Spokn AI

AI Speech Analytics to understand the 'why' behind every call

Use Cases

Achieve goals and targets, whatever your team’s priorities

- Debt Resolution

- Customer Service

- Sales

- Customer Experience

- Support

- Employee Experience

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Why MaxContact?

We keep you in control across your whole contact centre ecosystem.

- Getting started

- Integrations

- Business Continuity

- Work from anywhere

- Security & Compliance

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Our products > Features > Secure Payment Manager

Payment IVR

Process PCI-compliant payments without the hassle. From automated payment phone lines to secure assisted payment functionality, you’ll save time and money.

Accepting secure payments at your call centre

PCI compliant payment solution for call centres

Protect payment details, wherever you're working

Safely take customer card details and process payments over the phone. Whether agents are at home or in the office, customer information is always protected, encrypted and anonymised.

Put customers in control with self-serve

Deliver customer convenience and reduce costs. Win-win. Automated payment lines and integration across third-party payment providers means 24/7 availability.

Make payments easy with payment links

Make taking payments easy for your customers by sending convenient payment links via web chats, emails or SMS.

Compliance that safeguards customers and staff

Our features are PCI-DSS Level 1 compliant and ISO 27001 certified. In other words, team members are never privy to sensitive information, and no recordings are made during the payment process.

See our payment tools in action

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How does payment automation work?

Automated payment solutions use assisted or automated payments, depending on your customer journey. With MaxContact, you can use one or a combination.

Take payments online

Create secure and convenient payment links to send to customers via digital channels. Take payments through secure payment links within web chats, removing the need for your team’s intervention and allowing you to take customer payments 24/7.

Assisted payments

Your team take payment calls. At the point of payment, customers enter card details using the phone keypad. Dual-tone-multi-frequency (DTMF) masking means agents never see or hear sensitive information. After payment, the conversation continues.

The sensitive data is encrypted and securely passed to your payment provider. It is never saved in your contact centre environment.

Automated payment phone line

Automated payment, or payment IVR, allows customers to self-serve. The service is available 24/7, reducing the number of missed payments and increasing customer satisfaction:

  • Customers enter your phone IVR system and are security verified.
  • If required, the our software can check account details and advise on minimum payments.
  • During payment, it takes card details, hiding sensitive information with bleeping tones (DTMF).
  • Details are encrypted and sent to the payment provider for processing.

Download MaxContact’s 
secure payments brochure

For more in-depth information about MaxContact’s secure payment processing, download our brochure.

See our call centre payment solution in action

Request a customised demo for you and your organisation.

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