All your communication channels in one place


Reach more people and Improve efficiency of outbound communication teams


Serve customers faster and more efficiently

Analytics and Optimisation

Make better decisions and optimise your workforce


Ready to evolve your communications?

Book demo


BPO Industries

A platform tailored to you, to help you win and retain business


Make omnichannel easy for your teams

Financial Services

Secure communications and payment solutions


Drive efficiency with automation and omnichannel


Deliver outstanding customer service with ease

Use Cases

Debt Resolution

Reach the right people at the right time

Customer Service

All customer queries in one platform


Reach more people and make selling straightforward

Customer Experience

Re-energise your CX strategy


The tools to deliver the best experience

Employee Experience

Increase staff happiness and productivity

Getting started

With a team of experts behind you, everything is easy


Flexible UCaaS solutions for your entire business


Bring your software stack together

Work from anywhere

Full functionality, security and visibility built in

Business Continuity

Keep the show on the road

Security & Compliance

Security you can trust

On-demand demo

On demand video

We've summarised MaxContact's powerful features and functionality into 3-minutes viewing

Blog & Insights

The latest contact centre technology news and insights

Webinars & Events

Check for upcoming events or watch sessions on demand

Brochures & Research

Read the latest resources and industry insights

Customer Stories

What clients say about working with MaxContact

On-demand Demo

How MaxContact can help your business

About Us

Us, our team and how we do things differently


Our products > Features > Web Chat

Live web chat gives your customers choice

More and more customers expect the option of live web chat. With MaxContact, it’s simple to give them what they want.

of customers expect web chat 1

of customers say brands that satisfy them when communicating over messaging platforms are more likely to have repeat purchases 2

of customers prefer web chat 2


Bring web chat to life with MaxContact

Instant interaction and efficient multitasking

Your team member’s can handle multiple web chats at once, increasing efficiency and responsiveness. Customers get quick answers, and can be doing other things at the same time.

Easy to implement

Getting set up is simple. Just copy and paste one line of code.

Have better conversations

Pre-configured web chat messages create speed and consistency. Pre-chat and post-chat questions gather information and gauge satisfaction. Switch a web chat to another channel to continue the conversation.

Quality control and in-the-moment advice

Team leaders can monitor interactions as they happen, offering advice in real time. Or they can scan historical conversations for trends and insight.

Three ways web chat in MaxContact can help you

How does MaxContact’s live web chat work?

With MaxContact, it couldn’t be easier. Copy and paste one line of code and follow simple set-up instructions. Select the team that needs web chat. Set automated questions for the start and end of conversations. Start chatting with customers.

It’s that easy. And, you get complete visibility of communications and comprehensive reporting – in one platform.

Download MaxContact’s 
Omnichannel brochure

For more in-depth information about our omnichannel communications, download our brochure.

Why you should work with us

Simple to get started

Whether it’s licensing, pricing or set-up, we’ll make it easy.

Built for you

We don’t do one size fits all, which is why we work with you to design a solution that fits your needs.


100% UK-based support team. 97% customer satisfaction rating. Feel supported at every step.

See MaxContact in action

Fancy a customised demo for you and your organisation?

Request a demo