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High-quality engagement is key to any customer-focused business. With MaxContact, you’ll have all the tools you need to improve sales performance, customer service and compliance.
Monitor and assess customer engagements in MaxContact
How can MaxContact’s QA tools help you?
Assess the quality of every customer contact with advanced search features, call grading and more. Use feedback and coaching to continually improve customer experience.
All recordings are stored securely and compliantly in an enterprise-grade Microsoft Azure data centre.
Listen live to calls from anywhere. Monitor both sides of conversations silently or coach users in real time without customers being able to hear.
What is quality assurance (QA)?
Quality assurance (QA), also known as quality management, tracks the quality of customer interactions and drives continuous improvement.
When done well, it can improve call consistency, leading to higher compliance standards and better customer experiences.
Simple to get started
Whether it’s licensing, pricing or set-up, we’ll make it easy.
Built for you
We don’t do one size fits all, which is why we work with you to design a solution that fits your needs.
100% UK-based support team. 97% customer satisfaction rating. Feel supported at every step.
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