Spokn AI

AI Speech Analytics to understand the 'why' behind every call

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Mastering CLI Compliance: Navigating Ofcom Regulations

Mastering CLI Compliance: Navigating Ofcom Regulations

Did you know that 34% of small business owners in the UK remain unaware of the regulations enforced by Ofcom? It is crucial for businesses to ensure they understand and comply with the regulations established by Ofcom. Failing to comply with these regulations can result in serious consequences, including hefty fines and reputational damage. For...

AI

16 Apr 2024

Debunking the Top AI Myths in the Contact Centre Industry

As artificial intelligence (AI) disrupts industries at a breakneck pace, the contact centre industry hasn’t been immune to a fog of misconceptions and myths clouding its true capabilities and limitations. We tackled these misconceptions head-on during our webinar titled “Top things you really need to know about AI in the contact centre,” where industry experts...

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