How MaxContact makes customer engagement easier
Al the features you need for smarter customer engagement
How MaxContact can help you get ahead in your sector
Achieve goals and targets, whatever your team’s priorities
Find out how MaxContact helps businesses like yours.
We keep you in control across your whole contact centre ecosystem.
Read our story so far and how we do things differently.
How MaxContact can help you get ahead in your sector
Our free performance audit can help you unlock the full potential of your contact centre.
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Review, coach and improve customer engagements with quality assurance (QA)
High-quality engagement is key to any customer-focused business. With MaxContact, you’ll have all the tools you need to improve sales performance, customer service and compliance.
Monitor and assess customer engagements in MaxContact
Live monitoring of digital and voice engagments
It’s not just calls. Monitor conversations across SMS, web chat and email. Provide feedback and coaching to teams and individuals. And, get unlimited QA licenses at no extra cost.
More than call recording
With MaxContact you get unlimited call recording, including calls that are transferred to other users and third-parties. Plus, our playback tool makes it easy to find recordings later, for feedback and training.
Dispute resolution
Recording playback filters can locate all call recordings relating to a client across all their numbers or CRM references, helping resolve disputes and complaints quickly and easily.
How can MaxContact’s QA tools help you?
Improve QA feedback loops
Assess the quality of every customer contact with advanced search features, call grading and more. Use feedback and coaching to continually improve customer experience.
Compliant recording storage
All recordings are stored securely and compliantly in an enterprise-grade Microsoft Azure data centre.
Listen in from anywhere
Listen live to calls from anywhere. Monitor both sides of conversations silently or coach users in real time without customers being able to hear.
What is quality assurance (QA)?
Quality assurance (QA), also known as quality management, tracks the quality of customer interactions and drives continuous improvement.
When done well, it can improve call consistency, leading to higher compliance standards and better customer experiences.
Why you should work with us
Simple to get started
Whether it’s licensing, pricing or set-up, we’ll make it easy.
Built for you
We don’t do one size fits all, which is why we work with you to design a solution that fits your needs.
Supported
100% UK-based support team. 97% customer satisfaction rating. Feel supported at every step.
See MaxContact in action
Ready for a customised demo for you and your organisation? Get in touch.
Book a demo
For a bespoke demo of MaxContact’s platform and how it can help you reach the right customer, at the right time.
Simply, fill in your details below and our team will be in touch.
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