recovery opportunity. Manage growing debt portfolios whilst controlling operational costs as your team focuses on complex negotiations that drive real value.
Empathetic conversations with intelligent escalation
Natural language processing delivers context-aware interactions that maintain trust throughout the recovery process. With seamless handoffs to human agents when complex situations require personal attention, with complete conversation context.
AI AGENTS BUILT
FOR DEBT RECOVERY
Each AI agent specialises in specific debt collection scenarios, delivering consistent, compliant outcomes across your entire portfolio.
More ways to connect, convert and scale.
Multi-Portfolio Deployment
Deploy AI agents across different debt types - consumer credit, utilities, telecommunications, and secured lending - with portfolio-specific training and compliance requirements.
Intelligent Human Handoffs
AI agents handle routine recovery calls professionally - clearly identifying as digital assistants, not pretending to be human. When situations require human expertise or empathy, intelligent routing ensures seamless transfer to the right specialist.
Recovery Analytics
Comprehensive dashboards track payment rates, promise-to-pay conversions, and customer satisfaction across all AI interactions with actionable insights for portfolio optimisation.
Dynamic Recovery Rules
Configure complex recovery strategies, payment thresholds, and escalation rules specific to different debt types, with real-time updates and performance optimisation capabilities.
Digital Channels
Reach customers across SMS, WhatsApp, email and webchat from one unified platform.
Delivered with expertise. Results guaranteed.
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Delivered with expertise. Results guaranteed.
Built for your existing tech stack
Seamlessly integrate with debt management systems like CRM platforms such as Orca, and telephony infrastructure through comprehensive APIs and pre-built connectors. MaxContact's unified platform approach ensures consistent data flow and operational efficiency across your entire recovery operation.
Trusted by many
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"Ultimately, the platform represents another symptomatic diagnostic tool to be used by clinicians to deliver the best possible care"
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"Our AI Agent helps us serve customers by providing instant responses and addressing queries efficiently. Gone are the times when customers had to wait 30 minutes to speak to a human."
FREQUENTLY ASKED QUESTIONS
Want to learn more about AI Agents, take a look at some of our common questions.
Yes, MaxContact's AI agent platform is designed for multi-use case deployment. The same core technology adapts to debt collection workflows, sales processes, and customer service requirements through use case-specific training and configuration. This approach maximises your technology investment whilst maintaining consistency in customer experience across all touchpoints.
We provide comprehensive analytics tailored to each use case: containment rates and payment completions for collections, lead qualification scores and appointment bookings for sales, resolution rates and customer satisfaction for service. Real-time dashboards track performance, cost savings, and operational efficiency with detailed reporting for continuous improvement and ROI demonstration.
Intelligent escalation rules automatically detect when human intervention is needed based on conversation complexity, customer emotion, or business logic requirements. The AI agent seamlessly transfers the conversation to the appropriate human specialist, providing complete context including customer history, conversation summary, and recommended next actions for optimal outcomes.
AI agents are trained specifically on your brand guidelines and communication style for each use case. Whether handling debt collection with empathy, sales conversations with enthusiasm, or service interactions with professionalism, they learn from your existing customer interactions and can be customised to match your company's personality perfectly across all scenarios.
Our AI agents maintain full PCI DSS compliance for payment processing, with enterprise-grade security for all customer data handling. They can securely process payment arrangements, capture card details, set up direct debits, and manage sensitive information whilst providing comprehensive audit trails for regulatory compliance and business oversight.
Most customers see measurable results within weeks of deployment. The combination of reduced cost-per-contact, increased capacity, and improved consistency typically delivers positive ROI within the first quarter of operation.
READY TO ENGAGE
SMARTER?
Supercharge your customer interactions with MaxContact’s powerful, AI-driven platform - built to scale with your business, keep your data secure, and deliver results that matter.
