Connect with customers on WHATSAPP
Handle WhatsApp business conversations alongside phone, email, and chat. Send secure messages, automate replies, and provide the instant service customers expect.
Meet customers where 80% of adults prefer to message
WhatsApp is convenient, trusted, and encrypted. Give customers a secure channel to reach you, share documents, and get instant responses without picking up the phone or waiting on hold.
Send timely notifications customers actually read
Trigger WhatsApp messages for payment reminders, delivery updates, or appointment confirmations. Template-based notifications ensure compliance whilst giving customers the information they need.
SIMPLE TO USE
POWERFUL YOU NEED IT
From simple two-way messaging to sophisticated automated notification workflows, our WhatsApp Business solution scales with your customer engagement needs.
Integration with IT systems
MaxContact's WhatsApp Business integration connects with your CRM, payment providers, and customer databases. Trigger automated messages and access customer data to personalise every conversation.
Increase your contact centre performance - Guaranteed
We're so confident in our platform that we guarantee measurable performance improvements. If we don't deliver, you can walk away.
Book a call to find out more about MaxContact's Performance Promise.
Trusted by many
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“We outlined what we needed to performance manage, and MaxContact delivered the insights that help us monitor our service and spot areas for improvements across our team.”
"Handling over 2,000 daily calls while providing an enhanced customer experience through intelligent automation and skilled team focus."
"Ultimately, the platform represents another symptomatic diagnostic tool to be used by clinicians to deliver the best possible care"
WhatsApp Business
questions, answered.
Get clarity on how MaxContact manages WhatsApp Business conversations, from setup and message templates to security, compliance, and integration with your systems.
No. Payment data is encrypted and sent directly to PCI DSS Level 1 certified payment providers. Card details never enter or are stored within your MaxContact contact centre environment, ensuring maximum security and compliance.
New Look Dashboards (Discovery)
Leaders often struggle to turn dashboards into decisions, spending too much time interpreting data instead of acting on it. New Look Dashboards is focused on exploring how insight can be made clearer, more intuitive and easier to navigate, so performance issues and trends are easier to spot without deep analysis. The goal is to reduce cognitive load and make every day insight more usable for operational decision-making.
This initiative is currently in discovery and design, testing different approaches to layout, visualisation and interaction to understand what genuinely helps users find and act on insight faster. This work will inform future dashboard improvements, ensuring any changes are grounded in real user needs and measurable value.
Yes, agents have self-service access to their scores, feedback, and improvement recommendations through intuitive dashboards. This transparency drives engagement and accelerates performance improvement.
Yes. MaxContact's unified agent interface allows your team to handle emails, phone calls, web chat, WhatsApp, SMS, and social messages in one place. Agents can switch between channels seamlessly, and managers can control how many concurrent interactions each person handles across different channel types.
Yes, agents can manage voice calls alongside digital conversations like webchat and WhatsApp. Our Contact Hub interface makes it easy to handle multiple interactions whilst maintaining quality and ensuring customers get quick responses.
Yes. The MaxContact Contact Hub interface allows agents to handle WhatsApp conversations alongside phone calls, emails, SMS, webchat, and Facebook Messenger. Agents switch between channels seamlessly, and managers control concurrent conversation limits. Complete customer history is visible regardless of channel used.
Ready to meet customers on their favourite messaging app?
See how MaxContact's WhatsApp Business solution drives engagement and reduces contact centre costs.
