How MaxContact makes customer engagement easier
Al the features you need for smarter customer engagement
- AI Conversation Intelligence
How MaxContact can help you get ahead in your sector
Achieve goals and targets, whatever your team’s priorities
Insights from 100 BPO Leaders on the Biggest Challenges and Boldest Opportunities Ahead in 2025
How MaxContact can help you get ahead in your sector
A community for leaders to connect and share knowledge to achieve contact centre excellence.
Insights from over 1,000 recent customer experiences revealing what truly matters in contact centre interactions.
Live web chat gives your customers choice
More and more customers expect the option of live web chat. With MaxContact, it’s simple to give them what they want.
of customers expect web chat 1
of customers say brands that satisfy them when communicating over messaging platforms are more likely to have repeat purchases 2
of customers prefer web chat 2
1.https://www.superoffice.com/blog/live-chat-statistics/
2.https://techjury.net/blog/live-chat-statistics/
Bring web chat to life with MaxContact
Instant interaction and efficient multitasking
Your team member’s can handle multiple web chats at once, increasing efficiency and responsiveness. Customers get quick answers, and can be doing other things at the same time.
Easy to implement
Getting set up is simple. Just copy and paste one line of code.
Have better conversations
Pre-configured web chat messages create speed and consistency. Pre-chat and post-chat questions gather information and gauge satisfaction. Switch a web chat to another channel to continue the conversation.
Quality control and in-the-moment advice
Team leaders can monitor interactions as they happen, offering advice in real time. Or they can scan historical conversations for trends and insight.
Three ways web chat in MaxContact can help you
Increase sales-ready leads
Offer customers a quick and easy way to get pricing or product details, and make in-depth information more accessible. Increase sales enquiries effortlessly.
Enhance customer service
Answer more queries more quickly. Get a clear view of customer response wait times and stay on top of SLA targets.
Handle more interactions
Your team can handle multiple conversations at once, so you’re working efficiently whilst hitting your SLAs. Win, win.
How does MaxContact’s live web chat work?
With MaxContact, it couldn’t be easier. Copy and paste one line of code and follow simple set-up instructions. Select the team that needs web chat. Set automated questions for the start and end of conversations. Start chatting with customers.
It’s that easy. And, you get complete visibility of communications and comprehensive reporting – in one platform.
Download MaxContact’s Omnichannel brochure
For more in-depth information about our omnichannel communications, download our brochure.
Download Omnichannel customer engagement brochure
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