Spokn AI

AI Speech Analytics to understand the 'why' behind every call

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Achieve goals and targets, whatever your team’s priorities

- Debt Resolution

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We keep you in control across your whole contact centre ecosystem.

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- Work from anywhere

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Our products > Features > Facebook Messenger

Be where your customer are with Facebook Messenger

Let your highly skilled teams handle customer conversations happening on social media for a better experience.

81% of people Facebook message businesses to ask about products or services

of respondents Facebook message businesses for support

of respondents Facebook message business to make a purchase

Facebook Messenger with MaxContact

Create partially automated and manual experiences

Set-up automated welcome messages, quick responses, use scripts to automate conversations or let your teams craft personalised messaging for the customer and situation.

Meet customer expectations every time

Send receipts, delivery info, and other follow up information to people related to a confirmed event or a transaction.

Automate messaging and FAQs

Provide customers with immediate answers to common questions and free up your team for more complicated tasks.

How can handling Facebook Messenger in MaxContact help you?

How does Facebook Messenger work?

Once your account is Facebook verified, we can help you connect your Facebook Messenger account into your MaxContact platform so that you can handle this channel like any other. And don’t worry, when using Facebook Messenger connected to your MaxContact platform, no one will need to access your business Facebook account. We help you set-up message templates, SLA and your teams that will be handling your Facebook messages. 

Download MaxContact’s 
Omnichannel brochure

For more in-depth information about our omnichannel communications, download our brochure.

Why you should work with us

Simple to get started

Whether it’s licensing, pricing or set-up, we’ll make it easy.

Built for you

We don’t do one size fits all, which is why we work with you to design a solution that fits your needs.


100% UK-based support team. 97% customer satisfaction rating. Feel supported at every step.

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