All your communication channels in one place
Reach more people and Improve efficiency of outbound communication teams
Serve customers faster and more efficiently
Make better decisions and optimise your workforce
Ready to evolve your communications?
A platform tailored to you, to help you win and retain business
Make omnichannel easy for your teams
Secure communications and payment solutions
Drive efficiency with automation and omnichannel
Deliver outstanding customer service with ease
Reach the right people at the right time
All customer queries in one platform
Reach more people and make selling straightforward
Re-energise your CX strategy
The tools to deliver the best experience
Increase staff happiness and productivity
With a team of experts behind you, everything is easy
Flexible UCaaS solutions for your entire business
Bring your software stack together
Full functionality, security and visibility built in
Keep the show on the road
Security you can trust
On-demand demo
We've summarised MaxContact's powerful features and functionality into 3-minutes viewing
The latest contact centre technology news and insights
Check for upcoming events or watch sessions on demand
Read the latest resources and industry insights
What clients say about working with MaxContact
How MaxContact can help your business
Us, our team and how we do things differently
Featured
Automated Dialling
Request a Call
Would you like a quick call to discover if MaxContact can benefit your business or do you have a question for our contact centre experts?
Simply fill in your details below and our team will be in touch for a quick call.
Book a demo
For a bespoke demo of MaxContact’s platform and how it can help you reach the right customer, at the right time.
Simply, fill in your details below and our team will be in touch.
Be where your customer are with Facebook Messenger
Let your highly skilled teams handle customer conversations happening on social media for a better experience.
81% of people Facebook message businesses to ask about products or services
of respondents Facebook message businesses for support
of respondents Facebook message business to make a purchase
Facebook Messenger with MaxContact
Create partially automated and manual experiences
Set-up automated welcome messages, quick responses, use scripts to automate conversations or let your teams craft personalised messaging for the customer and situation.
Meet customer expectations every time
Send receipts, delivery info, and other follow up information to people related to a confirmed event or a transaction.
Automate messaging and FAQs
Provide customers with immediate answers to common questions and free up your team for more complicated tasks.
How can handling Facebook Messenger in MaxContact help you?
Remove friction from sales processes
Messenger helps businesses to remove friction along the path to purchase, giving people confidence to move from consideration to action.
Connect your ads, website and Facebook profile
Whatever reason your customers are getting in touch, make sure your teams are responding to questions and having conversations at a time convenient for your customers.
Efficient customer service
Customers communicate with your business without waiting on hold or repeating support issues to multiple agents – the conversation stays in Messenger, an easily accessible channel for questions and re-engagement.
How does Facebook Messenger work?
Once your account is Facebook verified, we can help you connect your Facebook Messenger account into your MaxContact platform so that you can handle this channel like any other. And don’t worry, when using Facebook Messenger connected to your MaxContact platform, no one will need to access your business Facebook account. We help you set-up message templates, SLA and your teams that will be handling your Facebook messages.
Download MaxContact’s Omnichannel brochure
For more in-depth information about our omnichannel communications, download our brochure.
Download Omnichannel customer engagement brochure
To find out more about MaxContact’s omnichannel customer engagement platform. Fill in your details below and we’ll email you a copy right away.
