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More and more customers expect the option of live web chat. With MaxContact, it’s simple to give them what they want.
of customers expect web chat 1
of customers say brands that satisfy them when communicating over messaging platforms are more likely to have repeat purchases 2
of customers prefer web chat 2
Bring web chat to life with MaxContact
Three ways web chat in MaxContact can help you
Offer customers a quick and easy way to get pricing or product details, and make in-depth information more accessible. Increase sales enquiries effortlessly.
Answer more queries more quickly. Get a clear view of customer response wait times and stay on top of SLA targets.
Your team can handle multiple conversations at once, so you’re working efficiently whilst hitting your SLAs. Win, win.
How does MaxContact’s live web chat work?
With MaxContact, it couldn’t be easier. Copy and paste one line of code and follow simple set-up instructions. Select the team that needs web chat. Set automated questions for the start and end of conversations. Start chatting with customers.
It’s that easy. And, you get complete visibility of communications and comprehensive reporting – in one platform.
For more in-depth information about our omnichannel communications, download our brochure.
Download Omnichannel customer engagement brochure
To find out more about MaxContact’s omnichannel customer engagement platform. Fill in your details below and we’ll email you a copy right away.
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Whether it’s licensing, pricing or set-up, we’ll make it easy.
Built for you
We don’t do one size fits all, which is why we work with you to design a solution that fits your needs.
100% UK-based support team. 97% customer satisfaction rating. Feel supported at every step.