Nearly 7 in 10 consumers screen calls from unknown numbers. One in three can't tell a genuine company call from a scammer. And fewer than half think unexpected contact from a business is usually relevant or useful. These aren't predictions - they're the findings from an independent survey of 1,000 UK consumers, published by MaxContact in April 2026.

This free session is built entirely around that research. We'll show you what the data says about the biggest barrier to AI adoption in the contact centre right now - and demonstrate exactly what businesses that are getting it right are doing differently.

In this webinar you'll see:

• The latest insights from MaxContact's Voice of the Consumer 2026 report (independent survey, 1,000 UK consumers, April 2026)
• Why your outbound contact rate problem is an identification problem, not a dialler problem - and what fixes it
• What consumers actually want from AI, where they draw the line, and why transparency drives higher acceptance, not lower
• A problem-first walkthrough of AI Agent, Conversation Analytics, and Real-Time Assist - with real outcomes from live deployments
• How Chorus CX and MaxContact work together as a single UCaaS and CCaaS proposition for SMB and mid-market customers
• Objection handling: four real barriers to AI adoption, answered honestly

We'll be drawing directly from the Voice of the Consumer 2026 report throughout - so you'll leave with data you can use in internal conversations and with your own customers.

Suitable for contact centre decision-makers, operations leaders, and heads of QA. Also directly relevant for MaxContact and ChorusCX partners who are having AI conversations with customers right now and want the data and language to back them up.

The session will be recorded so if you can't make the live session, register anyway and we'll send you the recording and the full resource pack within 24 hours.

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