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Our products > Features > Workforce Management

Workforce management (WFM) shouldn’t be hard work

A smarter way to balance resources and demand. Have the right staff, with the right skills, in place to meet your goals, while keeping costs to a minimum and your team happy.

Workforce managment

Up to 30% reduction in workforce costs


10% reduction in attrition rates

Take a load off with WFM from MaxContact

Forecasts you can trust

Use statistics to generate accurate, efficient and cost-effective workforce schedules. Build ‘what if’ scenarios – e.g. ‘what resources would I need to deliver X level of performance’ – to equip your business with the knowledge to grow.

Cut staff churn and recruitment costs

Predictive analytics means you always have the correct balance of users and skills to meet day-to-day demands and SLA targets. The result? Greater employee satisfaction, improved retention and reduced recruitment costs.

Easy scheduling – shared in a click

Automate mundane tasks like shift creation. Generate forecasts and schedules in minutes. Rotas are shared at the click of a button via email, SMS or calendar integration.

How can MaxContact’s WFM help you?

What is workforce management (WFM)?

Workforce management software optimises your team scheduling to improve customer experience.

Manually processing data from systems, tracking, assessing, balancing demand and all necessary metrics takes vast amounts of time and costly resources. Workforce management systems reduce the need for manual work, freeing up valuable time for other tasks.

Improve employee wellbeing

Call centres are busy, high-energy environments, and with staff retention being at an all time low, positive employment experiences have never been more important.

Download MaxContact’s 
WFM brochure

For more in-depth information about our workforce management solution, download our brochure.

Why work with us?

Simple to get started

Whether it’s licensing, pricing or set-up, we’ll make it easy.

Built for you

We don’t do one size fits all, which is why we work with you to design a solution that fits your needs.


100% UK-based support team. 97% customer satisfaction rating. Feel supported at every step.

See workforce management in action

Request a customised demo for you and your organisation.

Request a demo