How MaxContact makes customer engagement easier
Al the features you need for smarter customer engagement
How MaxContact can help you get ahead in your sector
Achieve goals and targets, whatever your team’s priorities
Insights from 100 BPO Leaders on the Biggest Challenges and Boldest Opportunities Ahead in 2025
How MaxContact can help you get ahead in your sector
A community for leaders to connect and share knowledge to achieve contact centre excellence.
Insights from over 1,000 recent customer experiences revealing what truly matters in contact centre interactions.
Progressive Dialler Software for Better Conversations
Reduce dropped calls with our outbound progressive dialler
What is a Progressive Dialler?
Progressive dialling is a part of our outbound auto dialler software where the system places the next call only when an agent is available. This ensures that someone is always ready to speak to the customer if they answer, reducing the risk of dropped or silent calls.
How Does Progressive Dialling Work?
When an agent finishes a call and marks themselves as available, the dialler automatically selects the next contact and places the call. Calls are only made when agents are ready, creating a steady flow without overwhelming your team. This helps maintain momentum without the pressure or idle time of manual dialling.
Benefits of Outbound Progressive Diallers
Instant, automatic dialling
| Once your data is uploaded and agents are available, the progressive dialler automatically places the next call, keeping things moving without manual input. |
Place calls only when agents are ready
| Unlike predictive diallers, progressive dialling ensures contacts are only called when an agent is free, improving call quality and reducing the risk of dropped calls. |
A smarter alternative to manual dialling
| Progressive diallers are ideal for teams that know their data and want to increase efficiency; covering more ground without dialling numbers by hand. |
Improved conversion rates and customer experience
| With fewer abandoned calls and smoother pacing, agents can spend more time in meaningful conversations. This drives better outcomes and stronger customer satisfaction. |
Who Uses a Progressive Dialler?
A progressive dialler is an ideal dialling mode for outbound campaigns where quality is the priority rather than speed. It’s often used in:
- Targeted sales campaigns involving higher-value products or services
- Customer service or after-sales teams that need a smoother call flow and time between interactions
- Operations teams working with smaller, more focused data sets, where having an agent ready for every answered call is essential
If you’re looking for a more controlled and efficient approach to outbound calling, progressive dialler software balances automation and agent readiness without compromising on customer experience.
Why Choose MaxContact for Progressive Dialling?
UK Based Support
From setup to optimisation, our team works as an extension of yours. With a satisfaction rating of 97%+, we help you get the most from your predictive dialler.
Custom Fit Solutions
No two outbound campaigns are the same. Our in-house developers can tailor dialling workflows and integrations to suit your specific campaign goals.
Secure, Trusted and Compliant
Hosted on Microsoft Azure, MaxContact provides the reliability, speed, and security needed for high-volume outbound dialling with full data protection.
Evolving Software Features
We tailor our software to meet your business requirements throughout the setup process and your contract lifetime. Over 50% of our feature updates are customer-requested, ensuring our software evolves with your business.
Want to know more?
Download our outbound customer engagement brochure to find out more about what we do and how we can help your business.
Download Outbound customer engagement brochure
To find out more about MaxContact’s outbound customer engagement platform. Fill in your details below and we’ll email you a copy right away.
Progressive Dialler FAQs
How is a progressive dialler different from a predictive dialler?
A progressive dialler only places one call at a time, unlike predictive diallers, which dial multiple numbers in advance. Progressive dialling only places a call after an agent finishes the previous call and is ready, giving them more control and minimising compliance risks.
When should progressive dialling be used in call campaigns?
Progressive diallers work well for targeted sales, account management, and customer support campaigns. When conversations demand a more personalised approach or deeper customer knowledge, progressive diallers enable a more controlled pace.
Can a progressive dialler integrate with my CRM?
Yes. MaxContact’s outbound progressive dialler can integrate with popular CRM systems, giving your agents access to real-time customer data and streamlined call workflows.
What are the different dialling methods?
Progressive dialling
- Instant and automatic dialling
- Only dials a number when a team member is ready for the call
- Perfect for working through current customer campaigns
Preview dialling
- Automatic dialling but with preparation time for your teams
- The system shares the contact information before each call, giving the team time to get up to speed before each call is connected
- Ideal for complicated calls or B2B campaigns, as the pause helps the team prepare for the call
Ready to evolve your communications?
Request a free-of-charge demo of our predictive dialler and outbound engagement software by clicking the button below.