Spokn AI

AI Speech Analytics to understand the 'why' behind every call

Use Cases

Achieve goals and targets, whatever your team’s priorities

- Debt Resolution

- Customer Service

- Sales

- Customer Experience

- Support

- Employee Experience

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About

We keep you in control across your whole contact centre ecosystem.

- Getting started

- Integrations

- Business Continuity

- Work from anywhere

- Security & Compliance

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About Us

Read our story so far and how we do things differently.

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A community for leaders to connect and share knowledge to achieve contact centre excellence.

Benchmark Report

Benchmark your contact centre performance against key KPIs, based on data from 500 contact centre leaders.

Resources > Customer Stories

Customer stories

Find out how our innovative partners work with MaxContact to improve customer engagement and grow their businesses.

STA International

Leading debt collection agency, STA International, has more than 65 years’ experience in UK and international debt recovery, credit control and tracing. MaxContact work with them to support the performance of their contact centre, including increasing contact rates and boosting productivity.

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APJ Solicitors

APJ Solicitors is a leading financial mis-selling specialist, handling cases in mis-sold pensions, insurance premiums or investment schemes. MaxContact partnered with APJ Solicitors to increase efficiency and productivity of their teams, who operate in multiple locations.

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Firstsource’s bespoke stable solution

Firstsource is a leading provider of business process solutions to more than 100 global businesses across varied industry sectors in the US, UK, Philippines and

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Utilita’s secure growth solution

Utilita is a leading UK provider of smart, pay-as-you-go energy. They boast a customer base exceeding half a million and growing. Utilita uses MaxContact to support

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Why you should work with us

Simple to get started

Whether it’s licensing, pricing or set-up, we’ll make it easy.

Built for you

100% UK-based support team. 97% customer satisfaction rating. Feel supported at every step.

Supported

100% UK-based support team. 97% customer satisfaction rating. Feel supported at every step.

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