Let Compliance Sleep: the fines went up 35x, and the liability just got personal

Something changed in the first half of 2026. PECR fines rose from a £500,000 cap to £17.5 million or 4% of global turnover - whichever is higher.

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Directors can now be held personally liable for up to £500,000. At the same time, the FCA has stopped asking “have you implemented Consumer Duty?” and started asking “can you prove it?” - and after reviewing 180 board reports in 2024, it published exactly what a weak report looks like: no genuine board engagement, no evidence vulnerable customers got equivalent outcomes.

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Underneath both sits SM&CR: accountability that reaches the named individual, not just the firm. If you carry that risk personally, a 2% call sample was never a strong position. Now it's an exposed one.

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This session shows you the alternative. Auto QA at Scale scores every eligible call against your own criteria, evidence-linked to the transcript and audit-ready, without adding a single QA head. We'll walk through what actually changed in regulation this year, what it means for the report you just signed off - or the one due next - then show the product live: an FCA-aligned scorecard built in front of you, running on a real call.

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You'll leave knowing what full-coverage QA looks like, what the new exposure actually costs you to ignore, and how to move from a sample to 100% without a rebuild.

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This is Part 1 of a two-part series. Today is compliance: the risk, the liability, and the evidence to answer for both. In October, Part 2 turns the same product to the sales floor under “Let Sales Win.”

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Who this webinar is for

Compliance, risk and operations leaders in regulated contact centres, from financial services, debt collection, insurance and utilities to the BPOs who serve them.

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