Omnichannel

All your communication channels in one place

Outbound

Reach more people and Improve efficiency of outbound communication teams

Inbound

Serve customers faster and more efficiently

Analytics and Optimisation

Make better decisions and optimise your workforce

Features

Ready to evolve your communications?

Book demo

Industries

BPO Industries

A platform tailored to you, to help you win and retain business

Communications

Make omnichannel easy for your teams

Financial Services

Secure communications and payment solutions

Utilities

Drive efficiency with automation and omnichannel

Retail

Deliver outstanding customer service with ease

Use Cases

Debt Resolution

Reach the right people at the right time

Customer Service

All customer queries in one platform

Sales

Reach more people and make selling straightforward

Customer Experience

Re-energise your CX strategy

Support

The tools to deliver the best experience

Employee Experience

Increase staff happiness and productivity

Getting started

With a team of experts behind you, everything is easy

UCaaS

Flexible UCaaS solutions for your entire business

Integrations

Bring your software stack together

Work from anywhere

Full functionality, security and visibility built in

Business Continuity

Keep the show on the road

Security & Compliance

Security you can trust

On-demand demo

On demand video

We've summarised MaxContact's powerful features and functionality into 3-minutes viewing

Blog & Insights

We’re making smart conversations happen

Webinars & Events

Check for upcoming events or watch sessions on demand

Brochures & Research

Read the latest resources and industry insights

Customer Stories

What clients say about working with MaxContact

On-demand Demo

How MaxContact can help your business

About Us

Us, our team and how we do things differently

Featured

Resources > Customer Stories > STA International

STA International

Leading debt collection agency, STA International, has more than 65 years’ experience in UK and international debt recovery, credit control and tracing. MaxContact work with them to support the performance of their contact centre, including increasing contact rates and boosting productivity.

Since implementing MaxContact, STA International has:

10%

Increased contact rates by 10%

Make outbound easier

Seen a year-on-year reduction in call abandon rates

6%

Increased team productivity by 6%

The challenge

Specialising in amicable B2B, B2C and student debt collection, STA International required a reliable contact centre solution to support their collection process. The smooth running of the contact centre and maximising as many contacts as possible, all while remaining compliant are key requirements for the business.

The solution

Since partnering with MaxContact, STA International has seen a big improvement in performance. Having the combined functionality of both predictive and progressive dialling has increased contact rates from 7.5% to 18%, which in turn has had a positive impact on success rates.

MaxContact’s user friendly reporting suite has enabled STA International to gain additional information at the click of a button, which helps them to identify and focus on key areas to improve business performance. With compliance being key to debt collection agencies, MaxContact’s undroppable algorithm gives STA International the reassurance to know they’ll never breach call abandonment rate regulations.

The ease of use and lack of complexity with the product’s user interface is a key plus point for the team at STA International. They find the management dashboard easy to use, enabling them to track and measure key areas quickly, preventing any delays on being reactive.

As well as valuing MaxContact’s powerful solution, the team at STA International appreciate the support and partnership approach they receive from MaxContact, and feel it gives them the comfort to know any issues will always be resolved promptly.

Want to hear more from our clients?

Customer Stories