Use Cases

Achieve goals and targets, whatever your team’s priorities

- Debt Resolution

- Customer Service

- Sales

- Customer Experience

- Support

- Employee Experience

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Why MaxContact?

We keep you in control across your whole contact centre ecosystem.

- Getting started

- Integrations

- Business Continuity

- Work from anywhere

- Security & Compliance

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About Us

Read our story so far and how we do things differently.

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Our free performance audit can help you unlock the full potential of your contact centre.

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Bring email into the heart of your customer-facing teams

Get customer emails to the right people to resolve with them quickly, first-time. Reducing your average handling time for customer enquiries with effective email management.

of customers prefer to communicate via email

of customers expect companies to know their previous interactions

Manage customer emails with MaxContact

Clear sight of emails, queues and SLAs

Save email interactions against customer records, set up email queues and track performance against your response targets.

Manage inboxes efficiently

Support your team to manage workloads by setting limits on how many emails they’re handling. At the same time, an overall view ensures every email is answered promptly.

Create and automate emails

Create one-to-one emails in plain text or HTML format. Set up auto-responses for different inboxes and enquiries.

Handle emails with MaxContact to…

How does email work?

Integrating your email into MaxContact is easy.

After a simple setup, create email queues and allocate agents to inboxes.

Create email templates. They might be for post-call follow ups or quick responses to inbound enquiries, for example.

Then let your teams manage emails in the same way as they manage every other channel: in one platform, with full visibility of SLAs, wait times and customer interactions. 

Download MaxContact’s 
Omnichannel brochure

For more in-depth information about our omnichannel engagement platform, download our brochure.

Why you should work with us

Simple to get started

Whether it’s licensing, pricing or set-up, we’ll make it easy.

Built for you

We don’t do one size fits all, which is why we work with you to design a solution that fits your needs.

Supported

100% UK-based support team. 97% customer satisfaction rating. Feel supported at every step.

See MaxContact in action

Fancy a customised demo for you and your organisation?

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