Spokn AI

AI Speech Analytics to understand the 'why' behind every call

Use Cases

Achieve goals and targets, whatever your team’s priorities

- Debt Resolution

- Customer Service

- Sales

- Customer Experience

- Support

- Employee Experience

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Find out how MaxContact helps businesses like yours.


We keep you in control across your whole contact centre ecosystem.

- Getting started

- Integrations

- Business Continuity

- Work from anywhere

- Security & Compliance

On-Demand Demo

Find out how MaxContact helps businesses like yours.

About Us

Read our story so far and how we do things differently.

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A community for leaders to connect and share knowledge to achieve contact centre excellence.

Benchmark Report

Benchmark your contact centre performance against key KPIs, based on data from 500 contact centre leaders.

Our products > Features > Web Chat

Live web chat gives your customers choice

More and more customers expect the option of live web chat. With MaxContact, it’s simple to give them what they want.

of customers expect web chat 1

of customers say brands that satisfy them when communicating over messaging platforms are more likely to have repeat purchases 2

of customers prefer web chat 2


Bring web chat to life with MaxContact

Instant interaction and efficient multitasking

Your team member’s can handle multiple web chats at once, increasing efficiency and responsiveness. Customers get quick answers, and can be doing other things at the same time.

Easy to implement

Getting set up is simple. Just copy and paste one line of code.

Have better conversations

Pre-configured web chat messages create speed and consistency. Pre-chat and post-chat questions gather information and gauge satisfaction. Switch a web chat to another channel to continue the conversation.

Quality control and in-the-moment advice

Team leaders can monitor interactions as they happen, offering advice in real time. Or they can scan historical conversations for trends and insight.

Three ways web chat in MaxContact can help you

How does MaxContact’s live web chat work?

With MaxContact, it couldn’t be easier. Copy and paste one line of code and follow simple set-up instructions. Select the team that needs web chat. Set automated questions for the start and end of conversations. Start chatting with customers.

It’s that easy. And, you get complete visibility of communications and comprehensive reporting – in one platform.

Download MaxContact’s 
Omnichannel brochure

For more in-depth information about our omnichannel communications, download our brochure.

Why you should work with us

Simple to get started

Whether it’s licensing, pricing or set-up, we’ll make it easy.

Built for you

We don’t do one size fits all, which is why we work with you to design a solution that fits your needs.


100% UK-based support team. 97% customer satisfaction rating. Feel supported at every step.

See MaxContact in action

Fancy a customised demo for you and your organisation?

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