Spokn AI

AI Speech Analytics to understand the 'why' behind every call

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Outbound

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Read the latest on making smart conversations happen in your contact centre.

Categories:

Outbound

06 Jun 2024

What Is An Outbound Call? Call Centre Best Practices

If you’re an outsourced contact centre dealing with high-volume calls, outbound calling campaigns are vital for driving business growth, acquiring new customers, and nurturing existing relationships. However, executing an effective outbound strategy requires careful planning, the right tools, and a deep understanding of best practices.  In this guide, we’ll explore the essential elements for mastering...

Outbound

06 Jun 2024

What is an Outbound Dialler?

Whether you’re looking to supercharge sales, streamline debt collection, or elevate customer service, the right outbound dialler can redefine how you connect and communicate. So, continue reading to learn more about automated diallers and discover the potential they hold for your contact centre’s success. So, what’s an outbound dialler? Put simply, outbound dialling is the...

Outbound

28 May 2024

Running an Effective Outbound Call Centre

Running an Effective Outbound Call Centre Running an effective outbound call centre can boost sales, help retain customers and ensure timely payment collection. They are a vital cog in the day-to-day running of many different types of businesses, especially those that rely heavily on sales, lead generation or market research.  Unfortunately, many outbound contact centres...

Dialler

08 Apr 2024

The Best Contact Centre Software Solutions  

For many businesses, delivering exceptional customer service – whether it be face-to-face or over the phone – is no longer a differentiator, it’s a necessity.  But keeping pace with evolving customer expectations can be daunting. Today’s customers expect seamless, omnichannel interactions across various touchpoints, from voice calls and emails to social media and chat platforms. ...
From Sales to Service: How Dialler Software Transforms Customer Experience

Dialler

25 Aug 2023

From Sales to Service: How Dialler Software Transforms Customer Experience

Most companies don’t offer unique products or services, and there are few monopolies in modern commerce. So how do businesses compete? On quality, price and customer experience.  In the commoditised world of the contact centre, it’s customer experience that often provides the real point of difference. Satisfied customers drive growth and profit. That’s why two-thirds...
5 Must-Have Dialler Features You Need In Your Outbound Call Centre

Dialler

25 Aug 2023

5 Must-Have Dialler Features You Need In Your Outbound Call Centre 

A dialler (or auto-dialler) is one of the most important pieces of technology in any contact centre. A good one is your outbound team’s secret weapon, allowing agents to have more of the conversations that make a difference.  There are various kinds of dialler, but they all automate the task of placing calls to customers....

Industry Insights

12 Jul 2023

How to create a data-driven customer contact strategy

In this line of work, it’s all about making contact. The more you interact with customers, the better your results will be. But how do you improve your ‘hit rate’ – the chances of your calls being answered (or emails replied to), and the likelihood of a positive interaction? For that, you need a strategy....

Dialler

02 May 2023

Demystifying Diallers: What They Are and How They Operate in Call Centres

The dialler is one of the most important pieces of infrastructure in any call centre. The right dialler lets you communicate with customers and clients in the right way, while adding speed and efficiency to your contact centre operations. Modern call centre diallers can also help you with quality assurance, regulatory compliance and strategic decision...

Outbound

18 Jul 2022

Make outbound dialling more effective with voicemails 

Like them or loathe them, voicemails are an important part of outbound contact strategies. Over 97% of all business calls now go to voicemail, so when we’re not leaving one, we’re missing an opportunity. The age-old, ‘don’t leave a voicemail, they won’t answer next time’ has gone. Over 79% of the UK population ignore numbers...

Outbound

13 Jun 2022

What is an outbound dialler?

Whether you’re looking to supercharge sales, streamline debt collection, or elevate customer service, the right outbound dialler can redefine how you connect and communicate. So, continue reading to learn more about outbound diallers and discover the potential they hold for your contact centre’s success. What is outbound dialling? Put simply, outbound dialling is the process...

Inbound

09 Jun 2022

6 steps to writing effective contact centre scripts

One of the simplest and most effective tools in your contact centre armoury is conversation scripting and guidance. Creating and adapting conversation scripts that demonstrate efficiency, understanding and a real desire to help customers can help you reduce average handling time (AHT), improve customer experience (CX) and make life considerably easier for stretched employees. Writing...

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