MaxContact is a fast-growing B2B tech company helping organisations transform how they engage with customers. Our cloud-based contact centre and customer engagement platform is trusted by leading businesses across the UK to improve efficiency, enhance customer experience and drive better outcomes. We have ambitious plans for the next 12 months and are looking for a hands-on marketer to help elevate our brand and accelerate demand.
About the role
We’re looking for a highly organised, creative and results-driven Marketing Manager to join our team on a 12-month fixed term maternity cover contract. This is a varied and impactful position where you will lead our brand awareness initiatives, shape our content strategy, manage events and community-building, and support PR activity across the B2B tech landscape.
You will be responsible for creating and executing top-of-funnel campaigns that grow our audience, strengthen our market position, and fuel early-stage demand for MaxContact’s solutions. The ideal candidate is a strong all-rounder with a mix of strategic thinking and hands-on execution, and experience working across the full B2B SaaS marketing toolkit.
Key Responsibilities
Content, Brand & Thought Leadership
- Develop and execute a cohesive content strategy to support brand, awareness and demand goals.
- Create and manage top-of-funnel content including blogs, reports, whitepapers, videos, social content and customer stories.
- Ensure consistent brand messaging and tone of voice across all touchpoints.
- Work with internal subject matter experts, customers and external writers to develop insight-led content that positions MaxContact as a trusted industry voice.
Demand Generation & Campaigns
- Plan and run integrated multi-channel campaigns that drive awareness, engagement and early pipeline.
- Collaborate with digital specialists to optimise campaign performance across organic, paid and social channels.
- Analyse results, track performance and report on key metrics using HubSpot, Salesforce and Google Analytics.
Events, Webinars & Community
- Own the planning and delivery of MaxContact’s events calendar, including conferences, roundtables, webinars and customer events.
- Manage logistics, promotion, campaign follow-up and performance measurement.
- Work closely with Sales and Customer Success to maximise event impact and audience engagement.
- Support growth of our user and industry community – Afterwork - through event experiences and content amplification.
PR, Communications & Market Positioning
- Support the development of PR campaigns and media outreach in collaboration with agency partners.
- Identify opportunities for awards, commentary, speaking engagements and partnerships.
- Help shape and articulate MaxContact’s leadership position within the customer engagement and contact centre technology sector.
Internal Brand Alignment
- Work closely with our Head of People, Sales, Product and Customer Success teams to champion MaxContact’s brand narrative internally.
- Ensure colleagues understand and can confidently communicate our value proposition, strengths and differentiators by supporting the rollout of clear messaging, playbooks and brand assets.
- Help maintain consistency across all touchpoints and contribute to a strong, unified brand experience throughout the organisation.
Candidate Profile
- 5+ years’ experience in B2B marketing, ideally within SaaS or technology.
- Proven experience in content creation, campaign management and brand-building.
- Hands-on knowledge of HubSpot (Marketing Hub)
- Strong analytical skills and ability to interpret data to optimise marketing activity.
- Experience delivering webinars and events end-to-end.
- Understanding of SEO principles and working knowledge of digital channels.
- Excellent storytelling, writing and communication skills.
- Strong organisational and project management capabilities.
Characteristics
- Proactive, self-sufficient and comfortable owning multiple projects.
- Creative yet commercially minded, with a focus on outcomes.
- Collaborative team player able to work closely with Sales, Product and Customer Success.
- Adaptable, resourceful and energised by working in a fast-paced environment.
Why Join MaxContact?
At MaxContact, marketing is one of our key drivers of success. Joining our team means you’ll have the freedom and responsibility to lead content marketing & brand initiatives, supported by the right tools, partners, and investment to deliver real results. We believe in giving marketers the autonomy to do their best work, with full backing from leadership and close collaboration across Sales, Product, and Content teams.
This is a role where you’ll make a measurable impact and grow personally and professionally. You’ll gain exposure to the full commercial landscape, working directly with decision-makers and cross-functional teams, shaping both strategy and execution.
We’re a team that stays ahead of marketing trends, especially around the evolving impact of AI on marketing. We prioritise continuous learning, experimentation, and using data to guide our decisions.
If you’re looking for an environment where marketing is truly valued – and where you’ll have the space, support, and opportunity to grow – MaxContact is the place to do it.
Benefits
- Holidays – 25 days of holiday (plus bank holidays) increasing up to 30 days
- Hybrid working – two days in the Manchester office
- Flexible hours – Full time with core working hours 10 am – 4 pm
- Learning & development budget
- Enhanced Maternity & Paternity Pay
- Life Insurance (Death in Service)
- Buy and sell holidays
- Sage benefits & Cycle to work scheme
- City centre location
- Birthdays Off
- Free Onsite Gym
- Free Eye Tests
- Pension & Salary Sacrifice
- Quarterly team socials and mixed team events
- Salary sacrifice matched to pension (NI contribution)
How to Apply
Please send your CV to kayleigh.tait@maxcontact.com
How to apply
Please send your CV to kayleigh.tait@maxcontact.com