How MaxContact makes customer engagement easier
Al the features you need for smarter customer engagement
How MaxContact can help you get ahead in your sector
Achieve goals and targets, whatever your team’s priorities
Insights from 100 BPO Leaders on the Biggest Challenges and Boldest Opportunities Ahead in 2025
How MaxContact can help you get ahead in your sector
A community for leaders to connect and share knowledge to achieve contact centre excellence.
Insights from over 1,000 recent customer experiences revealing what truly matters in contact centre interactions.
Predictive Diallers for High Volume Contact Centres
Automate outbound dialling and boost call efficiency.
What is a Predictive Dialler?
MaxContact’s predictive dialler software helps contact centres handle high outbound volumes efficiently and compliantly. Predictive call dialling uses intelligent pacing, accurately predicting agent availability.
It dials multiple numbers at once but only connects agents when a person answers. If your objective is to minimise downtime, have more conversations, and run fast and efficient call campaigns, our predictive dialler can help.
And did you know, predictive dialling is just one of the powerful modes available in our platform. Explore our full auto dialler software and see how you can automate and refine every part of your outbound strategy.
How does predictive dialling work?
Behind the scenes, our algorithm continually analyses campaign performance and agent activity to adjust the dialling rate in real time. So if no agents are available to take the call, the system slows down to prevent dropped or abandoned calls, keeping you fully Ofcom-compliant while maintaining speed and performance.
Benefits of a Predictive Dialler
Spend less time dialling, more time talking to contacts
| Automate outbound calls and eliminate manual dialling. Connect agents only when a live person answers to reduce wait time and increase talk time. This often leads to more sales or higher debt collection rates. |
Built-in compliance, even during peak activity
| Our predictive diallers stay within Ofcom regulations using pacing controls, silent call protection, and real-time dial rate adjustments. Even during peak activity. |
Handle high-volume call data and scale compliantly
Boost agent productivity by filtering out voicemails. Only live calls are routed to your team, reducing idle wait time and improving engagement rates.
No time wasted on voicemails
| Boost agent productivity by filtering out voicemails. Our dialler only connects answered calls to your team, reducing idle wait time and improving engagement rates and customer experience. |
Who uses a Predictive Dialler
The technology is most often used in sales, telemarketing, and market research, where contact centres operate with relatively large teams and multiple calls. This is because predictive dialler systems require data from multiple agents to make their predictions.
It can quickly and efficiently work through large datasets, making sure leads are contacted while they’re still warm. Predictive dialling is about making every call count, and ensuring live agents are always doing what they do best – talking to customers and leads.
Why Choose MaxContact for Predictive Dialling?
UK Based Support
From setup to optimisation, our team works as an extension of yours. With a satisfaction rating of 97%+, we help you get the most from your predictive dialler.
Custom Fit Solutions
No two outbound campaigns are the same. Our in-house developers can tailor dialling workflows and integrations to suit your specific campaign goals.
Secure, Trusted and Compliant
Hosted on Microsoft Azure, MaxContact provides the reliability, speed, and security needed for high-volume outbound dialling with full data protection.
Evolving Software Features
We tailor our software to meet your business requirements throughout the setup process and your contract lifetime. Over 50% of our feature updates are customer-requested, ensuring our software evolves with your business.
Want to know more?
Download our outbound customer engagement brochure to find out more about what we do and how we can help your business.
Download Outbound customer engagement brochure
To find out more about MaxContact’s outbound customer engagement platform. Fill in your details below and we’ll email you a copy right away.
Predictive Dialler FAQs
Is predictive dialling suitable for regulated industries?
Yes. MaxContact’s dialler includes built-in compliance tools like pacing controls, silent call protection, and real-time dial rate adjustment. These features help you meet Ofcom and FCA standards, making it suitable for regulated sectors such as financial services and debt collections.
How does predictive dialling improve agent performance?
Predictive diallers only connect agents to live calls and filter out voicemails with Answer Machine Detection and dropped connections. This reduces idle time and manual tasks and lets agents focus on having more meaningful conversations, improving productivity, morale, and campaign results.
When should I use predictive dialling over other dialler modes?
When speed and efficiency are the priority, predictive dialling is a great option. It is aligned with high-volume outbound campaigns, such as telesales, debt recovery and lead generation. For smaller teams or more personalised outreach, progressive or preview modes may be a better fit.
What are the different dialling methods?
Progressive dialling
- Instant and automatic dialling
- Only dials a number when a team member is ready for the call
- Perfect for working through current customer campaigns
Preview dialling
- Automatic dialling but with preparation time for your teams
- The system shares the contact information before each call, giving the team time to get up to speed before each call is connected
- Ideal for complicated calls or B2B campaigns, as the pause helps the team prepare for the call
Ready to evolve your communications?
Request a free-of-charge demo of our predictive dialler and outbound engagement software by clicking the button below.