4.9★ on G2 reviews

4.7★ on Capterra reviews

Contact Centre Software Solutions for CUSTOMER Teams

Cloud contact centre software built for midsized UK sales, debt collection, customer service and BPO teams. Meet rising customer demand without scaling headcount.

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A flexible all-in-one platform that scales with your business

Disconnected, inefficient systems hold contact centres back and make KPIs harder to hit, whether that’s on-premise hardware that is difficult to upgrade, click-to-call and manual dialling with no real contact strategy or call routing, or a platform that lacks omnichannel or AI capability. 

MaxContact’s cloud-based contact centre software (CCaaS) lets agents manage outbound dialling, inbound queries and omnichannel communications from a single platform, with AI automation and conversation analytics built in.

Agents get the tools and context to engage customers with confidence across Voice, Email, SMS, WhatsApp, Facebook Messenger and Web Chat while managers get full visibility of performance and compliance.

With the flexibility to increase seats and features to suit your business as it scales, you can engage more customers and grow revenue without complex integration requirements.

Everything you need to run a smarter contact centre

Disconnected channels mean repeated conversations and frustrated customers. MaxContact connects every interaction across inbound, outbound, blended and omnichannel through one platform.

Drive performance, productivity and compliance through data insight

Manual QA only scratches the surface and leaves actionable insight from interactions undiscovered. MaxContact's AI-powered conversation intelligence tracks and evaluates every customer interaction, uncovering top-performer behaviours and compliance risks, without the manual legwork.

Conversation Analytics

Transcribes and analyses 100% of customer interactions automatically, surfacing sentiment, compliance risk and the objection handling techniques your top performers use.

Auto QA

Replaces the 5% manual coverage most QA teams achieve by scoring 100% of conversations against your own customised scorecards.

Agent Wrap-Up Summary

Cuts admin time for agents and generates structured, CRM-ready call notes at wrap.

Cut repetitive queries with AI automation

When agents are stuck dealing with high-volume routine queries, there is less time to spend dealing with complex enquiries. MaxContact's AI automation handles the routine work instead, freeing your team to focus on the conversations that need a human touch.

AI Agent

Resolves FAQs, account queries and routine requests across voice and every digital channel, escalating more nuanced issues to human agents.

AI Chatbot

Deflects up to 70% of repetitive queries 24/7 and hands off complex conversations to agents without losing key context from the conversations.

Industries we work with

MaxContact supports contact centres across regulated and high-volume sectors, from BPOs running multiple client campaigns to financial services and debt collection teams working within FCA, Ofcom and TPS compliance. 

It's also built for public sector organisations managing citizen services, alongside insurance, utilities, and tech & telecoms.

Why Choose MaxContact

One Platform, Real Results.

96%
Customer satisfaction (UK-based support)
500+
Deployments
97%
Support tickets resolved within SLA.
99.99%
Platform uptime
Simple integration

Integration with IT systems

MaxContact integrates seamlessly with your existing CRM, telephony, and business systems. Our platform works alongside your current infrastructure, ensuring smooth implementation and maximum value from day one.

See integration list

What our customers say

Case Study
{READ TIME TEXT}
AI-powered conversation analytics for Honey Group

We spoke to call centre manager Karl Burke to learn more about how Conversation Analytics by MaxContact has been the right partner for the next level of The Honey Group’s evolution.

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Who:

  • Honey Group, an estate planning and legal services company
  • Contact centre with 40+ staff
  • Booking appointments for 90+ active sales consultants

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What:

  • Needed to improve call outcomes, agent performance, and compliance monitoring
  • Wanted to review all calls without the need to dramatically increase the size of the Quality Control team
  • Wanted to enhance call success conversion rates and provide better insights for training and development

‍

Outcome:

  • Implemented Conversation Analytics by MaxContact for speech analytics and call transcription
  • Gained valuable insights into agent performance and call topics
  • Improved ability to identify training needs and optimise call centre operations
  • Gained ability to review 100% of conversations automatically

‍

Case Study
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How ICX Streamlined QA Processes with Conversation Analytics

ICX has transformed its approach to quality monitoring and compliance with MaxContact’s Speech Analytics solution.

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ICX, a prominent player in the automotive industry, has transformed its approach to quality monitoring and compliance with MaxContact’s Speech Analytics solution. Within months of implementation, the team has achieved significant efficiency gains while improving their ability to monitor compliance at scale. The solution has enabled ICX to move away from fully manual, time-intensive call reviews. Conversation Analytics intelligently identifying calls that are more likely to require attention - allowing quality assessors to prioritise reviews and focus on strategic improvements instead of sifting through every interaction.

Case Study
{READ TIME TEXT}
Protector Insurance: Better Visibility, Stronger Performance

Find out how Protector Insurance used MaxContact to improve reporting, monitoring and service levels — achieving 99% of calls answered within 20 seconds.

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Protector is a growing insurance organisation operating across three core lines: liability, property, and motor fleet. With more than 200 UK-based employees and continued monthly onboarding, the business is expanding steadily across the UK and Europe, with offices in Manchester, London, Birmingham, the Nordic countries, and Paris.

Its UK phone operations is centred around claims handling teams based primarily in Manchester, where the teams manage large volumes of inbound and outbound calls each day. Team leaders support claim handlers through coaching, performance management, and service level oversight.

As the business grew, Protector needed a customer engagement solution that offered greater flexibility, stronger reporting, and more usable functionality than its previous provider. MaxContact now supports that operation with improved data access, real-time dashboards, and emerging AI adoption that are helping shape the next stage of development.

View  More

READY TO ENGAGE
SMARTER?

See how MaxContact brings outbound, inbound, omnichannel and AI together in one platform, so your team can handle more conversations, stay compliant and grow without adding headcount.

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Contact Centre Software FAQs

Get answers to common questions about MaxContact's contact centre platform and how it can support your team.

What is cloud contact centre software?

Cloud contact centre software runs on hosted infrastructure instead of on-site hardware, and brings voice, email, chat and messaging into one platform without the upfront cost or maintenance of hardware or legacy systems. Read our full guide to cloud contact centre software →

Is MaxContact's contact centre software available as standalone products?

Yes. MaxContact's contact centre solution can be deployed as a fully integrated platform or as standalone products. Conversation Analytics, Auto QA, PCI Payments, Workforce Management and Unified Comms can each be added individually depending on what your team needs. See all packages →

How much does MaxContact's platform cost?

MaxContact's contact centre platform is priced around your team size and the features you need, with flexible monthly or annual contracts. Get in touch for a customised quote based on your specific requirements.

How long does it take to implement MaxContact's cloud contact centre software?

Most implementations of our software take a few weeks, including training. Our project team handles setup, configuration and testing while your team continues business as usual.

Does MaxContact integrate with our existing CRM and telephony systems?

Yes, MaxContact integrates with all leading CRM platforms and telephony providers, including Salesforce, HubSpot and Zoho. Our integration team typically completes setup within 2-4 weeks.

What size of team is MaxContact's platform built for?

MaxContact's contact centre platform is built for teams of 10 or more agents, from growing sales and service teams to large BPOs, and scales with you as you grow rather than requiring a rebuild.