How MaxContact makes customer engagement easier
Al the features you need for smarter customer engagement
- AI Conversation Intelligence
How MaxContact can help you get ahead in your sector
Achieve goals and targets, whatever your team’s priorities
Insights from 100 BPO Leaders on the Biggest Challenges and Boldest Opportunities Ahead in 2025
How MaxContact can help you get ahead in your sector
A community for leaders to connect and share knowledge to achieve contact centre excellence.
Insights from over 1,000 recent customer experiences revealing what truly matters in contact centre interactions.
Outbound Customer Engagement
Simplify your call centre operations and boost productivity with our outbound software
Easily prioritise data for better campaign performance
Integrate with existing CRM or Debt Collection software
Increase team efficiency with automated dialling
Supercharge sales and debt collection rates
Boost contact and conversion rates with AI and automation
Increase Success Rates With Advanced Outbound Dialling.
Predictive, Progressive & Preview Dialling
Our trio of quick-dialling capabilities combined with our un-droppable algorithm and answer machine detection are the foundations for successful campaigns.
Contact Prioritisation
Puts those important calls at the top of your list using custom data fetching on your leads.
Successful Scripting
Made easy, with drag-and-drop functionality.
Compliant Payments
Take payments quickly and securely with PCI-DSS.
Outbound Skill-Based Routing
Match the most proficient agent with a contact based on matching skills – meaning better close rates for your outbound calls.
Outbound Engagement That Delivers
Improve Efficiency Without Compromising on Quality.
Agent Quality Assurance
Live monitoring, coaching, whispering and barge functionality, plus unlimited recording, allows you to provide continued support for your team when they need it.
Fast & Relevant Answers
Use canned responses to answer customers quickly.
Quick Post-Call Actions
Allow your agents to complete a call and move on swiftly.
Robust Quality Control
Easily understand which calls deserve your attention by quickly reading the call summarisation with high-level sentiment analysis
“The Most Stable, Reliable Outbound Dialler We’ve Ever Used”
Find out how insurance specialists, Compare My Insurance, has increased contact rates and boosted efficiencies since using MaxContact’s outbound dialler.
Decision-Driving Data,
At The Click Of A Button.
Visualise Key Data
With dashboards, reports and wallboards. See those targets being hit and analyse data to improve efficiencies.
Set Targets
For your teams to track and report against.
Quick Reports & Schedules
Business-critical information delivered to your inbox.
Custom Reports
Built around your business, as well as over 30 standard reports.
Dial. Speak. Disposition. Repeat.
Let your agents deal with your customers, not your dialler.
Designed with agents, for agents – it’s intuitive and functional for more speed and improved accuracy.
Contact Hub removes distractions so your agents can focus on what matters.
Secure as Standard
PCI Compliant, ISO 9001 & ISO/IEC27001 Accredited to Ensure Security.
Roles and Permissions
To control who sees what on the system with simple role assignment. Customise all permissions to create multiple bespoke roles for your business.
PCI-DSS Agent SafePay
Feature allows agents to take payments without viewing or hearing the card digits of the customer. The customer will use DTMF tones via their keypad to transmit the card number, expiry and CVV.
Seamless Integrations
Robust, secure, and compliant integration architecture ensures effortless data flow and connectivity, supporting both standard and custom integrations for seamless growth.
Experience MaxContact
Request a Customised Demo
- 30-minute no pressure discussion
- See how our solution can work for you
- Speak with a contact centre expert
- See all the features suitable for your goals
Explore All Call Centre Solutions
Customer Contact Strategies for Successful Campaigns
Adopt the right contact strategy for every single customer through the power of AI, automation, and a tonne of powerful contact centre features. Find out how MaxContact can improve your outbound communications.
Download Outbound customer engagement brochure
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