Omnichannel

All your communication channels in one place

Outbound

Reach more people and Improve efficiency of outbound communication teams

Inbound

Serve customers faster and more efficiently

Analytics and Optimisation

Make better decisions and optimise your workforce

Features

Industries

BPO Industries

A platform tailored to you, to help you win and retain business

Communications

Make omnichannel easy for your teams

Financial Services

Secure communications and payment solutions

Utilities

Drive efficiency with automation and omnichannel

Retail

Deliver outstanding customer service with ease

Use Cases

Debt Resolution

Reach the right people at the right time

Customer Service

All customer queries in one platform

Sales

Reach more people and make selling straightforward

Customer Experience

Re-energise your CX strategy

Support

The tools to deliver the best experience

Getting started

With a team of experts behind you, everything is easy

UCaaS

Flexible UCaaS solutions for your entire business

Integrations

Bring your software stack together

Work from anywhere

Full functionality, security and visibility built in

Business Continuity

Keep the show on the road

Security & Compliance

Security you can trust

On-demand demo

On demand video

We've summarised MaxContact's powerful features and functionality into 3-minutes viewing

Blog & Insights

We’re making smart conversations happen

Webinars & Events

Check for upcoming events or watch sessions on demand

Brochures & Research

Read the latest resources and industry insights

Customer Stories

What clients say about working with MaxContact

On-demand Demo

How MaxContact can help your business

About Us

Us, our team and how we do things differently

Featured

Bring email into the heart of your customer-facing teams

Get customer emails to the right people to resolve with them quickly, first-time. Reducing your average handling time for customer enquiries with effective email management.

of customers prefer to communicate via email

of customers expect companies to know their previous interactions

Manage customer emails with MaxContact

Clear sight of emails, queues and SLAs

Save email interactions against customer records, set up email queues and track performance against your response targets.

Manage inboxes efficiently

Support your team to manage workloads by setting limits on how many emails they’re handling. At the same time, an overall view ensures every email is answered promptly.

Create and automate emails

Create one-to-one emails in plain text or HTML format. Set up auto-responses for different inboxes and enquiries.

Handle emails with MaxContact to…

How does email work?

Integrating your email into MaxContact is easy.

After a simple setup, create email queues and allocate agents to inboxes.

Create email templates. They might be for post-call follow ups or quick responses to inbound enquiries, for example.

Then let your teams manage emails in the same way as they manage every other channel: in one platform, with full visibility of SLAs, wait times and customer interactions. 

Download MaxContact’s 
Omnichannel brochure

For more in-depth information about our omnichannel engagement platform, download our brochure.

Why you should work with us

Simple to get started

Whether it’s licensing, pricing or set-up, we’ll make it easy.

Built for you

We don’t do one size fits all, which is why we work with you to design a solution that fits your needs.

Supported

100% UK-based support team. 97% customer satisfaction rating. Feel supported at every step.

See MaxContact in action

Fancy a customised demo for you and your organisation?