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We've summarised MaxContact's powerful features and functionality into 3-minutes viewing

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Product

Omnichannel

All your communication channels in one place

Outbound

Reach more people and Improve efficiency of outbound communication teams

Inbound

Serve customers faster and more efficiently

Analytics and Optimisation

Make better decisions and optimise your workforce

Ready to evolve your communications?

Secure Payment Manager

A platform tailored to you, to help you win and retain business

Communications

Make omnichannel easy for your teams

Financial Services

Secure communications and payment solutions

Utilities

Drive efficiency with automation and omnichannel

Retail

Deliver outstanding customer service with ease

Use Cases

Debt Resolution

Reach the right people at the right time

Customer Service

All customer queries in one platform

Sales

Reach more people and make selling straightforward

Customer Experience

Re-energise your CX strategy

Support

The tools to deliver the best experience

Employee Experience

Increase staff happiness and productivity

Platform

Getting started

With a team of experts behind you, everything is easy

UCaaS

Flexible UCaaS solutions for your entire business

Integrations

Bring your software stack together

Work from anywhere

Full functionality, security and visibility built in

Business Continuity

Keep the show on the road

Security & Compliance

Security you can trust

On-demand demo

We've summarised MaxContact's powerful features and functionality into 3-minutes viewing

Resources

Blog & Insights

The latest contact centre technology news and insights

Webinars & Events

Check for upcoming events or watch sessions on demand

Brochures & Research

Read the latest resources and industry insights

Customer Stories

What clients say about working with MaxContact

On-demand Demo

How MaxContact can help your business

About Us

Us, our team and how we do things differently

Featured

Research

A practical guide to supporting vulnerable customers

Learn more

Podcast

Opening up the conversation on Contact Centres and CX with Industry Leaders and Experts.

Learn more

Industry Insights

Blog & Insights

Read the latest on making smart conversations happen.

Categories:

Dialler

24 May 2023

Which dialling mode is right for your call centre campaign: predictive, progressive or preview?

Which is the best dialling mode? There isn’t a simple answer, because it depends on the use case. The right dialling mode is the one that best meets the requirements of a particular campaign or customer demographic. A dialler is simply a piece of software that automatically places calls to customers, but it can do...

Analytics and Optimisation

23 May 2023

Maximising Customer Insights with Contact Centre Analytics

Every customer communication with your organisation produces data. Over the course of an hour, day, week, month or year, that can amount to thousands of pieces of potentially useful information. But it’s only useful if you can capture and analyse it. That’s the role of contact centre analytics. Understanding contact centre analytics What is contact...

Industry Insights

23 May 2023

Harnessing the Benefits of Cloud Contact Centre Software

Cloud-based software has become hugely popular in recent years, and for good reason. SaaS (Software as a Service) takes away a number of in-house IT headaches, leaving many technology-related challenges in the specialist hands of a third-party vendor. That frees up businesses to get on with their core activities. That’s true for companies in many...

BPO

22 Mar 2023

7 ways to reduce costs in your BPO contact centre (without sacrificing quality)

Costs are rising across business sectors and it’s certainly the case that BPO contact centres are feeling the pinch too. Salaries are rising with the cost of living, with pay rises of between 5% and 10% common in the industry. At the same time, talent is in short supply. Finding and keeping good people means...

Inbound

03 Mar 2023

How to reduce average handle time (AHT) while improving customer experience in your call centre

Average handling time (AHT) is a key measure of the efficiency of your call centre. Very simply, the faster calls are dealt with, the more you can get through and – theoretically – the happier your customers will be. We say theoretically, because there’s a caveat here. Reducing AHT mustn’t happen at the expense of...

Industry Insights

13 Dec 2022

Death of the Phone: 72% of online companies in the UK are uncontactable by phone

Online companies in the UK are making it near-impossible for customers to contact them on the phone, causing customers anxiety or serious stress. That’s according to new research from MaxContact which audited the contact options at 50 of the UK’s most popular online brands. Nearly three quarters (72%) of the UK’s 50 top online brands1...

Vulnerability and the cost of living crisis: How your contact centre can support customers

Industry Insights

12 Dec 2022

Vulnerability and the Cost of Living Crisis: How Your Contact Centre Can Support Customers

How does your contact centre support potentially vulnerable customers? As agents speak with countless people daily, while trying to meet targets and other responsibilities, sometimes it can be tough to give each customer the time and sensitivity they deserve. However, there has been an increasing number of vulnerable adults, in part due to the cost-of-living...

Industry Insights

18 Nov 2022

How do contact centres develop a winning CX?

Industry expert Natalie Calvert helps ambitious leaders powerfully engage customers and employees in a way that impacts the bottom line. Her clients have included organisations of all sizes, including some of the world’s largest brands: O2, Royal Mail, Audi, LEGO, M&S and BT. She is also a board advisor and judge for the Lloyds Bank...

Industry Insights

17 Nov 2022

Contact centre predictions for 2023

Contact centre leaders will surely agree with the Collins Dictionary pick for 2022’s word of the year. After the Covid pandemic transitioned almost seamlessly into the cost of living crisis, the word “permacrisis” feels apt indeed. For contact centres, that permacrisis has led to cost and staffing pressures over the last 12 months and a...

Finance

03 Oct 2022

MaxContact reveals the challenges faced by vulnerable customers seeking support from customer service teams

According to the Financial Conduct Authority (FCA), 27.7 million adults in the UK fall under their definition of a vulnerable customer. This includes having poor health, experiencing negative life events, low financial resilience, or having low decision-making capabilities. This number is predicted to rise even further as the cost-of-living crisis impacts peoples’ finances and mental...

Industry Insights

15 Jul 2022

The rising costs of business: how SMEs can balance the books

As we all know, life is getting more expensive. So is business. A recent study by the Federation of Small Businesses found that half of SMEs think that rising costs will stall growth in 2022. Rising fuel and utility costs are the biggest challenge, according to the survey. They’re followed by tax rises, labour shortages,...

Industry Insights

06 Jul 2022

Proactive customer service: what it is and why you need it

In 2022, customers have an infinity of choice. In nearly every category of product or service, an alternative to your brand or business (and usually several) is only ever a Google away. At the same time, consumers have never been so prepared to switch provider or supplier, because switching has never been so simple. They’re...

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