Omnichannel

All your communication channels in one place

Outbound

Reach more people and Improve efficiency of outbound communication teams

Inbound

Serve customers faster and more efficiently

Analytics and Optimisation

Make better decisions and optimise your workforce

Features

Industries

BPO Industries

A platform tailored to you, to help you win and retain business

Communications

Make omnichannel easy for your teams

Financial Services

Secure communications and payment solutions

Utilities

Drive efficiency with automation and omnichannel

Retail

Deliver outstanding customer service with ease

Use Cases

Debt Resolution

Reach the right people at the right time

Customer Service

All customer queries in one platform

Sales

Reach more people and make selling straightforward

Customer Experience

Re-energise your CX strategy

Support

The tools to deliver the best experience

Employee Experience

Increase staff happiness and productivity

Getting started

With a team of experts behind you, everything is easy

UCaaS

Flexible UCaaS solutions for your entire business

Integrations

Bring your software stack together

Work from anywhere

Full functionality, security and visibility built in

Business Continuity

Keep the show on the road

Security & Compliance

Security you can trust

On-demand demo

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We've summarised MaxContact's powerful features and functionality into 3-minutes viewing

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How MaxContact can help your business

About Us

Us, our team and how we do things differently

Featured

Take safe, encrypted payments easily for your customers

Process PCI-compliant payments without the hassle. From automated payment phone lines to secure assisted payment functionality, you’ll save time and money.

Take secure payments with MaxContact

Protect payment details, wherever you're working

Safely take customer card details and process payments over the phone. Whether agents are at home or in the office, customer information is always protected, encrypted and anonymised.

Put customers in control with self-serve

Deliver customer convenience and reduce costs. Win-win. Automated payment lines and integration across third-party payment providers means 24/7 availability.

Make payments easy with payment links

Make taking payments easy for your customers by sending convenient payment links via web chats, emails or SMS.

Compliance that safeguards customers and staff

Our features are PCI-DSS Level 1 compliant and ISO 27001 certified. In other words, team members are never privy to sensitive information, and no recordings are made during the payment process.

How can MaxContact’s payment solutions help you?

How does payment automation work?

Automated payment solutions use assisted or automated payments, depending on your customer journey. With MaxContact, you can use one or a combination.

Take payments online

Create secure and convenient payment links to send to customers via digital channels. Take payments through secure payment links within web chats, removing the need for your team’s intervention and allowing you to take customer payments 24/7.

Assisted payments

Your team take payment calls. At the point of payment, customers enter card details using the phone keypad. Dual-tone-multi-frequency (DTMF) masking means agents never see or hear sensitive information. After payment, the conversation continues.

The sensitive data is encrypted and securely passed to your payment provider. It is never saved in your contact centre environment.

Automated payment phone line

Automated payment, or payment IVR, allows customers to self-serve. The service is available 24/7, reducing the number of missed payments and increasing customer satisfaction:

  • Customers enter your phone IVR system and are security verified.
  • If required, the our software can check account details and advise on minimum payments.
  • During payment, it takes card details, hiding sensitive information with bleeping tones (DTMF).
  • Details are encrypted and sent to the payment provider for processing.

Download MaxContact’s 
secure payments brochure

For more in-depth information about MaxContact’s secure payment processing, download our brochure.

Why you should work with us

Simple to get started

Whether it’s licensing, pricing or set-up, we’ll make it easy.

Built for you

We don’t do one size fits all, which is why we work with you to design a solution that fits your needs.

Supported

100% UK-based support team. 97% customer satisfaction rating. Feel supported at every step.

See our payment tools in action

Request a customised demo for you and your organisation.