Spokn AI

AI Speech Analytics to understand the 'why' behind every call

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AI

26 Nov 2024

Using AI Speech Analytics for Quality Assurance (QA) in Contact Centres

If you work in a contact centre, you know quality assurance (QA) can often feel like a box-ticking exercise. Yet, QA is the backbone of exceptional customer service, agent development and operational efficiency. The challenge? Many QA processes are time-consuming, resource-intensive and limited in the insights they provide. What if your QA process could do...

Outbound

13 Sep 2024

Unlocking the DNA of Sales Success: How Our AI Identifies and Analyses Sales Objections to Drive Successful Outcomes

B2C phone sales demands quick thinking, emotional intelligence, and deep product knowledge. Top performers are rare, they’re hard to find and harder to retain. But what if we could rewrite the narrative? Imagine transforming any motivated individual into a sales powerhouse, regardless of their initial abilities. This isn’t about finding the perfect candidate—it’s about enhancing...

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