Omnichannel

All your communication channels in one place

Outbound

Reach more people and Improve efficiency of outbound communication teams

Inbound

Serve customers faster and more efficiently

Analytics and Optimisation

Make better decisions and optimise your workforce

Features

Ready to evolve your communications?

Book demo

Industries

BPO Industries

A platform tailored to you, to help you win and retain business

Communications

Make omnichannel easy for your teams

Financial Services

Secure communications and payment solutions

Utilities

Drive efficiency with automation and omnichannel

Retail

Deliver outstanding customer service with ease

Use Cases

Debt Resolution

Reach the right people at the right time

Customer Service

All customer queries in one platform

Sales

Reach more people and make selling straightforward

Customer Experience

Re-energise your CX strategy

Support

The tools to deliver the best experience

Employee Experience

Increase staff happiness and productivity

Getting started

With a team of experts behind you, everything is easy

UCaaS

Flexible UCaaS solutions for your entire business

Integrations

Bring your software stack together

Work from anywhere

Full functionality, security and visibility built in

Business Continuity

Keep the show on the road

Security & Compliance

Security you can trust

On-demand demo

On demand video

We've summarised MaxContact's powerful features and functionality into 3-minutes viewing

Blog & Insights

We’re making smart conversations happen

Webinars & Events

Check for upcoming events or watch sessions on demand

Brochures & Research

Read the latest resources and industry insights

Customer Stories

What clients say about working with MaxContact

On-demand Demo

How MaxContact can help your business

About Us

Us, our team and how we do things differently

Featured

We’ve integrated award-winning speech analytics to help businesses improve customer experience and reduce churn

We’ve integrated Avoira’s award-winning voice analytics solution, Xdroid, to help businesses create more satisfying customer experiences. Avoira’s speech analytics accurately QA checks every single conversation, at mass scale, with market-leading accuracy. It provides insight to a business on all customer and agent conversations, using Machine Learning and Artificial Intelligence to score agent performance automatically, measure customer sentiment using speech patterns, keywords, emotion analysis and intonation.

The platform delivers insight into 100% of customer & agent interactions, helping improve customer experience by showing how callers perceive a business and highlighting calls and trends within a business, that require further attention. By identifying customer emotion accurately, Avoira’s Xdroid solution lets businesses act to positively influence it. Helping companies predict potential churn by identifying dissatisfaction or anger in customer speech patterns.

MaxContact CEO Ben Booth said: “Xdroid from Avoira is an excellent addition to our contact centre solution, giving businesses new ways to improve customer service and identify unhappy customers – at scale – before they become ex-customers. That’s a powerful tool for any contact centre. It fits perfectly with MaxContact’s solution, adding to our own best-in-class analytics and reporting tools.”

Steve Watts, CX Practice Director at Avoira welcomed the new partnership. “Harnessing MaxContact’s formidable, feature-rich platform with Xdroid’s powerful, real-time, AI-powered analytics will present contact centres with a particularly compelling proposition” he said. “It’s a package which will assist in tackling ever-increasing competitive pressures, growing regulatory oversight and satisfy an overwhelming desire to deliver service excellence with each and every call.”

MaxContact is a feature-rich and cost-effective contact centre solution built by a team of contact centre experts. The company’s highly reliable and secure cloud-based software integrates with existing services like CRM, billing and bespoke industry applications and supports seamless omnichannel communication across voice, email, SMS and social. Agents can access the service from anywhere and on any device.

Avoira’s Xdroid solution is available as part of MaxContact’s cloud-based contact centre solution now. Find out more.

Explore more blogs