How MaxContact makes customer engagement easier
Al the features you need for smarter customer engagement
How MaxContact can help you get ahead in your sector
Achieve goals and targets, whatever your team’s priorities
Insights from 100 BPO Leaders on the Biggest Challenges and Boldest Opportunities Ahead in 2025
How MaxContact can help you get ahead in your sector
A community for leaders to connect and share knowledge to achieve contact centre excellence.
Insights from over 1,000 recent customer experiences revealing what truly matters in contact centre interactions.
Conversations that convert. Performance that scales.
MaxContact's AI-powered outbound solution helps your contact centre reach more customers, faster. Drive revenue, reduce churn, and stay compliant.
Built for High-Performing Revenue Generating Teams.
For Sales and Collections Teams
MaxContact helps your team reach the right people, faster. Automated dialling, smart targeting and real-time performance coaching puts a stop to contact “cherry picking” and maximises agent productivity.
Intelligent Targeting
Boost contact rates with prioritisation that ensures your team reaches the right people, at the right time.
Real-Time Coaching
Turn every call into a teachable moment with in-call coaching that help reps convert more.
Success Intelligence
Identify trends in objections and agent responses to personalise coaching and replicate what works.
Take a Tour
Navigate through our interactive demo to get a feel for our platform.
If you would prefer a tailored walkthrough with one of our solution architects, you can book a meeting
Scale Without Compromise.
For High-Volume Operations
Handle higher inbound and outbound volumes with less manual effort, using our AI Agent. Automate repetitive work, free up team time, and scale your operations without growing headcount or sacrificing compliance.
AI Call Summaries
Reduce wrap time and lower cost-to-serve with automated summaries that free agents to move to the next call faster.
Quality at Scale
Gain visibility into sentiment, soft skills, and adherence — without listening to every call.
Automation Workflows
Automation that connects your stack and cuts the busywork — so agents focus on outcomes, not admin.
“The Most Stable, Reliable Outbound Dialler We’ve Ever Used”
Find out how insurance specialists, Compare My Insurance, has increased contact rates and boosted efficiencies since using MaxContact’s outbound dialler.
CX That Drives Retention and Revenue.
For Customer Experience and Retention Teams
Every outbound touchpoint is a chance to reinforce value and build loyalty. MaxContact enables personalised, compliant multi-channel outreach — helping you retain more customers and reduce churn.
AI Agents & Summaries
Create more personal, seamless experiences with AI that supports agents post call and automates high-volume, common tasks.
AI Speech Analytics
Identify key call drivers and surface coaching opportunities to improve agent performance and customer experience.
Measure What Matters
Spot churn signals early and improve retention KPIs with real-time reporting, dashboards and wallboards.
Trusted by Leading Contact Centres
“We’ve cut idle time by 40% while improving agent performance. MaxContact delivers.”
“Our outbound conversions jumped 25% in the first 3 months.”
reduction in idle time
uplift in conversion rates
compliance SLA
Secure as Standard
PCI Compliant, ISO 9001 & ISO/IEC27001 Accredited to Ensure Security.
Roles and Permissions
To control who sees what on the system with simple role assignment. Customise all permissions to create multiple bespoke roles for your business.
PCI-DSS Agent SafePay
Feature allows agents to take payments without viewing or hearing the card digits of the customer. The customer will use DTMF tones via their keypad to transmit the card number, expiry and CVV.
Built to Integrate. Ready to Scale.
Connect with your existing systems through a secure, compliant architecture built for both off-the-shelf and custom integrations — so your data flows seamlessly.
