Omnichannel

All your communication channels in one place

Outbound

Reach more people and Improve efficiency of outbound communication teams

Inbound

Serve customers faster and more efficiently

Analytics and Optimisation

Make better decisions and optimise your workforce

Features

Industries

BPO Industries

A platform tailored to you, to help you win and retain business

Communications

Make omnichannel easy for your teams

Financial Services

Secure communications and payment solutions

Utilities

Drive efficiency with automation and omnichannel

Retail

Deliver outstanding customer service with ease

Use Cases

Debt Resolution

Reach the right people at the right time

Customer Service

All customer queries in one platform

Sales

Reach more people and make selling straightforward

Customer Experience

Re-energise your CX strategy

Support

The tools to deliver the best experience

Employee Experience

Increase staff happiness and productivity

Getting started

With a team of experts behind you, everything is easy

UCaaS

Flexible UCaaS solutions for your entire business

Integrations

Bring your software stack together

Work from anywhere

Full functionality, security and visibility built in

Business Continuity

Keep the show on the road

Security & Compliance

Security you can trust

On-demand demo

On demand video

We've summarised MaxContact's powerful features and functionality into 3-minutes viewing

Blog & Insights

We’re making smart conversations happen

Webinars & Events

Check for upcoming events or watch sessions on demand

Brochures & Research

Read the latest resources and industry insights

Customer Stories

What clients say about working with MaxContact

On-demand Demo

How MaxContact can help your business

About Us

Us, our team and how we do things differently

Featured

Make text messaging work harder

Send customer reminders by text, or offer complete text-based conversations. Manage all your inbound and outbound SMS in one platform.

Manage SMS with MaxContact

Convenient 
cross-channel communication

Let customers reach out or reply in their own time, and in their own way. For your teams, SMS means they can manage multiple customer interactions at once.

Automate alerts, notifications or marketing messages

Build communication flows that work for your business. Set up automated marketing messages in response to inbound enquiries or to remind customers to pay an outstanding balance. Test and amend each workflow to learn what’s right for you.

Multiple channels. One platform. Complete visibility

SMS, calls, emails and more: with one view of your customer journey, use reporting and analytics to spot trends, identify bottlenecks and make fast data-driven decisions.

How can SMS communications in MaxContact help you?

How does SMS messaging in MaxContact work?

It’s simple. Teams can send and receive SMS messages straight from the platform. Messages are automatically directed to the right teams, and agents can manage multiple SMS interactions at once.

Save time by creating SMS templates for every circumstance, and tailor messages with third-party information stored in other systems.

All texts are saved, creating a complete record of customer communications and allowing team leaders to check conversations for quality.

Download MaxContact’s 
Omnichannel brochure

For more in-depth information about our omnichannel engagement platform, download our brochure.

Why you should work with us

Simple to get started

Whether it’s licensing, pricing or set-up, we’ll make it easy.

Built for you

We don’t do one size fits all, which is why we work with you to design a solution that fits your needs.

Supported

100% UK-based support team. 97% customer satisfaction rating. Feel supported at every step.

See MaxContact in action

Fancy a customised demo for you and your organisation?