All your communication channels in one place
Reach more people and Improve efficiency of outbound communication teams
Serve customers faster and more efficiently
Make better decisions and optimise your workforce
A platform tailored to you, to help you win and retain business
Make omnichannel easy for your teams
Secure communications and payment solutions
Drive efficiency with automation and omnichannel
Deliver outstanding customer service with ease
Reach the right people at the right time
All customer queries in one platform
Reach more people and make selling straightforward
Re-energise your CX strategy
The tools to deliver the best experience
With a team of experts behind you, everything is easy
Flexible UCaaS solutions for your entire business
Bring your software stack together
Full functionality, security and visibility built in
Keep the show on the road
Security you can trust
On-demand demo
We've summarised MaxContact's powerful features and functionality into 3-minutes viewing
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Process PCI-compliant payments without the hassle. From automated payment phone lines to secure assisted payment functionality, you’ll save time and money.
Take secure payments with MaxContact
Protect payment details, wherever you're working
Safely take customer card details and process payments over the phone. Whether agents are at home or in the office, customer information is always protected, encrypted and anonymised.
Put customers in control with self-serve
Deliver customer convenience and reduce costs. Win-win. Automated payment lines and integration across third-party payment providers means 24/7 availability.
Make payments easy with payment links
Make taking payments easy for your customers by sending convenient payment links via web chats, emails or SMS.
Compliance that safeguards customers and staff
Our features are PCI-DSS Level 1 compliant and ISO 27001 certified. In other words, team members are never privy to sensitive information, and no recordings are made during the payment process.
How can MaxContact’s payment solutions help you?
How does payment automation work?
Automated payment solutions use assisted or automated payments, depending on your customer journey. With MaxContact, you can use one or a combination.
Take payments online
Create secure and convenient payment links to send to customers via digital channels. Take payments through secure payment links within web chats, removing the need for your team’s intervention and allowing you to take customer payments 24/7.
Assisted payments
Your team take payment calls. At the point of payment, customers enter card details using the phone keypad. Dual-tone-multi-frequency (DTMF) masking means agents never see or hear sensitive information. After payment, the conversation continues.
The sensitive data is encrypted and securely passed to your payment provider. It is never saved in your contact centre environment.
Automated payment phone line
Automated payment, or payment IVR, allows customers to self-serve. The service is available 24/7, reducing the number of missed payments and increasing customer satisfaction:
For more in-depth information about MaxContact’s secure payment processing, download our brochure.
Download Taking Secure Payments Brochure
To find out how you can securely take payments in your contact centre. Fill in your details below and we’ll email you a copy of our brochure right away.
Simple to get started
Whether it’s licensing, pricing or set-up, we’ll make it easy.
Built for you
We don’t do one size fits all, which is why we work with you to design a solution that fits your needs.
Supported
100% UK-based support team. 97% customer satisfaction rating. Feel supported at every step.
Request a customised demo for you and your organisation.
Book a demo
For a bespoke demo of MaxContact’s platform and how it can help you reach the right customer, at the right time.
Simply, fill in your details below and our team will be in touch.
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