How MaxContact makes customer engagement easier
Al the features you need for smarter customer engagement
How MaxContact can help you get ahead in your sector
Achieve goals and targets, whatever your team’s priorities
Insights from 100 BPO Leaders on the Biggest Challenges and Boldest Opportunities Ahead in 2025
How MaxContact can help you get ahead in your sector
A community for leaders to connect and share knowledge to achieve contact centre excellence.
Insights from over 1,000 recent customer experiences revealing what truly matters in contact centre interactions.
Bring email into the heart of your customer-facing teams
Get customer emails to the right people to resolve with them quickly, first-time. Reducing your average handling time for customer enquiries with effective email management.
of customers prefer to communicate via email
of customers expect companies to know their previous interactions
Manage customer emails with MaxContact
Clear sight of emails, queues and SLAs
Save email interactions against customer records, set up email queues and track performance against your response targets.
Manage inboxes efficiently
Support your team to manage workloads by setting limits on how many emails they’re handling. At the same time, an overall view ensures every email is answered promptly.
Create and automate emails
Create one-to-one emails in plain text or HTML format. Set up auto-responses for different inboxes and enquiries.
Handle emails with MaxContact to…
Streamline customer service
Customers like the 24/7 nature of email, as long as emails are read and answered. More effective email management means better customer service.
Manage your support inbox
Your team can easily pick up any email interaction that’s routed to the best person for the job.
Automate your comms
Trigger emails based on events or outcomes of your recent interactions.
How does email work?
Integrating your email into MaxContact is easy.
After a simple setup, create email queues and allocate agents to inboxes.
Create email templates. They might be for post-call follow ups or quick responses to inbound enquiries, for example.
Then let your teams manage emails in the same way as they manage every other channel: in one platform, with full visibility of SLAs, wait times and customer interactions.
Download MaxContact’s Omnichannel brochure
For more in-depth information about our omnichannel engagement platform, download our brochure.
Download Omnichannel customer engagement brochure
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