Use Cases

Achieve goals and targets, whatever your team’s priorities

- Debt Resolution

- Customer Service

- Sales

- Customer Experience

- Support

- Employee Experience

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Why MaxContact?

We keep you in control across your whole contact centre ecosystem.

- Getting started

- Integrations

- Business Continuity

- Work from anywhere

- Security & Compliance

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About Us

Read our story so far and how we do things differently.

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Our free performance audit can help you unlock the full potential of your contact centre.

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Our products > Features > Quality Assurance

Review, coach and improve customer engagements with quality assurance (QA)

High-quality engagement is key to any customer-focused business. With MaxContact, you’ll have all the tools you need to improve sales performance, customer service and compliance.

Monitor and assess customer engagements in MaxContact

Live monitoring of digital and voice engagments

It’s not just calls. Monitor conversations across SMS, web chat and email. Provide feedback and coaching to teams and individuals. And, get unlimited QA licenses at no extra cost.

More than call recording

With MaxContact you get unlimited call recording, including calls that are transferred to other users and third-parties. Plus, our playback tool makes it easy to find recordings later, for feedback and training.

Dispute resolution

Recording playback filters can locate all call recordings relating to a client across all their numbers or CRM references, helping resolve disputes and complaints quickly and easily.

How can MaxContact’s QA tools help you?

What is quality assurance (QA)?

Quality assurance (QA), also known as quality management, tracks the quality of customer interactions and drives continuous improvement.

When done well, it can improve call consistency, leading to higher compliance standards and better customer experiences.

Why you should work with us

Simple to get started

Whether it’s licensing, pricing or set-up, we’ll make it easy.

Built for you

We don’t do one size fits all, which is why we work with you to design a solution that fits your needs.

Supported

100% UK-based support team. 97% customer satisfaction rating. Feel supported at every step.

See MaxContact in action

Ready for a customised demo for you and your organisation? Get in touch.

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