Free Template: Build a Business Case for Conversation Analytics

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This business case template covers all the crucial elements needed to excite your company about unlimited insights and better performance through AI Speech Analytics.

Key sections

  • ‍ROI Calculation Framework Step-by-step methodology for calculating cost savings from automation, including agent time freed, after-hours coverage, and scalability benefits.
  • ‍Implementation Strategy Phased deployment approach that demonstrates value quickly while building toward comprehensive automation across routine interactions.

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DOWNLOAD DETaILS

This business case template covers all the crucial elements needed to excite your company about unlimited insights and better performance through AI Speech Analytics.

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Benefits of Using the Template

Demonstratable ROI

Learn how to demonstrate the potential ROI to decision-makers with our handy ROI calculator

Make improvements across the board

Discover how AI Speech Analytics can improve quality assurance, operational efficiency, and agent performance

Show bottom line impact

Understand the financial benefits, including cost savings and revenue uplift opportunities

Benchmark performance

Access industry benchmarks and performance metrics to support your case

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Who the Template is for

Contact Centre Leaders: Struggling with performance and compliance? Build a case for speech analytics to address these challenges.

Quality Assurance Leads: Enhance QA processes with data-driven insights from Spokn AI to improve agent performance.

Operations Directors: Boost efficiency and reduce costs. Learn how speech analytics streamlines contact centre processes.

Finance Executives: Justify new tech investment with clear ROI projections and financial benefits of speech analytics, made easy with our ROI calculator.

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