How MaxContact makes customer engagement easier
Al the features you need for smarter customer engagement
- AI Conversation Intelligence
How MaxContact can help you get ahead in your sector
Achieve goals and targets, whatever your team’s priorities
Insights from 100 BPO Leaders on the Biggest Challenges and Boldest Opportunities Ahead in 2025
How MaxContact can help you get ahead in your sector
A community for leaders to connect and share knowledge to achieve contact centre excellence.
Insights from over 1,000 recent customer experiences revealing what truly matters in contact centre interactions.
Evaluating Speech Analytics Technology – Comprehensive Buying Guide
This guide will help you cut through the noise of AI, ensure you get the product that meets your needs, and give you confidence that you have chosen based on what matters to your business.
This guide will cover:
Key Evaluation Factors
Explore 8 crucial aspects to consider when assessing speech analytics solutions, ensuring you make an informed decision for your contact centre.
Demo Checklist
Arm yourself with essential questions to ask during product demonstrations, helping you uncover each solution’s true capabilities and limitations.
Provider Comparison Matrix
Utilise our customizable scoring system to objectively compare different providers, making it easier to identify the best fit for your needs.
Transparent Buying Process
Learn industry best practices for conducting a fair and transparent procurement process, ensuring you select the right speech analytics partner.
Who is this for?
Contact Centre Directors: Make informed decisions about AI Speech Analytics to boost revenue and enhance customer experience.
Technology Procurement Managers: Navigate the selection process confidently with our comprehensive guide to evaluating speech analytics solutions.
Quality Assurance Managers: Discover how to choose the right speech analytics tool to uncover valuable insights and improve team performance.
Compliance Officers: Learn to assess ethical AI practices and data privacy measures when selecting a speech analytics provider.
Meet Spokn AI.
MaxContact’s Speech Analytics solution for the sales and collections – understand the why behind every conversation.