All your communication channels in one place
Reach more people and Improve efficiency of outbound communication teams
Serve customers faster and more efficiently
Make better decisions and optimise your workforce
A platform tailored to you, to help you win and retain business
Make omnichannel easy for your teams
Secure communications and payment solutions
Drive efficiency with automation and omnichannel
Deliver outstanding customer service with ease
Reach the right people at the right time
All customer queries in one platform
Reach more people and make selling straightforward
Re-energise your CX strategy
The tools to deliver the best experience
With a team of experts behind you, everything is easy
Flexible UCaaS solutions for your entire business
Bring your software stack together
Full functionality, security and visibility built in
Keep the show on the road
Security you can trust
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Let your highly skilled teams handle customer conversations happening on social media for a better experience.
81% of people Facebook message businesses to ask about products or services
of respondents Facebook message businesses for support
of respondents Facebook message business to make a purchase
Facebook Messenger with MaxContact
How can handling Facebook Messenger in MaxContact help you?
Messenger helps businesses to remove friction along the path to purchase, giving people confidence to move from consideration to action.
Whatever reason your customers are getting in touch, make sure your teams are responding to questions and having conversations at a time convenient for your customers.
Customers communicate with your business without waiting on hold or repeating support issues to multiple agents – the conversation stays in Messenger, an easily accessible channel for questions and re-engagement.
Once your account is Facebook verified, we can help you connect your Facebook Messenger account into your MaxContact platform so that you can handle this channel like any other. And don’t worry, when using Facebook Messenger connected to your MaxContact platform, no one will need to access your business Facebook account. We help you set-up message templates, SLA and your teams that will be handling your Facebook messages.
For more in-depth information about our omnichannel communications, download our brochure.
Download Omnichannel customer engagement brochure
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