All your communication channels in one place
Reach more people and Improve efficiency of outbound communication teams
Serve customers faster and more efficiently
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Make omnichannel easy for your teams
Secure communications and payment solutions
Drive efficiency with automation and omnichannel
Deliver outstanding customer service with ease
Reach the right people at the right time
All customer queries in one platform
Reach more people and make selling straightforward
Re-energise your CX strategy
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With a team of experts behind you, everything is easy
Flexible UCaaS solutions for your entire business
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Process PCI-compliant payments without the hassle. From automated payment phone lines to secure assisted payment functionality, you’ll save time and money.
Take secure payments with MaxContact
How can MaxContact’s payment solutions help you?
Automation gives your customers the payment options they want, speeds up collection and improves cash flow.
Automate routine customer conversations and save time, money and effort.
Delight your staff and reduce churn by replacing repetitive work with automated payment lines and easy payment options. Give teams back the time they need for more complex calls.
How does payment automation work?
Automated payment solutions use assisted or automated payments, depending on your customer journey. With MaxContact, you can use one or a combination.
Take payments online
Create secure and convenient payment links to send to customers via digital channels. Take payments through secure payment links within web chats, removing the need for your team’s intervention and allowing you to take customer payments 24/7.
Your team take payment calls. At the point of payment, customers enter card details using the phone keypad. Dual-tone-multi-frequency (DTMF) masking means agents never see or hear sensitive information. After payment, the conversation continues.
The sensitive data is encrypted and securely passed to your payment provider. It is never saved in your contact centre environment.
Automated payment phone line
Automated payment, or payment IVR, allows customers to self-serve. The service is available 24/7, reducing the number of missed payments and increasing customer satisfaction:
For more in-depth information about MaxContact’s secure payment processing, download our brochure.
Download Taking Secure Payments Brochure
To find out how you can securely take payments in your contact centre. Fill in your details below and we’ll email you a copy of our brochure right away.
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Built for you
We don’t do one size fits all, which is why we work with you to design a solution that fits your needs.
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