All your communication channels in one place
Reach more people and Improve efficiency of outbound communication teams
Serve customers faster and more efficiently
Make better decisions and optimise your workforce
A platform tailored to you, to help you win and retain business
Make omnichannel easy for your teams
Secure communications and payment solutions
Drive efficiency with automation and omnichannel
Deliver outstanding customer service with ease
Reach the right people at the right time
All customer queries in one platform
Reach more people and make selling straightforward
Re-energise your CX strategy
The tools to deliver the best experience
Increase staff happiness and productivity
With a team of experts behind you, everything is easy
Flexible UCaaS solutions for your entire business
Bring your software stack together
Full functionality, security and visibility built in
Keep the show on the road
Security you can trust
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Take safe, encrypted payments easily for your customers
Process PCI-compliant payments without the hassle. From automated payment phone lines to secure assisted payment functionality, you’ll save time and money.
Take secure payments with MaxContact
Protect payment details, wherever you're working
Safely take customer card details and process payments over the phone. Whether agents are at home or in the office, customer information is always protected, encrypted and anonymised.
Put customers in control with self-serve
Deliver customer convenience and reduce costs. Win-win. Automated payment lines and integration across third-party payment providers means 24/7 availability.
Make payments easy with payment links
Make taking payments easy for your customers by sending convenient payment links via web chats, emails or SMS.
Compliance that safeguards customers and staff
Our features are PCI-DSS Level 1 compliant and ISO 27001 certified. In other words, team members are never privy to sensitive information, and no recordings are made during the payment process.
How can MaxContact’s payment solutions help you?
Save time on credit and collections
Automation gives your customers the payment options they want, speeds up collection and improves cash flow.
Reduce costs, not service
Automate routine customer conversations and save time, money and effort.
Value your team's time
Delight your staff and reduce churn by replacing repetitive work with automated payment lines and easy payment options. Give teams back the time they need for more complex calls.
How does payment automation work?
Automated payment solutions use assisted or automated payments, depending on your customer journey. With MaxContact, you can use one or a combination.
Take payments online
Create secure and convenient payment links to send to customers via digital channels. Take payments through secure payment links within web chats, removing the need for your team’s intervention and allowing you to take customer payments 24/7.
Assisted payments
Your team take payment calls. At the point of payment, customers enter card details using the phone keypad. Dual-tone-multi-frequency (DTMF) masking means agents never see or hear sensitive information. After payment, the conversation continues.
The sensitive data is encrypted and securely passed to your payment provider. It is never saved in your contact centre environment.
Automated payment phone line
Automated payment, or payment IVR, allows customers to self-serve. The service is available 24/7, reducing the number of missed payments and increasing customer satisfaction:
- Customers enter your phone IVR system and are security verified.
- If required, the our software can check account details and advise on minimum payments.
- During payment, it takes card details, hiding sensitive information with bleeping tones (DTMF).
- Details are encrypted and sent to the payment provider for processing.
Download MaxContact’s secure payments brochure
For more in-depth information about MaxContact’s secure payment processing, download our brochure.
Download Taking Secure Payments Brochure
To find out how you can securely take payments in your contact centre. Fill in your details below and we’ll email you a copy of our brochure right away.
