Spokn AI

AI Speech Analytics to understand the 'why' behind every call

Use Cases

Achieve goals and targets, whatever your team’s priorities

- Debt Resolution

- Customer Service

- Sales

- Customer Experience

- Support

- Employee Experience

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Why MaxContact?

We keep you in control across your whole contact centre ecosystem.

- Getting started

- Integrations

- Business Continuity

- Work from anywhere

- Security & Compliance

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About Us

Read our story so far and how we do things differently.

Join the Community

A community for leaders to connect and share knowledge to achieve contact centre excellence.

Talk Time Podcast

Listen to the latest insights on Contact Centres and CX.

Make text messaging work harder

Send customer reminders by text, or offer complete text-based conversations. Manage all your inbound and outbound SMS in one platform.

Manage SMS with MaxContact

cross-channel communication

Let customers reach out or reply in their own time, and in their own way. For your teams, SMS means they can manage multiple customer interactions at once.

Automate alerts, notifications or marketing messages

Build communication flows that work for your business. Set up automated marketing messages in response to inbound enquiries or to remind customers to pay an outstanding balance. Test and amend each workflow to learn what’s right for you.

Multiple channels. One platform. Complete visibility

SMS, calls, emails and more: with one view of your customer journey, use reporting and analytics to spot trends, identify bottlenecks and make fast data-driven decisions.

How can SMS communications in MaxContact help you?

How does SMS messaging in MaxContact work?

It’s simple. Teams can send and receive SMS messages straight from the platform. Messages are automatically directed to the right teams, and agents can manage multiple SMS interactions at once.

Save time by creating SMS templates for every circumstance, and tailor messages with third-party information stored in other systems.

All texts are saved, creating a complete record of customer communications and allowing team leaders to check conversations for quality.

Download MaxContact’s 
Omnichannel brochure

For more in-depth information about our omnichannel engagement platform, download our brochure.

Why you should work with us

Simple to get started

Whether it’s licensing, pricing or set-up, we’ll make it easy.

Built for you

We don’t do one size fits all, which is why we work with you to design a solution that fits your needs.


100% UK-based support team. 97% customer satisfaction rating. Feel supported at every step.

See MaxContact in action

Fancy a customised demo for you and your organisation?

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