All your communication channels in one place
Reach more people and Improve efficiency of outbound communication teams
Serve customers faster and more efficiently
Make better decisions and optimise your workforce
Ready to evolve your communications?
A platform tailored to you, to help you win and retain business
Make omnichannel easy for your teams
Secure communications and payment solutions
Drive efficiency with automation and omnichannel
Deliver outstanding customer service with ease
Reach the right people at the right time
All customer queries in one platform
Reach more people and make selling straightforward
Re-energise your CX strategy
The tools to deliver the best experience
Increase staff happiness and productivity
With a team of experts behind you, everything is easy
Flexible UCaaS solutions for your entire business
Bring your software stack together
Full functionality, security and visibility built in
Keep the show on the road
Security you can trust
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High-quality engagement is key to any customer-focused business. With MaxContact, you’ll have all the tools you need to improve sales performance, customer service and compliance.
Monitor and assess customer engagements in MaxContact
How can MaxContact’s QA tools help you?
Assess the quality of every customer contact with advanced search features, call grading and more. Use feedback and coaching to continually improve customer experience.
All recordings are stored securely and compliantly in an enterprise-grade Microsoft Azure data centre.
Listen live to calls from anywhere. Monitor both sides of conversations silently or coach users in real time without customers being able to hear.
What is quality assurance (QA)?
Quality assurance (QA), also known as quality management, tracks the quality of customer interactions and drives continuous improvement.
When done well, it can improve call consistency, leading to higher compliance standards and better customer experiences.
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Whether it’s licensing, pricing or set-up, we’ll make it easy.
Built for you
We don’t do one size fits all, which is why we work with you to design a solution that fits your needs.
100% UK-based support team. 97% customer satisfaction rating. Feel supported at every step.
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