How MaxContact makes customer engagement easier
Al the features you need for smarter customer engagement
- AI Conversation Intelligence
How MaxContact can help you get ahead in your sector
Achieve goals and targets, whatever your team’s priorities
Insights from 100 BPO Leaders on the Biggest Challenges and Boldest Opportunities Ahead in 2025
How MaxContact can help you get ahead in your sector
A community for leaders to connect and share knowledge to achieve contact centre excellence.
Insights from over 1,000 recent customer experiences revealing what truly matters in contact centre interactions.
Analytics, AI & Optimisation
Our goal is contact centre excellence, where data-driven decision-making and intelligent automation are the keys to achieving unparalleled performance and customer satisfaction.
MaxContact’s reporting, AI, and optimisation tools allow contact centres to meet and exceed customer expectations while driving efficiency and profitability.
Never Skip A Beat With Advanced Reporting.
Visualise Business Critical Stats
With dashboards, reports and wallboards so you can see where your numbers are up to at a glance.
Track Targets
Set and see your progress towards team targets.
Quick Reports & Schedules
Business-critical information delivered to your inbox.
Custom Reports
Built around your business, as well as over 30 standard reports.
Understand Your Customers To Optimise Performance
AI Conversation Analytics
Success Intelligence analyses every call—not just a handful—so you get the full picture on team performance. No more gut feel, no more blind spots. Just AI-powered insights that help you coach smarter, sharpen your sales process, and boost results across the board.
AI Topic Analytics.
Understand the key topics driving traffic in your contact centre. Allowing you to identify trends and adapt to customers’ changing needs.
Robust Quality Control.
Easily understand which calls deserve your attention by quickly reading the call summarisation with high-level sentiment analysis.
Improve Agent Performance.
With logs of all calls and comparisons against other agents, use data to inform your training plans.
Take The ‘Work’ Out Of Workforce Planning.
Optimised Scheduling
Using drag and drop functionality, you can visualise and optimise your team scheduling in an instance. Utilise real-time data to provide accurate forecasting and planning.
Agent Self-Scheduling
Use the dedicated web portal or mobile app and empower agents to manage their shift preferences and holiday availability.
Accurate Forecasting
The multi-skill forecasting tool removes the need for spreadsheets and simplifies demand forecasting.
Real-Time Performance
View agent’s stats to quickly identify discrepancies and maintain customer service levels.
Explore All Call Centre Solutions
Customer Contact Strategies for Successful Campaigns
Adopt the right contact strategy for every single customer through the power of AI, automation, and a tonne of powerful contact centre features. Find out how MaxContact can improve your outbound communications.
Download Outbound customer engagement brochure
To find out more about MaxContact’s outbound customer engagement platform. Fill in your details below and we’ll email you a copy right away.