APJ Solicitors is a leading financial mis-selling specialist, handling cases in mis-sold pensions, insurance premiums or investment schemes. MaxContact partnered with APJ Solicitors to increase efficiency and productivity of their teams, who operate in multiple locations.
APJ Solicitors were looking for a contact centre solution that could increase call volume, seamlessly manage multiple communication channels and boost their team’s efficiency. They were previously using a VOIP phone system, but this no longer met the growing business’ needs, as the team were working from time-consuming spreadsheets and abandoning a large amount of calls. MaxContact were onboarded to support their business growth and improve team efficiencies with our omnichannel customer engagement software.
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MaxContact’s platform allowed APJ Solicitors to increase call volume by 110% within the first year of onboarding. Since the beginning of the partnership, their business processes and efficiencies have improved, resulting in a 5x productivity boost vs their previous solution. Month on month they continue to break their abandoned call percentage rate, a hugely important factor for a client facing company.
The use of MaxContact’s omnichannel solution has allowed APJ Solicitors to open up new ways of communicating with customers, which was a key requirement for the business.
The team at APJ Solicitors value MaxContact’s easy to use product interface, which they say has been a key factor in boosting their team’s efficiency. As well as this, the outstanding support they have received and constant refresh and introduction of new features has been a highlight of the partnership.
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const $progress = document.getElementById('progress-bar');
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const navHeight = nav ? nav.getBoundingClientRect().height : 0;
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totalText += text + ' ';
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let maxBottom = -Infinity;
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window.addEventListener('resize', () => { measure(); onScroll(); });
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const slugCounts = {};
const slugify = (str) => {
const base = (str || '')
.trim()
.toLowerCase()
.normalize('NFD').replace(/[\u0300-\u036f]/g, '') // remove diacritics
.replace(/[^a-z0-9\s-]/g, '')
.replace(/\s+/g, '-')
.replace(/-+/g, '-');
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a.className = 'content_link';
a.dataset.target = h.id;
a.setAttribute('aria-label', h.textContent || `Section ${idx+1}`);
const p = document.createElement('p');
p.className = 'text-size-small';
p.textContent = h.textContent || `Section ${idx+1}`;
a.appendChild(p);
toc.appendChild(a);
});
// Offset for fixed navs - with extra spacing for visibility
const getOffset = () => {
const nav = document.querySelector('.navbar, .w-nav, [data-nav]');
const navHeight = nav ? nav.getBoundingClientRect().height : 0;
// Add 30px buffer to ensure heading is clearly visible below fixed navbar
return navHeight + 30;
};
toc.addEventListener('click', (e) => {
const link = e.target.closest('a.content_link[href^="#"]');
if (!link) return;
e.preventDefault();
e.stopPropagation(); // Stop other event listeners
const id = link.getAttribute('href').slice(1);
const target = document.getElementById(id);
if (!target) return;
const targetTop = target.getBoundingClientRect().top + window.scrollY;
const finalY = targetTop - 150;
// Use only smooth scroll
window.scrollTo({ top: finalY, behavior: 'smooth' });
history.replaceState(null, '', `#${id}`);
});
})();
