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Our free performance audit can help you unlock the full potential of your contact centre.

Talk Time Podcast

Listen to the latest insights on Contact Centres and CX.

0330 159 6570

Book demo

How MaxContact makes customer engagement easier

- Omnichannel

- Outbound

- Inbound

- Analytics and Optimisation

Al the features you need for smarter customer engagement

How MaxContact can help you get ahead in your sector

Achieve goals and targets, whatever your team’s priorities

Find out how MaxContact helps businesses like yours.

We keep you in control across your whole contact centre ecosystem.

- Getting started

- Integrations

- Business Continuity

- Work from anywhere

- Security & Compliance

On-Demand Demo

Find out how MaxContact helps businesses like yours.

About Us

Read our story so far and how we do things differently.

How MaxContact can help you get ahead in your sector

- Blog & Insights

- Brochures & Research

- Webinars & Events

- Customer Stories

Free Audit

Our free performance audit can help you unlock the full potential of your contact centre.

Talk Time Podcast

Listen to the latest insights on Contact Centres and CX.

Analytics and Optimisation

Blog & Insights

Read the latest on making smart conversations happen.

Categories:

06 Sep 2023

AI in contact centres: optimising employee and customer experience

Growing demands – and rising costs These are challenging times for contact centres. Studies suggest that customer expectations have hit an all time high, and in one case, that a large majority of customers now consider the experience a company provides to be as important as its products or services. At the same time, pressure...

Analytics and Optimisation

26 May 2023

MaxContact featured in Gartner’s Market Guide for Speech Analytics Platforms

MaxContact is proud to be named as a leading vendor of speech analytics as part of our customer engagement platform in Gartner‘s Market Guide for Speech Analytics Platforms. This guide details key features of speech analytics platforms and trends in this market to help customer service and support leaders assess products for purchase and application. Ben...

Analytics and Optimisation

23 May 2023

Maximising Customer Insights with Contact Centre Analytics

Every customer communication with your organisation produces data. Over the course of an hour, day, week, month or year, that can amount to thousands of pieces of potentially useful information. But it’s only useful if you can capture and analyse it. That’s the role of contact centre analytics. Understanding contact centre analytics What is contact...

Analytics and Optimisation

10 Jun 2021

Speech analytics in contact centres: Turning conversations into insights

Recent research found that 75% of customers will spend more to buy from a company that offers a good customer experience (CX). Another study found that nearly half of consumers would ditch a brand for a competitor due to poor CX. We already know that customers who are happy with the experience you provide will...

Analytics and Optimisation

19 Mar 2021

We’ve integrated award-winning speech analytics to help businesses improve customer experience and reduce churn

We’ve integrated Avoira’s award-winning voice analytics solution, Xdroid, to help businesses create more satisfying customer experiences. Avoira’s speech analytics accurately QA checks every single conversation, at mass scale, with market-leading accuracy. It provides insight to a business on all customer and agent conversations, using Machine Learning and Artificial Intelligence to score agent performance automatically, measure...

Analytics and Optimisation

17 Mar 2021

Workforce management in your contact centre: cut costs and ace flexible working

Let’s face it, Contact Centre workforce management (WFM) is a bit of a minefield. The goal of WFM is obvious enough. You want the right number of agents with the right skill levels in place for every shift. Get it right and you maximise revenue opportunity, reduce churn rates and create better customer experiences, while lowering operational...

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