Turn website visitors into customers with live chat
Capture enquiries the moment customers need help. MaxContact's webchat lets your agents handle multiple conversations simultaneously, all within one platform.
Capture customer enquiries before they leave your site
Website visitors want instant answers. Webchat lets you engage customers in real time, answer questions immediately, and convert browsing into buying before they click away to a competitor.
Let agents handle multiple conversations efficiently
Unlike phone calls, your agents can manage several webchat conversations simultaneously. Increase team efficiency, reduce average handling time, and serve more customers with the same headcount.
SIMPLE TO USE
POWERFUL WHEN YOU NEED IT
From basic website chat to sophisticated customer engagement workflows, our webchat solution adapts to your business needs and team capacity.
Integration with IT systems
Integrate webchat with your CRM, payment providers, and customer databases. Access customer information during conversations and update records automatically without leaving the interface.
Increase your contact centre performance - Guaranteed
We're so confident in our platform that we guarantee measurable performance improvements. If we don't deliver, you can walk away.
Book a call to find out more about MaxContact's Performance Promise.
Trusted by many
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“We outlined what we needed to performance manage, and MaxContact delivered the insights that help us monitor our service and spot areas for improvements across our team.”
"Handling over 2,000 daily calls while providing an enhanced customer experience through intelligent automation and skilled team focus."
"Ultimately, the platform represents another symptomatic diagnostic tool to be used by clinicians to deliver the best possible care"
LIVE CHAT
questions, answered.
Get clarity on how MaxContact's webchat solution works, from implementation and customisation to agent management, integrations, and performance reporting.
Out of the box with Salesforce, HubSpot, Zoho, and AutoConvert. Agents see live customer data on every call. Open APIs are better suited to everything else.
Our dialler is fully cloud-based, works anywhere and scales to any team size.
Progressive dialling mode, audit trails, and FCA-aligned pacing controls makes MaxContact the right dialler in the UK for regulated outbound campaigns.
Agents only pick up when a real person answers. Any call MaxContact can't confidently identify as live gets passed to an agent, so nothing is missed, and no time is wasted on voicemail.
It manages pacing so there's always an agent ready when a live call connects, keeping abandoned call rates at 0%. Unlike diallers still targeting 3%, which Ofcom has confirmed is not compliant.
Predictive dialling maximises talk time and is best for high-volume campaigns. Progressive dialling gives pacing control and is best for regulated environments. Preview dialling gives agents context before connecting and is best for high-value interactions. Most teams use all three dialling modes across different campaigns.
Ready to convert WEBSITE visitors into customers?
See how MaxContact's webchat solution drives sales and improves service.
