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A powerful customer engagement tool that easily adapts to your clients’ needs. And a partner who will help you win new business, provide exceptional service and increase your efficiencies.
Our long experience of working with BPOs means we know the challenges you face. We’ll work with you on RFPs, offer scalable solutions, and help you hit tight deadlines. Custom development is also available for truly bespoke services.
We offer tools to increase your team’s productivity and flexible licensing so you can quickly adapt to your client’s changing needs. And, with UK-based support (rated highly by our customers – 96% CSAT rating) and 99.999% uptime, you always know we’ll be there when you need us.
MaxContact lets you seamlessly pick up any conversation across any channel. Your clients’ customers can interact the way they want, and have the same excellent experience across voice, SMS, email, webchat, WhatsApp or social. In addition, teams can see a full history of customer interactions in one easy-to-use platform.
Feed back to your team on a regular basis and drive continual improvement. Build dashboards to display client KPIs and track your performance against them. Share dashboards with clients for complete transparency.
MaxContact is fully cloud-based so your teams can work flexibly from the office, their homes or wherever they want. Teams can be located anywhere in the world, so you can recruit from the widest possible talent pool.
As regulations become tighter, the cost of delivering compliant services increases. But with MaxContact you’re covered – our undroppable progressive and predictive algorithms help you work efficiently and compliantly.
We have such a strong working relationship with MaxContact, they are always there should we need anything. They are our preferred supplier having, over four years, used more than five other solutions.
Simple to get started
Whether it’s licensing, pricing or set-up, we’ll make it easy.
Built for you
We don’t do one size fits all, which is why we work with you to design a solution that fits your needs.
100% UK-based support team. 97% customer satisfaction rating. Feel supported at every step.