Scripting Templates to Help you Deal with Difficult Customers
A guide to writing scripts and supporting your team to help deal with difficult customers.
A guide to writing scripts and supporting your team to help deal with difficult customers.
We understand it takes time to write scripts, which is why we’ve created this guide. Download for free to discover helpful templates.
With pressures such as the cost of living crisis continuing to impact customers, it’s inevitable that contact centres will be forced to field more calls from angry, emotional and distressed customers.
Strong agent support systems, and empathetic management, are essential. Training is important. But perhaps most crucial of all is the role of technology.
Creating and adapting conversation scripts that demonstrate empathy, understanding and a real desire to help can mollify emotional customers and make life considerably easier for stretched employees.