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Get customer emails to the right people to resolve with them quickly, first-time. Reducing your average handling time for customer enquiries with effective email management.
of customers prefer to communicate via email
of customers expect companies to know their previous interactions
Manage customer emails with MaxContact
Handle emails with MaxContact to…
Customers like the 24/7 nature of email, as long as emails are read and answered. More effective email management means better customer service.
Your team can easily pick up any email interaction that’s routed to the best person for the job.
Trigger emails based on events or outcomes of your recent interactions.
How does email work?
Integrating your email into MaxContact is easy.
After a simple setup, create email queues and allocate agents to inboxes.
Create email templates. They might be for post-call follow ups or quick responses to inbound enquiries, for example.
Then let your teams manage emails in the same way as they manage every other channel: in one platform, with full visibility of SLAs, wait times and customer interactions.
For more in-depth information about our omnichannel engagement platform, download our brochure.
Download Omnichannel customer engagement brochure
To find out more about MaxContact’s omnichannel customer engagement platform. Fill in your details below and we’ll email you a copy right away.
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