All your communication channels in one place
Reach more people and Improve efficiency of outbound communication teams
Serve customers faster and more efficiently
Make better decisions and optimise your workforce
Ready to evolve your communications?
A platform tailored to you, to help you win and retain business
Make omnichannel easy for your teams
Secure communications and payment solutions
Drive efficiency with automation and omnichannel
Deliver outstanding customer service with ease
Reach the right people at the right time
All customer queries in one platform
Reach more people and make selling straightforward
Re-energise your CX strategy
The tools to deliver the best experience
Increase staff happiness and productivity
With a team of experts behind you, everything is easy
Flexible UCaaS solutions for your entire business
Bring your software stack together
Full functionality, security and visibility built in
Keep the show on the road
Security you can trust
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MaxContact for contact centre outsourcers
Your secret to winning new clients
A powerful customer engagement tool that easily adapts to your clients’ needs. And a partner who will help you win new business, provide exceptional service and increase your efficiencies.
Unique features, designed specifically for BPOs
Scale up and down when you need to flex
Over 20 years experience working with the sector
How MaxContact
Supports BPOs
Your partner in the know
Our long experience of working with BPOs means we know the challenges you face. We’ll work with you on RFPs, offer scalable solutions, and help you hit tight deadlines. Custom development is also available for truly bespoke services.
Flexible & supported
We offer tools to increase your team’s productivity and flexible licensing so you can quickly adapt to your client’s changing needs. And, with UK-based support (rated highly by our customers – 96% CSAT rating) and 99.999% uptime, you always know we’ll be there when you need us.
Effortless omnichannel engagement
MaxContact lets you seamlessly pick up any conversation across any channel. Your clients’ customers can interact the way they want, and have the same excellent experience across voice, SMS, email, webchat, WhatsApp or social. In addition, teams can see a full history of customer interactions in one easy-to-use platform.
Monitor, review, refine
Feed back to your team on a regular basis and drive continual improvement. Build dashboards to display client KPIs and track your performance against them. Share dashboards with clients for complete transparency.
Work from anywhere
MaxContact is fully cloud-based so your teams can work flexibly from the office, their homes or wherever they want. Teams can be located anywhere in the world, so you can recruit from the widest possible talent pool.
Fully compliant
As regulations become tighter, the cost of delivering compliant services increases. But with MaxContact you’re covered – our undroppable progressive and predictive algorithms help you work efficiently and compliantly.
Solutions that work hard for you
We have such a strong working relationship with MaxContact, they are always there should we need anything. They are our preferred supplier having, over four years, used more than five other solutions.
Why you should work with us
Simple to get started
Whether it’s licensing, pricing or set-up, we’ll make it easy.
Built for you
We don’t do one size fits all, which is why we work with you to design a solution that fits your needs.
Supported
100% UK-based support team. 97% customer satisfaction rating. Feel supported at every step.
Features that deliver
To see how MaxContact’s engagement centre platform can connect communications for your business, request your customised demo today.
Book a demo
For a bespoke demo of MaxContact’s platform and how it can help you reach the right customer, at the right time.
Simply, fill in your details below and our team will be in touch.
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